Krydos

All server and services should be fully functional at this time. Thank you for your patience during this process. I don't think anyone expected this software upgrade to cause as much downtime and problems as it did, but we are far more protected against vulnerabilities now than we were before and everything should hopefully run a lot better. Once again thank you for your continued patience during our downtime as we performed major upgrades on our servers. As a bonus all accounts should now have twice as much storage space as before. (Now 500mb, up from 250mb.)

Glad your problem got solved! Please spare a few minutes to take our brief survey: http://feedback.heliohost.org/ Your participation in this survey is greatly appreciated.

The high server load that was causing MySQL errors should now be back to normal because the servers are finished upgrading their software. Closing...

Since the high server load caused by the software upgrades has now passed the database errors should be gone now too. Closing...

Software upgrades are finished now and everything should be fully functional again. Closing...

The servers have had a lot of load and therefore a lot of errors and downtime over the last few days, but the software upgrades are done now and everything should be fully functional now. Closing...

Glad your problem got solved! Please spare a few minutes to take our brief survey: http://feedback.heliohost.org/ Your participation in this survey is greatly appreciated.

The server your account is located on (Stevie) is back online and fully functional. Your account seems to be active, and your webpage seems to be loading fine for me.

Stevie is back online and fully functional now. Are you still having this problem?

cPanel is once again functional. Closing...

Here is the news topic that jje was refering to http://www.helionet.org/index/index.php?showtopic=10192 Closing...

Here is the news post that jje is referring to http://www.helionet.org/index/index.php?showtopic=10192 Closing...

Glad your problem got solved! Please spare a few minutes to take our brief survey: http://feedback.heliohost.org/ Your participation in this survey is greatly appreciated.

Yes, cPanel on Stevie is working again and is licensed. --- By the way, 400 posts! Yay!

http, ftp, and cPanel are all working for me so it seems any issue has resolved itself since you posted this. When the load is this high services can be rather flaky. It seems to me that mysql tends to suffer the most from high server loads.

http://www.helionet.org/index/index.php?showtopic=10192 from the news forum, and it's been all over twitter all day. Stevie should be done upgrading soon.

Also when you are on these forums you can look at the server load graphics in the top right. Johnny has finished his upgrades and should be stable (as he ever is) again, and that is reflected in his fairly low load number. While stevie is still grinding away and (as I write this message) his load is ~50 which is very very high. Once these numbers return to around 10 the servers should be performing much better.

Um, don't know exactly what you're trying to ask, but mysql has been having some issues today because we are in the process of a software upgrade. After the upgrade is finished the usual stability should return and database errors should go away.

I used to like google. :angry:

MySQL is currently having some issues server wide. Take a look at the news post http://www.helionet.org/index/index.php?showtopic=10192 Thanks for your patience as we work as quickly as possible to resolve these issues.

You can use http://wiki.helionet.org/Changing_your_main_domain to change your main domain. EDIT: Beat me by a matter of seconds!

Maybe a better explanation of "you are no more special than anyone else" would be: There are currently over 20,000 accounts on Heliohost total and 5-7ish active admins. We create scripts and tools for users to help themselves because if each of the users asked for special treatment from an admin that would mean each admin would have to personally transfer ~4000 accounts. We're not paid for the work we do; we're just volunteers. We're not trying to be rude; it's just unreasonable to expect us to put in that much effort when it is something that you can easily use the provided tools to accomplish. That said, feel free to create your new account on stevie at 12:00am PDT tonight. You can monitor when you can sign up by using this tool: http://heliohost.uni.cc/sign-up.php You won't get the error this time. I may be wrong, but I don't think that meldibo has even logged on since he made that post let alone created another account.

The instructions for moving your account from one server (johnny) to another (stevie) can be found here http://wiki.helionet.org/Moving_your_account I'm guessing the reason you cannot create your new account is because your old account has not been deleted yet.

Thank you for helping to beta test this software and for finding this bug.

I just suspended my account to test the message and it still shows the old message not the new ones you linked.