Ice IT Support

Please clear your cache.

Brute force protection is enabled after too many failed login attempts to either cPanel or FTP. Please make sure any FTP client passwords are up-to-date. It usually clears itself after a couple of hours, but that increases based on the amount of attempts to login after brute force was enabled. It's probably clear now. If not, let us know and we can manually disable it.

This support request is being escalated to our root admin.

We've had issues with gmx.com/gmx.de addresses before, but not this one specifically. In the past the issues have been on our end, but this could be on their end.

Yes, PHP is enabled on both servers for all accounts automatically. You simply upload your files through FTP, cPanel's file manager, etc. and visit the webpage in your browser to run the script.

Try this Email address: email@domain.tld Incoming server username: email@domain.tld Incoming server: stevie.heliohost.org Incoming server protocol: IMAPS (SSL) Incoming server port: 993 Incoming authentication type: Password Outgoing server username: email@domain.tld Outgoing server: stevie.heliohost.org Outgoing server protocol: SMTPS (SSL) Outgoing server port: 465 Outgoing authentication type: Password *change hostname to johnny.heliohost.org for Johnny accounts

Your account was suspended for inactivity, because you haven't logged into your account in the last 30 days. To reactivate your account, please visit http://www.heliohost.org/home/support/scripts/renew. To prevent this from happening in the future please remember to visit http://heliohost.org/ to log into your account at least once every 30 days. If you are still seeing the Account Suspended page after renewing your account, please clear your cache.

Please clear your cache.

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.

Please include all details in an email to abuse@heliohost.org.

This support request is being escalated to our root admin.

Odd that you couldn't post it. What domains are you sending the emails to? No need to post the entire address, just the domain. We've had some issues with particular domains before. Also, a copy of the email you receive in response would help as well.

I am loading your page fine (see attached screenshot). Johnny is the unstable server, and occasionally causes problems for more complex sites. If you do not require services such as ASP.net, Java, or Ruby on Rails, I suggest moving to Stevie.

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.

HelioHost limits email sending to 50 per day as a spam prevention measure. There is no hourly limit that I am aware of.

You registered your account today. Accounts take at least 48 hours to come out of the queued state. Please wait an additional 24-48 hours.

A message has been sent to the email you registered your account with.

Please clear your cache. Just a tip, Unix based systems are case sensitive with file names. Be sure to name your index files with a lowercase "i", such as index.html not Index.html.

Your account was suspended for inactivity, because you haven't logged into your account in the last 30 days. To reactivate your account, please visit http://www.heliohost.org/home/support/scripts/renew. To prevent this from happening in the future please remember to visit http://heliohost.org/ to log into your account at least once every 30 days. If you are still seeing the Account Suspended page after renewing your account, please clear your cache.

You can simply login to cPanel and click on Update Contact Info. It looks like your account is inactive. You may renew your account at http://heliohost.org/home/support/scripts/renew If you still have issues, let us know.

That means your account is probably suspended. Please post in http://www.helionet.org/index/forum/81-suspended-and-queued-accounts/ to request unsuspension.

Since you have proven yourself to be the account owner. I updated the email address for the mousep account. You should now be able to reset your password and receive emails from us..

Definitely looks spammy to me. Moving to Technology and Internet since this isn't a question about HelioHost..

This account has been suspended for violation of our one account per user policy which is clearly stated during the creation process of each and every account on Heliohost. A common misconception is that you need a separate account for each website that you want to host, but since Heliohost differs from most free hosts and even most paid hosting by offering unlimited addon domains, unlimited parked domains, and unlimited sub domains one can easily and conveniently host as many separate websites as they wish all from your one free hosting account. If multiple accounts were created to get around our disk space limit we strongly suggest using a free service such as dropbox to host your large images, videos, and downloads while continuing to host your website with us if you wish. If you understand that each user is only allowed to have one active account please let us know which account you would like to use and it can be unsuspended for you. Also let us know if you need backups of any of the data on the other accounts, and if there are any domains on the suspended accounts that you would like to host on your main account because we will need to remove them from the suspended account before you will be able to host them on your unsuspended account. For example: user1: unsuspend user2: backup user3: backup, idontreadrules.com user4: thoughticouldgetawaywithit.org

Your account was suspended for inactivity, because you haven't logged into your account in the last 30 days. To reactivate your account, please visit http://www.heliohost.org/home/support/scripts/renew. To prevent this from happening in the future please remember to visit http://heliohost.org/ to log into your account at least once every 30 days. If you are still seeing the Account Suspended page after renewing your account, please clear your cache. Once your account is reactivated, be sure to investigate the malware found on your account, or you will be suspended again!