Krydos

I just started your account moving to the new server. Let us know if you have any feedback regarding the move process, or experience any downtime.

Yeah, the reason your load is 7 now instead of 0.50 like it was a few days ago is because all of the constant database errors. You really need to get that fixed.

I just started your account move to the new Tommy. We would appreciate any feedback on how well the move works, or if there are any issues.

Your account has been deleted. I'm still curious why our login system works for 4000 other people, but not for you. If you could let us know what browser you were using to login that would be a great start.

Refer to this wiki page https://wiki.helionet.org/tutorials/plesk/account-backups You can create your own backup through Plesk for the latest up to date backup, or you can download your backup from https://heliohost.org/backup/ but that is from 2024-09-01 Once you have the backup downloaded, and a suitable Z-Standard extraction tool installed you can find your emails in the file backup-filename.tar\domains\yourdomain.com\backup_domainmail_date.tzst

The fact that they see Javascript errors on the johnny.heliohost.org URL though probably means that port 8443 is working for them though. What browser are you using?

Outbound port 8443 is required to be open from the user's internet connection in order to login using https://heliohost.org/login/ That's why I was asking what they saw at the http://portquiz.net:8443/ site. If that site times out too it would mean that outbound port 8443 is blocked by their firewall or router or ISP or something.

Is this fjq_rank_ stuff a plugin you uninstalled?

Here is your error PermissionError: [Errno 13] Permission denied: '/home/ujcis.helioho.st/httpdocs/alutagram/instance I don't even see a directory called instance inside alutagram directory so maybe you forgot to create it or maybe you should edit your code to not try to access directories that don't exist?

That is not possible on Tommy, Johnny, or Morty, but it is possible on our VPS plans https://heliohost.org/vps/ If we allowed everyone to install any module they wanted without any review or approval process people would likely crash the entire server and cause downtime for everyone.

If any Tommy people want to get upgraded to the new Tommy immediately, we can do a full backup, and then reset your account. We recommend doing a reset occasionally anyways to help clear out the clutter and keep the bugs from accumulating. A reset does delete everything off your account and resets it back to the factory defaults so be aware that you'll need to extract your backup and restore the parts you need, and add any additional domains again, etc. That's the fastest way to get on the new server though. We're almost done testing the account move script, and then we can start moving everyone over.

What do you see when you go to this website? http://portquiz.net:8443/

Yeah, we can set it to 50 per hour, but you're still limited to 50 emails per day, and if you exceed the 50 limit your email sending privileges get revoked entirely so the 10 per hour limit helps people from getting disabled entirely. If you need to send more than 50 emails per day the limit can be raised, but we need additional information from you first.

Looks like your database or your plugins are broken [Thu Sep 19 03:27:29.148064 2024] [proxy_fcgi:error] [pid 562200:tid 562212] [client x.x.x.x:0] AH01071: Got error 'PHP message: WordPress database error Table 'gzmo_database.fjq_rank_math_analytics_objects' doesn't exist for query SHOW FULL COLUMNS FROM `fjq_rank_math_analytics_objects` made by do_action('wp_ajax_woocommerce_do_ajax_product_import'), WP_Hook->do_action, WP_Hook->apply_filters, WC_Admin_Importers->do_ajax_product_import, WC_Product_CSV_Importer_Controller::dispatch_ajax, WC_Product_CSV_Importer->import, WC_Product_Importer->process_item, WC_Product->save, WC_Data_Store->update, WC_Product_Data_Store_CPT->update, wp_update_post, wp_insert_post, do_action('save_post'), WP_Hook->do_action, WP_Hook->apply_filters, RankMath\\Analytics\\Watcher->update_post_info, RankMath\\Analytics\\DB::update_object, RankMath\\Analytics\\DB::add_object, RankMath\\Admin\\Database\\Query_Builder->insert', referer: https://gzmoperformance.co.uk/wp-admin/edit.php?post_type=product&page=product_importer&step=import&file=%2Fhome%2Fgzmo%2Fweb%2Fgzmoperformance.co.uk%2Fpublic_html%2Fwp-content%2Fuploads%2Fwc-imports%2Fproduct-RRP-COMETIC-SEPTEMBER-2024-x4hjucxr7i.csv&delimiter=%2C&update_existing=1&character_encoding&_wpnonce=320b05d883

Yes, you will receive an email when you are transferred. If you use ns1.heliohost.org and ns2.heliohost.org nameservers there will be zero downtime because we will keep the old account online for at least 4 hours for DNS to update. That way anyone who has your DNS records cached will see the old site, and anyone who doesn't have your DNS records cached will see the new site immediately. If you use Cloudflare we can't update the DNS records for you so the downtime is fully up to you. I would recommend switching to our nameservers for the next couple weeks if you're worried about minimizing downtime.

There are probably millions of Python modules, so no we don't install all of them by default, but if you request some modules they can be installed for you.

Try it now.

1) Scheduled tasks are run in a chroot so you can't access Python directly. The recommended work around is making a Python cgi script and then accessing it via https. More details can be found on our wiki https://wiki.helionet.org/tutorials/plesk/cron-jobs 2) No. 3) The module telegram has been installed. You can see the current list of installed modules and their versions for Tommy's Python 3.12 with this link https://krydos1.heliohost.org/pyinfo/info3.12.py

It looks like the domain eimfix.co hasn't been purchased yet. It also looks like the domain eimfix.com has been added to your account already. If you wish to purchase the eimfix.co domain we recommend using our affiliate program with Namecheap to do so. Here is the link https://heliohost.org/partners/namecheap/eimfix.co It doesn't cost you anything extra to use our affiliate link and we get a few cents for each purchase. Once the domain is purchased let us know and we can add it to your account.

You're welcome. We're glad our free hosting has helped you. Your message has been added to our main website.

It works for me. The last Apache restart was 11 minutes ago and you posted this 16 minutes ago. After you create your account it can take up to 2 hours for your domain to start working because it requires an Apache restart. So 404 errors are expected if you try to run php prior to your domain working.

You're right. I tried installing Wordpress for you, and sure enough it said the Plesk license was expired even though the license is good until 2025-08-02. I uninstalled Softaculous and reinstalled it and it works now. I installed Wordpress for you https://centre.aduxo.eu.org/ Please be aware that Wordpress is extremely bloated and slow, and is one of the top reasons why people get suspended for high load. We have a whole wiki page dedicated to how bad it is https://wiki.helionet.org/misc/wordpress Keep a close eye on your dashboard load graph to make sure you don't go over 100 GB memory or over 10,000 CPU https://heliohost.org/dashboard/load/

Did you configure your mail account on Tommy2 to forward to another email service?

You're on the new version of Tommy now. Let us know if you notice that things are any faster, or if you have any issues.

I logged in to take a look, and found that your MariaDB was using 30% of your memory and 50% of your swap. You only had 500 MB free memory, and the load was high like you saw already. I went ahead and increased your memory to 5 GB. Let us know if it is any faster now.