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Everything posted by Krydos
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Yep, that's the plan. Here is your ETA page that you can watch https://www.heliohost.org/eta/?u=quataofr
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Was number 189 in the queue awhile ago, suddenly I am number 666
Krydos replied to stewguy's topic in Customer Service
If anyone who has an existing account donates as little as $1 right now you'll get an invite to move to Plesk within 24 hours. I just don't feel it's fair to move free accounts, or accounts that donated so long ago, before we allow a donor to have a new account who has given $360. The main issue is our servers can't hold an unlimited number of accounts at once. We're not sure how many accounts Plesk will be able to support with reasonable uptime so it would be a shame if we moved a bunch of free users over, and then donors end up on Johnny or something because there is no room for them anymore. Thank you for being so understanding. -
No, it's not a joke. We added the donors without existing account back into the database like I said we were going to all along. Do you think it would be fair for us to move your account before we allow our donors who have given over $300 onto Plesk? Everyone will get moved eventually, we're just making sure we do it in the fairest way possible.
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The transition to the Plesk control panel is going great, but there's a lot of work left to do. The first phase of the Plesk migration has been completed. All of our donors with active accounts have now been sent an invite to move to Plesk. If you've made a donation any time after 2020-07-14, and aren't on Johnny please let us know so we can get you moved over. As we've said before in previous news posts all of the Johnny users will be receiving new accounts so they don't count as existing accounts. The next phase of the migration is to send invites to all of our donors who don't already have existing accounts, and the Johnny users who were hacked. The new account people have been added back into the ETA page https://www.heliohost.org/eta/ so you can see your position number again. We will begin sending out invites soon once new account creation has finished being tested. If you have any questions let us know.
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Once PostgreSQL is installed you can enable remote connections by editing the pg_hba.conf file and adding a line specifying the database name, username, and the IP that should have access. Here's a guide on how to do that https://www.bigbinary.com/blog/configure-postgresql-to-allow-remote-connection You can host your Flask server and your database on the same server without any issues. As far as backups go yes, we recommend taking frequent backups of your important files and storing them somewhere safe. We've never lost data on a VPS, but it doesn't hurt to make backups. You could even automate the backups using a cron job and SFTPing them off to another server. We don't currently have any backup plans for VPS, but that is something we've considered doing in the future. For now you're responsible for your own backups. Let us know if you have any other questions.
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[Solved] PAYPAL DONATION NOT REFLECTING IN ACCOUNT
Krydos replied to gtom1984's topic in Customer Service
Thanks for the donation! There you go https://www.heliohost.org/eta/?u=gtom You're currently #150 in line to create a new account. New account creation hasn't been implemented yet, but as soon as we're able to create new accounts that page will show your position number and estimated invite date. -
It was a different issue now. Since Plesk doesn't have access to DNS yet you can't issue wildcard SSL certificates. It's the same reason you can't add domains on your own right now. Eventually you will be able to add domains on your own and use wildcard certificates. For now I just issued a regular certificate and it worked fine.
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Your VPS has finished building and is now available to log in to. Check your email for the IP addresses and other information. Let us know if you have any questions.
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Sorry about that. I think PayPal must have changed something on their end because we've had a few people have issues with the VPS signup page recently after our website worked perfectly for years without any changes. I see two subscriptions for $4.00 so I canceled and refunded the second one. I am building your VPS now and you should receive an email with instructions on how to login within a few hours. Thanks for signing up for a VPS.
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Can you connect now?
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Oh, I thought you were talking about garrigue.heliohost.org. Since you're using Cloudflare for juliengarrigue.com you have to get SSL from them. The other option is you can use ns1.heliohost.org and ns2.heliohost.org and then Plesk will be able to issue SSL for you.
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There you go https://www.heliohost.org/eta/?u=rmurthy You're now number 1 in line to be moved and you can expect your invite in a few minutes. Thanks for the donation.
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The main difference is cPanel had Phppgadmin installed globally. In Plesk you have to install it yourself if you want to use it. You can download it from https://github.com/phppgadmin/phppgadmin/releases and extract it into public_html, configure to options, and then access it with a url like yourdomain.heliohost.us/psql/. This will allow you to see the tables, run queries in your browser, and create new tables easily. If you see where is says "No database users [Create]" if you click Create you can make a new database user for the database. We had another PostgreSQL user having issues connecting and we found that the transfer script doesn't copy over ownership of the database and schemas properly. If after you create a user and aren't able to actually query the data let us know and I can assign ownership. Since you don't have a user yet there is no one I can assign ownership to yet though. Another thing that may help you is remote PostgreSQL access. Once you create a user I can give you remote access and you can log in via the command line and run queries.
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[Solved] Transferred to Plesk (yay!) but can't log in...
Krydos replied to JpTiger's topic in Customer Service
Awesome. Glad you got logged in. Let us know if you run into any issues. -
I changed the password to test it again. So change the password back and then try it now. I changed ownership of the database last time, but that wasn't enough. This time I changed ownership of the schema as well. I logged in as cardao91_admin and was able to do "select * from rookers;" so I think it's working now.
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Unable to send mail to gmail with dns tommy2.heliohost.org
Krydos replied to tdm's topic in Customer Service
Ahh, darn. I forgot a period. This is what happens when you edit delicate DNS zone records by hand. The DMARC is working now. root@tommy2 [/home/krydos]# dig +short TXT @ns1.heliohost.org _dmarc.tdm-yamaha.heliohost.org "v=DMARC1; p=none" root@tommy2 [/home/krydos]# dig +short TXT @ns2.heliohost.org _dmarc.tdm-yamaha.heliohost.org "v=DMARC1; p=none" -
I dropped both users, and recreated cardao91_admin so it appears in Plesk. Change the password of cardao91_admin and see if you can access your database now. It looks like the transfer script might not be assigning ownership of the databases correctly.
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Unable to send mail to gmail with dns tommy2.heliohost.org
Krydos replied to tdm's topic in Customer Service
I have set up the DMARC for you. The list-unsubscribe isn't something I can do for you though. If you have access in your software to edit or add custom headers this is sort of what it should look like MIME-Version: 1.0 From: "TDM Yamaha" <admin@tdm-yamaha.heliohost.org> Reply-To: admin@tdm-yamaha.heliohost.org List-Unsubscribe: <mailto:unsubscribe@tdm-yamaha.heliohost.org>, <https://tdm-yamaha.heliohost.org/unsubscribe/> Obviously you'd need to create the unsubscribe@tdm-yamaha.heliohost.org email address and monitor it. If anyone sends any email to that address you'd have to make sure you never send another email to them. Also you'd need to create the unsubscribe URL and make sure it works too. For HelioHost's unsubscribe link we have a unique code for each email address we send to and they can just click the link and it takes them to heliohost.org/unsubscribe/?c=29734829635290375027590 or whatever and that's all it takes to never receive another email from us. The other issue with email from Plesk is this IP address has never sent email before so most email providers blacklist new IP addresses by default. The more good emails Plesk sends from this IP the more email providers will trust the IP and allow the emails to go to the inbox. So it should get a little better on its own. If someone gets hacked and starts sending a lot of spam it could get a lot worse too. It is possible to get a VPS where you would have a dedicated IP to send emails from. That way the only emails affecting your reputation would be your own. They start at $4 per month. The other option is you can buy a dedicated IP for your Plesk account. They are $2.00 per month, or you can get a discount if you buy one year of dedicated IP for $20. -
Unable to send mail to gmail with dns tommy2.heliohost.org
Krydos replied to tdm's topic in Customer Service
It's probably because that DKIM isn't set up since Plesk doesn't have access to edit DNS records yet. I can update the DNS for each domain manually though. Now that DKIM is enabled on your account try sending a registration email to https://www.mail-tester.com/ That tool will let you know if there are any other issues. If you want to share the report URL I can take a look and fix any other issues that there might be. -
Domains ending with heliohost.org are no longer available. Since you created your account in 2018 you're allowed to keep your domain, but any new domains have to use heliohost.us. I created https://kudryavitsky.heliohost.us/ for you. To get started with it delete the index.html file in the kudryavitsky.heliohost.us directory.
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It's because at some point you changed your www DNS record to www 14400 IN CNAME www.garrigue.heliohost.org.cdn.cloudflare.net. It was probably the Cloudflare plugin in cPanel that did it. I changed it back to the default and it works now.
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Wildcard SSL isn't implemented yet. If you uncheck wildcard and leave the rest checked it will secure webmail and subdomains. Eventually you will be able to do wildcard SSL certificates.
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The last time you logged in was 2021-01-06 so your account was archived months before we even lost our cPanel licenses. You can download your backup from https://www.heliohost.org/backup/ and when new account creation is available you can make a new account and restore your backup.
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Google translate:
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It says your account was suspended for pornography. I looked around a bit, but I didn't see anything. Make sure to review our Terms of Service https://wiki.helionet.org/hosting/terms I also emailed you a link to reset your password if you need to.