Krydos

I just started moving your account. We have had a few people report that their old password didn't get copied over correctly and they had to do a password reset prior to being able to log in to the new server. Let us know if this bug is fixed for you. Also since you use external DNS we would appreciate some feedback on how clear the instructions on how to update the DNS records are for you. Let us know if you notice any increased speed, or if you have any other issues.

The Italian locale, and the requests Python modules have been pre-installed on the new Tommy server. I just started your account moving over. Please let us know if you're able to login with the same password as before. Several of the people who have been moved so far have reported that they had to do a password reset because their old password was no longer working. We would like to know if this bug has been fixed. Let us know if you notice any speed improvements, or have any other comments about the account move process.

Is there anything in the error log or if you have errors displayed in your PHP code is there any error displayed on the page about this? After enabling password protected directories did you wait 2 hours for the changes to get applied? Do you have a link to that support request?

Your account has been reset. Click the link in the email I sent you just now to take the next step in the reset process. I also created a full backup for you prior to resetting your account in case you find you need something from the old account. You can download the full backup from https://heliohost.org/backup/ if you need it. We have a wiki guide explaining how to extract it here https://wiki.helionet.org/tutorials/plesk/account-backups

You're the second person to mention this so I'll make sure the password is synced before and after the move so others won't have to do a password reset after moving. Yeah, it's great. The old Tommy Plesk was getting so ridiculously slow.

Did you read the news? It clearly states that PHP 5.4 is being removed, and PHP 5.6 will still be available. If your software won't run on PHP 5.6 you'll need to move to a VPS https://heliohost.org/vps/ Have you tried following these instructions again after being moved? https://wiki.helionet.org/tutorials/plesk/password-protect-directory

It not only tells people this in the email when they are moved, but it actually mentions it in BOTH emails when your account begins to move and when the move is complete.

I just started your account moving to the new server as well. Let us know how it goes.

I just started your account moving to the new server. Let us know if you have any feedback regarding the move process, or experience any downtime.

Yeah, the reason your load is 7 now instead of 0.50 like it was a few days ago is because all of the constant database errors. You really need to get that fixed.

I just started your account move to the new Tommy. We would appreciate any feedback on how well the move works, or if there are any issues.

Your account has been deleted. I'm still curious why our login system works for 4000 other people, but not for you. If you could let us know what browser you were using to login that would be a great start.

Refer to this wiki page https://wiki.helionet.org/tutorials/plesk/account-backups You can create your own backup through Plesk for the latest up to date backup, or you can download your backup from https://heliohost.org/backup/ but that is from 2024-09-01 Once you have the backup downloaded, and a suitable Z-Standard extraction tool installed you can find your emails in the file backup-filename.tar\domains\yourdomain.com\backup_domainmail_date.tzst

The fact that they see Javascript errors on the johnny.heliohost.org URL though probably means that port 8443 is working for them though. What browser are you using?

Outbound port 8443 is required to be open from the user's internet connection in order to login using https://heliohost.org/login/ That's why I was asking what they saw at the http://portquiz.net:8443/ site. If that site times out too it would mean that outbound port 8443 is blocked by their firewall or router or ISP or something.

Is this fjq_rank_ stuff a plugin you uninstalled?

Here is your error PermissionError: [Errno 13] Permission denied: '/home/ujcis.helioho.st/httpdocs/alutagram/instance I don't even see a directory called instance inside alutagram directory so maybe you forgot to create it or maybe you should edit your code to not try to access directories that don't exist?

That is not possible on Tommy, Johnny, or Morty, but it is possible on our VPS plans https://heliohost.org/vps/ If we allowed everyone to install any module they wanted without any review or approval process people would likely crash the entire server and cause downtime for everyone.

If any Tommy people want to get upgraded to the new Tommy immediately, we can do a full backup, and then reset your account. We recommend doing a reset occasionally anyways to help clear out the clutter and keep the bugs from accumulating. A reset does delete everything off your account and resets it back to the factory defaults so be aware that you'll need to extract your backup and restore the parts you need, and add any additional domains again, etc. That's the fastest way to get on the new server though. We're almost done testing the account move script, and then we can start moving everyone over.

What do you see when you go to this website? http://portquiz.net:8443/

Yeah, we can set it to 50 per hour, but you're still limited to 50 emails per day, and if you exceed the 50 limit your email sending privileges get revoked entirely so the 10 per hour limit helps people from getting disabled entirely. If you need to send more than 50 emails per day the limit can be raised, but we need additional information from you first.

Looks like your database or your plugins are broken [Thu Sep 19 03:27:29.148064 2024] [proxy_fcgi:error] [pid 562200:tid 562212] [client x.x.x.x:0] AH01071: Got error 'PHP message: WordPress database error Table 'gzmo_database.fjq_rank_math_analytics_objects' doesn't exist for query SHOW FULL COLUMNS FROM `fjq_rank_math_analytics_objects` made by do_action('wp_ajax_woocommerce_do_ajax_product_import'), WP_Hook->do_action, WP_Hook->apply_filters, WC_Admin_Importers->do_ajax_product_import, WC_Product_CSV_Importer_Controller::dispatch_ajax, WC_Product_CSV_Importer->import, WC_Product_Importer->process_item, WC_Product->save, WC_Data_Store->update, WC_Product_Data_Store_CPT->update, wp_update_post, wp_insert_post, do_action('save_post'), WP_Hook->do_action, WP_Hook->apply_filters, RankMath\\Analytics\\Watcher->update_post_info, RankMath\\Analytics\\DB::update_object, RankMath\\Analytics\\DB::add_object, RankMath\\Admin\\Database\\Query_Builder->insert', referer: https://gzmoperformance.co.uk/wp-admin/edit.php?post_type=product&page=product_importer&step=import&file=%2Fhome%2Fgzmo%2Fweb%2Fgzmoperformance.co.uk%2Fpublic_html%2Fwp-content%2Fuploads%2Fwc-imports%2Fproduct-RRP-COMETIC-SEPTEMBER-2024-x4hjucxr7i.csv&delimiter=%2C&update_existing=1&character_encoding&_wpnonce=320b05d883

Yes, you will receive an email when you are transferred. If you use ns1.heliohost.org and ns2.heliohost.org nameservers there will be zero downtime because we will keep the old account online for at least 4 hours for DNS to update. That way anyone who has your DNS records cached will see the old site, and anyone who doesn't have your DNS records cached will see the new site immediately. If you use Cloudflare we can't update the DNS records for you so the downtime is fully up to you. I would recommend switching to our nameservers for the next couple weeks if you're worried about minimizing downtime.

There are probably millions of Python modules, so no we don't install all of them by default, but if you request some modules they can be installed for you.

Try it now.