Krydos

If you can't set your nameservers you should contact customer support of your registrar. We can't set your nameservers for you.

Set your nameservers to ns1.heliohost.org and ns2.heliohost.org http://byrondallas.heliohost.org/php/tools/dns_records.php?domain=leonardobuares.com.br&rec=NS

http://infopar.heliohost.org/webCat/

I have no idea if this is actually your site because you didn't post your username or domain, but http://zeplix.com.br/ is not showing a 500 error.

Unfortunately, if we emailed the login credentials for any account to any random email address that someone posted then anyone could gain access to any account on our system. However, since this particular account has never been logged in to and no files have been uploaded or any other sign of ownership I have deleted it for you and you can create a new account. I would recommend choosing an email address that you have access to this time around.

What do you mean by that? Can you log into cPanel? Does it give any error messages? Is web mail missing from your account? The more information you can provide the more help we can provide to you.

Your account was suspended for the following reason: Malware. 1 file(s). PHP.C99-13 FOUND That means that there are some malware files found on your account. For your safety and to protect your website from potential further corruption the account has been suspended. To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.

Your account is showing up as clean now. Thank you for taking care of this. If you (or someone else) didn't change anything it might be the same false positive related to http://www.helionet.org/index/topic/14698-solved-suspended-toast/

Your account is showing up as clean now. Thank you for taking care of this. Seems like the folks developing the antivirus definitions are fairly responsive. I checked your account and the problematic file is still there with a creation date of July 5th 2011. So the only reason your account isn't suspended again is because they read your false positive report and made the adjustments to their software. I've always been curious about whether AV people like that just file false positive reports into /dev/null or if they actually read them. It's good information to know. Our apologies for the inconvenience of having a suspended account several times, but as you can imagine with nearly 23,000 accounts and charging nothing for our service we don't have the manpower or the money to pay someone to look through every single file for malicious content.

http://infopar.heliohost.org/webCat/

Your account password has been reset, tested, and emailed to your contact email address. Keep in mind that both the password and your username are case sensitive and must be typed exactly as they appear in the email. Let us know if you are still unable to log into your account.

I don't know. No one has tried yet. Some other staff member can try manually resetting your password, but I can't do much more than talk to you when I'm on my phone. You can do that too if you want to; it's up to you.

Your account was suspended for inactivity, because the last time you logged in was December 27th. To reactivate your account, please visit http://www.heliohost.org/home/support/scripts/renew. If you are still seeing the Account Suspended page after renewing your account, please clear your cache.

Your account was suspended for the following reason: Malware. 2 file(s). Win.Trojan.Agent-127903 FOUND That means that there are some malware files found on your account. For your safety and to protect your website from potential further corruption the account has been suspended. To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.

...except it has always worked every time I have tested it. I suspect the problem is actually that people guess wrong passwords too many times before trying to reset the password and their account gets blocked because of a brute force detection. Then the password reset email isn't going to work because of suspicious activity, but by the time they post on the forum and someone helps them the brute force protection has cleared itself automatically based on time.

That account was created and has been active since 12:24 pm PST on January 29th and you should have been able to login anytime after that at http://heliohost.org/ What does it say when you try to login? What happens when you try resetting your password at http://stevie.heliohost.org:2082/ ?

I guess we misunderstood what your question was then. It appeared (to me at least) that you wanted to know if it was possible to access apache web logs. The answer was given to you, which is still "no" and you were given the reason why too which is still "because it causes high load on the server", and as if that wasn't already enough you were even given some ideas of other options that you could use to get information about who is visiting your site. No. It's not possible. It doesn't matter if you can log into it or not because if you did log in there is nothing there to view because logging is disabled to reduce load. If you don't like google analytics you could use pwik or something else. There are hundreds of options. You might also want to read this http://wiki.helionet.org/Site_statistics

Brute force protection was not enabled on this account. Your account password has been reset, tested, and emailed to your contact email address. Keep in mind that both the password and your username are case sensitive and must be typed exactly as they appear in the email. Let us know if you are still unable to log into your account.

That's just a 500 error and it's just as uninformative as the error before it.

You should enable remote error messages temporarily so we can see what the error is.

Glad your problem got solved! Please spare a few minutes to take our brief survey: http://feedback.heliohost.org/ Your participation in this survey is greatly appreciated.

You actually have it set to ns1.heliohost.COM and ns2.heliohost.COM which doesn't exist (or if it does exist it has nothing to do with us.) You typed it right in your above post though; you just need to type it right into your registrar's website.