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Ice IT Support

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Everything posted by Ice IT Support

  1. Ice IT Support
    You cannot reset your password while your account is suspended.
  2. Ice IT Support
    You would install your application to the directory your subdomain points to. For example, if cow.com is hosted at /home/cow/public_html and fred.cow.com is hosted at /home/cow/public_html/fred, you would tell Softaculous to install your application in /home/cow/public_html/fred.
  3. Ice IT Support
    This issue should be resolved. See http://www.helionet.org/index/topic/16695-solved-johnny-new-account-creation/ for more information.
  4. Ice IT Support
    A local database is usually fastest and recommended for most applications. However, some people have external applications that access their databases. In those cases it's a better idea to have an externally (preferably cloud) hosted database, so in the event HelioHost should have a service interruption, your external applications are still functional.
  5. Ice IT Support
    Within the hour after Byron unsuspected your account, you were suspended a second time for high load. You better have a plan to fix this quickly, because a third suspension for high load will most likely be permanent. Your account has been unsuspended.
  6. Ice IT Support
    It looks to me that you are simply missing a forwarder for mail@illegalknowledge.com to illegalknowledge@yahoo.com. Go ahead and add it. If that doesn't solve the issue, or you have already set a forwarder, please post a screenshot of your forwarders page.
  7. Ice IT Support
    Give the domain another 24 hours. If it still doesn't work after that, let us know.
  8. Ice IT Support
    A MIME type is the format in which data is transmitted. You can read all the details at http://en.wikipedia.org/wiki/MIME and look at all existing MIME types at http://www.iana.org/assignments/media-types
  9. Ice IT Support
    Take a look at http://www.pradosoft.com/demos/
  10. Ice IT Support
    The domain your certificate protects depends on the certificate you buy. A typical certificate only protects one domain (or subdomain). When you setup SSL for a domain, you have the option to use http:// or https://. Your domain is not automatically redirected to https://, so you will have to do that manually. Yes, you should definitely use SSL for a social media site.
  11. Ice IT Support
    The best way to "reset" your account is to delete it at http://heliohost.org/home/support/scripts/delete and then sign up using http://heliohost.org/home/signup . If you think it is just within public_html, you can delete and re-create that folder.
  12. Ice IT Support
    What is the .tk domain you are trying to use?
  13. Ice IT Support
    Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.
  14. Ice IT Support
    areadancefm.heliohost.org is showing HELLO WORLD. areadancefm.com appears to be set to CloudFlare. Check your CloudFlare settings.
  15. Ice IT Support
    Please create a new topic in Customer Service with that issue.
  16. Ice IT Support
    I think you might have to create a physical mail@domain.tld inbox for this to work. In cPanel, on the forwarders page, select the Trace function for one of the forwarders. Let's use mail@illegalknowledge.com as an example. Post what it returns here.
  17. Ice IT Support
    As you are already aware, your account was suspended for exceeding the two cron job per day limit. If you need more cron, I recommend you use a free service such as setcronjob.com. Your account has been unsuspended.
  18. Ice IT Support
    The account byetnet has been unsuspended.
  19. Ice IT Support
    Please post the Mail Delivery Error email you receive in return.
  20. Ice IT Support
    That page is normal for new accounts and newly parked/added domains. It usually clears around 24 hours. Upon visiting www.hayatlab.com, your site loaded fine. Please clear your cache if you still see the queued page.
  21. Ice IT Support
    I apologize for my silly mistake! I'm glad you were able to get it to work.
  22. Ice IT Support
    Please clear your cache.
  23. Ice IT Support
    Glad your problem got solved! Please spare a few minutes to take our brief survey: http://feedback.heliohost.org/ Your participation in this survey is greatly appreciated.
  24. Ice IT Support
    Please ensure that the proper shebang line is used and all permissions are set properly.
  25. Ice IT Support
    I often have trouble with my .tk domains, sometimes they take a week simply for the NS records to set so I can park them in cPanel. The best we can do is wait. You'll know it works when this page http://byrondallas.heliohost.org/php/tools/dns_records.php?domain=amalghosh.tk&rec=ALL doesn't take forever to load and returns something other than a blank page.
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