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Ice IT Support

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Everything posted by Ice IT Support

  1. Ice IT Support
    This support request is being escalated to our root admin.
  2. Ice IT Support
    Looks like it requires shell access to install, which we don't provide for our users. Also, I'm not seeing alternative installation methods in the documentation.
  3. Ice IT Support
    This support request is being escalated to our root admin.
  4. Ice IT Support
    Then you should change your password, in case someone got ahold of it. Software that sends email notifications from your site (such as forums, some blogs, etc.) are often the culprit of surpassing the email limit.
  5. Ice IT Support
    According to http://byrondallas.heliohost.org/php/tools/dns_records.php?domain=yami.us&rec=ALL your domain is set to use CloudFlare. You'll need to add your DNS records at CloudFlare since they have control of your domain's DNS, not HelioHost.
  6. Ice IT Support
    Please clear your cache.
  7. Ice IT Support
    Done.
  8. Ice IT Support
    Our servers operate in Pacific time (-8). Currently we are in Daylight Savings time, thus the timezone is technically -7.
  9. Ice IT Support
    Sometimes the system catches it, and sometimes it doesn't. I have sent a test email to the address registered with your account, which bounced back instantaneously. It looks like it could be on our end, so I have notified the admins.
  10. Ice IT Support
    Your account has been manually unsuspended. If you still see the suspended page then you should try clearing your browsers cache. -- Please spare a few minutes to take our brief survey: http://feedback.heliohost.org/ Your participation in this survey is greatly appreciated.
  11. Ice IT Support
    Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.
  12. Ice IT Support
    Oops! My mistake. Upon a second search, I have discovered that your account is suspended.
  13. Ice IT Support
    That username and/or domain is not located on our system. Most likely it was deleted due to inactivity. Feel free to create a new account and restore any backup data you may have, because Heliohost does not keep any backups of your data once your account has been deleted. We apologize for the inconvenience, but we have to automatically delete inactive accounts to make room for users who are still active otherwise our servers would soon be overloaded. To prevent this from happening again in the future don't forget to log into your account at least once every 30 days.
  14. Ice IT Support
    New domains and new accounts usually take 24-48 hours to come out of the queued stage. Seeing how you registered yesterday, you need to give it another 24 hours.
  15. Ice IT Support
    Please post the following information: Your cPanel username Your main domain The server that you are on
  16. Ice IT Support
    It is possible that the port cPanel runs on is filtered on your network. Try connecting through cpanel.corsairs.heliohost.org
  17. Ice IT Support
    They most certainly exist. You'll need to contact your registrar for support on this issue, as the problem does not lie on our end.
  18. Ice IT Support

    Ice IT Support replied to Hafizh's topic in Questions

    Please post the following information: Your cPanel username Your main domain The server that you are on
  19. Ice IT Support
    If you can't change the timezone in your software settings or use your hand-written code, then you'll have to use http://php.net/manual/en/function.date-default-timezone-set.php I was under the impression that .htaccess would take care of that.
  20. Ice IT Support
    This support request is being escalated to our root admin.
  21. Ice IT Support
    At this point I'm stumped.
  22. Ice IT Support
    Please clear your cache.
  23. Ice IT Support
    Once you have purchased a static IP and requested it to be added to your account, you may use the SSL/TLS manager in cPanel to generate a self-signed SSL, or upload one previously purchased for created. It should be automatically enabled.
  24. Ice IT Support
    Based on http://www.helionet.org/index/topic/16183-request-for-java-eoacosta/page__hl__eoacosta__fromsearch__1 your account should have Java enabled. If it's not working, let us know.
  25. Ice IT Support
    This support request is being escalated to our root admin.
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