Krydos

LMGTFY, https://www.google.com/search?gcx=w&sourceid=chrome&ie=UTF-8&q=fud Fear, uncertainty, and doubt.

In order for a customer support request to be escalated it first has to be posted in the customer service forum and then an administrator has to escalate it for you.

We have already discussed adding wildcard dns support and I believe the decision was not to support it because it would need to be enabled on all accounts. http://www.helionet.org/index/topic/10814-please-help-e-to-add-a-serveralias-lifetasycom-for-my-addon-domain/ As far as not being able to view your webpage, that is because the Chinese government randomly blocks websites all over the internet. It has absolutely nothing to do with our servers or our service. We can move your account to a different IP address that isn't blocked by the Chinese government, thereby allowing residents of China to view your webpage if you that is what you're asking for?

There is no account in the database that matches that username or that domain. Most likely your account got deleted due to inactivity. Feel free to create a new account http://www.heliohost.org/home/signup and restore your site using any backup data that you may have. Keep in mind that once an account is deleted Heliohost removes all the data from our servers and we keep no backups for you. To prevent your new account from being deleted again please remember to log into cPanel at least once every 30 days. Sorry for any inconvenience that this has caused, but our systems have to delete inactive accounts to make room for accounts that are being used.

I'm not too familiar with wordpress (it's been several years since I used it last) but a lot of modern CMS have an edit box in the admin section for recoding your themes through the browser. *shrug*

@thallys1, once again peslivre.net has not been purchased so it's not going to work. You either need to use a free domain like peslivre.heliohost.org or peslivre.tk or purchase peslivre.net through a domain register, such as, godaddy.com @cl58, what's wrong with SFTP? That's what I use to connect. Contradicting ports and services is probably only going to cause more confusion in an already confused user.

Anyways, once you have a functioning domain you can access ftp: host: ftp.<yourdomain> port: 1373 protocol: SFTP logon type: normal user: thallys1 password: <same as cpanel password>

Yeah, peslivre.heliohost.org doesn't exist. You could set your main domain to that using the link I provided though.

I think the first step would be registering peslivre.net if you're planning on buying it. If you don't want to buy that domain then you could use http://heliohost.org/home/support/scripts/domain to change your domain to something else.

Try clearing your cache maybe? All accounts should be able to log in from the bottom of the homepage now: http://www.heliohost.org/home/

You're going to have to be a little more specific. I tested webmail on both stevie and johnny and they both seem to be working fine. What is your account name? What server are you on? Which webmail program are you trying to use? At what point of using webmail does the error occur? Any other information that might help us troubleshoot this? Is it still causing this error?

All accounts should be able to log in through the homepage now. If anyone still gets the "username not found" error please let us know.

All of our IPs are publicly accessible. Obviously, any IP that starts with 192.168.*.* or 10.*.*.* or even 172.16-32.*.* is not publicly accessible because they are reserved private addresses. If our IPs were not publicly accessible the only people who would be able to see our hosted webpages would be computers on the same private network as us, but no one else on the internet. You still haven't stated the quite simple question of what language you will be writing your software in, and yes if the language you use is hosted through apache then there are limits to how long a connection can be open and how long the scripts can run for. I have absolutely no idea what you mean by "org end and hacking spirit inside." If you mean that our address is heliohost.org it is because we are a non-profit organization and that is the best fit for us. We don't have a .com because we are not a commercial entity. We don't have .gov because we aren't part of the government. We don't have .edu because we aren't an educational institution, etc etc. org has absolutely nothing to do with hacking. I'm guessing you need to look into getting a dedicated server or at least a virtual dedicated server. Neither are services that we currently offer.

Your password and username has been emailed to the email address that you used for your cPanel account and your helionet account. Impressive ability to forget, by the way. Your account was created within nine hours ago. Have you ever seen the movie Momento?

Good job. Glad this one is fixed. It was quite the annoyance.

username: torels server: stevie /home/torels/ doesn't exist, but /home1/torels/ does. That's probably the issue, eh?

http://makingmoneywithandroid.com/2011/06/how-to-add-the-google-plus-one-1-button-to-wordpress/ ?

I just loaded a site on stevie and it took about .05 of a second to load correctly. Are you having this issue with all webpages or just stevie webpages?

This support request is being escalated to our root admin.

@Tjoene, that is because he can't just leave his domain nameservers set to us without losing all his emails since he can't park the domain. @Frohlich, I spent several hours a few days ago looking for any traces of nicmil.co.uk on our servers. The only places I could find it listed was in log files of deleted domains. I figured this really shouldn't effect anything, but I deleted the records anyways. Obviously it didn't help though. I was hoping another admin could think of somewhere else that these remaining fragments might be hiding, but that doesn't seem to be happening either. So, I think it is past time to:

Yes, using that link keeps your site from getting suspended. The reason we always recommend logging in from the homepage instead of using that link is because that link only works for people whose accounts are on stevie. The homepage works for both johnny accounts and stevie accounts (except for the accounts that got corrupted recently on stevie.)

It's working for me in the US, and it's working for the server monitor which is located in Poland.

It means that your site isn't hosted on an IP that is shared with other sites. The most common reason to request a dedicated IP is for SSL functionality. Httpd is already listening on port 80 so no other process can listen on that port, but if your software is php or jsp or asp or any of the other languages we support then yes it would be listening for connections on port 80. I don't know exactly what you're needing so it's hard to say. All of our IP addresses, dedicated or shared, are publically accessible unless your clients are in China and then some of the addresses are blocked by their government and some are not blocked, but that is hardly our fault. I've never seen anyone's request to have extra ports opened on the server ever get approved by our root admin, but it doesn't hurt to ask I suppose. However, we install software all the time on the servers at the request of users, but it has to be something that would be useful to a large number of users.

The best defense against getting your website or computer hacked is understanding vulnerabilities enough to avoid making those mistakes yourself. If someone is ignorant enough to leave their front door unlocked, then sees a forum post about how people wander around checking front doors to see if any are unlocked, and decides to start locking their front door from then on is that a bad thing? Knowledge is power. However, if someone comes along not just presenting good information, but making plans to attack a certain website or anything else illegal the post will be swiftly deleted.

mod_vhost_limit is set to a max of 8 connections I believe.