Ice IT Support

Please check the inbox of that account for a message from iceitsup@heliohost.org

This support request is being escalated to our root admin.

We've had this issue with gmx.de addresses before.

SSL has not been setup for that account. Please see http://wiki.helionet.org/SSL If you payed the fee during sign-up, you do not need to pay again.

This support request is being escalated to our root admin.

Java has not yet become active for your account lollo. The most recent estimate of Java initiation on your account is: Wed Oct 30 03:18:10 PDT 2013

This support request is being escalated to our root admin.

1. Login to my.dot.tk 2. Go to domains 3. Click on modify for your domain 4. Select Custom DNS (farthest option on the right) 5. Enter ns1.heliohost.org in the host name box 6. Enter ns2.heliohost.org in the second host name box (below the first) 7. Leave the IP Address boxes blank 8. Click on the Save Changes button Give it up to 24 hours for changes to propogate. Unfortunately with free .tk domains it can take up to four days (96 hours) for changes to propogate. At least it has in my experience. Once your NS records are set and propagated, you then may create an addon or parked domain in cPanel.

New accounts take 48 hours to fully configure and come out of queue. Your account was created yesterday. Please wait at least 24 hours more.

Your account was suspended for the following reason: Malware. 1 file(s). PHP.Shell-56 FOUND That means that there are some malware files found on your account. For your safety and to protect your website from potential further corruption the account has been suspended. To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.

There is no reply yet. You'll see a post from Krydos when he does.

Having a heliohost.org subdomain is not required for Java.

Gloomtech.com appears to beset as your main domain in the database and our servers have setup DNS for your domain: http://byrondallas.heliohost.org/php/tools/dns_records.php?domain=gloomtech.com&rec=ALL Now it's just a matter if waiting for Johnny to finalize configuration and you'll be good to go!

As you can see here: http://byrondallas.heliohost.org/php/tools/dns_records.php?domain=yami.us&rec=MX Zoho MX records are currently set for your domain. To set HelioHost as a backup server, simply add a new record with whatever priority and host name of yami.us. Ensure that you either have the same email addresses set on Zoho and Heliohost, or a catch-all set on Heliohost, so that in the event of your lowest priority record ever being used, mail isn't bounced back.

Try this: <%@page import="java.sql.*" %> <% Connection connection = DriverManager.getConnection( "jdbc:mysql://127.0.0.1/" + mysql_database, mysql_username, mysql_password ); Statement statement = connection.createStatement(); ResultSet result = statement.executeQuery("SELECT username, password FROM accounts"); while (result.next()) { %> <%= result.getString("username") %>: <%= result.getString("password") %><br/> <% } %> Source: http://www.heliohost.org/home/features/databases/mysql

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache. NOTICE: This is your second suspension for high load. A third suspension for the same reason may be permanent.

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.

This support request is being escalated to our root admin.

Look for galerimachiato.cherio.heliohost.org in the Subdomains page of cPanel. If you find it, you can delete it and then try adding the domain again. If you would prefer not to delete the subdomain, then change the default subdomain name to something else when adding your addon domain. If that doesn't solve the problem, let us know and we can investigate further.

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.

Your account was suspended for the following reason: Malware. 1 file(s). Html.Exploit.CVE_2013_3207 FOUND That means that there are some malware files found on your account. For your safety and to protect your website from potential further corruption the account has been suspended. To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.

Others have been able to connect just fine to MySQL through Java. If you post the code you are using we can perhaps suggest an alternative connection method.

1. Login to my.dot.tk 2. Go to domains 3. Click on modify for employhealth.tk 4. Select Custom DNS (farthest option on the right) 5. Enter ns1.heliohost.org in the host name box 6. Enter ns2.heliohost.org in the second host name box (below the first) 7. Leave the IP Address boxes blank 8. Click on the Save Changes button And you're done! Give it up to 24 hours for changes to propogate. Unfortunately with free .tk domains it can take up to four days (96 hours) for changes to propogate. At least it has in my experience.

Your account was suspended for the following reason: Malware. 1 file(s). PHP.C99-9 FOUND That means that there are some malware files found on your account. For your safety and to protect your website from potential further corruption the account has been suspended. To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended. I don't have access to see what files are infected, so you'll have to wait for Krydos to tell you that.

Please post the following information: Your cPanel username Your main domain The server that you are on