Ice IT Support

drasaadi: Try it now. Marius: Please create a new topic in Customer Service.

The code SetEnv TZ America/Sao_Paulo (Be sure there are no spaces between the forward slash by the way) will only affect the environment for your web pages and PHP, Python, and CGI scripts. It does not affect cPanel/ WHM or cron. At this time it is not possible to change the default timezone through cPanel, and I am not sure if this feature will be added in the future since most other users get by fine with the .htaccess solution.

This account has been suspended for violation of our one account per user policy which is clearly stated during the creation process of each and every account on Heliohost. A common misconception is that you need a separate account for each website that you want to host, but since Heliohost differs from most free hosts and even most paid hosting by offering unlimited addon domains, unlimited parked domains, and unlimited sub domains one can easily and conveniently host as many separate websites as they wish all from your one free hosting account. If multiple accounts were created to get around our disk space limit we strongly suggest using a free service such as dropbox to host your large images, videos, and downloads while continuing to host your website with us if you wish. If you understand that each user is only allowed to have one active account please let us know which account you would like to use and it can be unsuspended for you. Also let us know if you need backups of any of the data on the other accounts, and if there are any domains on the suspended accounts that you would like to host on your main account because we will need to remove them from the suspended account before you will be able to host them on your unsuspended account. For example: user1: unsuspend user2: backup user3: backup, idontreadrules.com user4: thoughticouldgetawaywithit.org

Your account was suspended for causing high MySQL load. I have unsuspended your account, but please try to limit the MySQL load you put on our servers as it slows down MySQL for not only your site, but MySQL for all of the other HelioHost users sharing your server. If you still see the suspended page, please clear your cache. NOTICE: This is your second suspension for high MySQL load. A third suspension for this reason may be permanent.

Your account was suspended for the following reason: I'm sorry, I cannot unsuspend your account.

Please post the following information: Your cPanel username Your main domain The server that you are on

When your account is suspended, everything is disabled, including password resets.

Not on a shared IP, due to the way SSL is meant to work.

This support request is being escalated to our root admin.

Once Brute Force resets itself, access is usually restored. If it thinks the IP is a spammer/hacker, then that's a different story.

You must purchase a static IP to enable SSL on your account. See http://wiki.helionet.org/SSL for more information

If you are wanting to forward mail from a specific address only, use Byron's suggestion, but look for Forwarders vs. Default Address.

Your account was suspended for the following reason: Malware. 1 file(s). Trojan.JS-75 FOUND That means that there are some malware files found on your account. For your safety and to protect your website from potential further corruption the account has been suspended. To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.

This support request is being escalated to our root admin.

It sounds like you uploaded a lot recently or had too many failed logins on our system, thus enabling brute force protection. Do either of these situations apply to you that you know of?

This support request is being escalated to our root admin.

Visiting REMOVED or REMOVED returns a blank page, but visiting REMOVED or REMOVED loads fine. Make sure that index.html is the only file with that name in that directory. Remember, Unix systems are case-sensitive. Also try deleting your .htaccess file.

It would be setup on the account you specify. It can be setup on either server.

Do you mean http://sino-building.heliohost.org/ ? I'm seeing a directory listing.

You need to purchase a static IP to use SSL on HelioHost. See http://wiki.helionet.org/SSL

This support request is being escalated to our root admin.

This support request is being escalated to our root admin.

This support request is being escalated to our root admin.

The best thing to do is immediately change your password. Then load any backups of your index.html file.

This support request is being escalated to our root admin.