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Krydos

Chief Executive Officer
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Everything posted by Krydos

  1. The logs just show index.php causing the load.
  2. Cobraconsultants.com still wasn't working right so I deleted it from the system completely and made sure all traces of it was gone. Then I created it for you as an addon domain on your account. It looks like everything is set up correctly now, and if you visit http://stevie.heliohost.org:2082/frontend/x3/addon/index.html you should be able to see it listed as an addon domain now. Give it another 24 hours from the time of this post and the domain should be working. Let us know if you have any other issues with this or any domains.
  3. Your account was resuspended for failure to take care of the malware problem during your allotted 24 hour period. The offending files have been deleted, and your account has been manually unsuspended. If you still see the suspended page then you should try clearing your browsers cache.
  4. It doesn't always work like that. Most CMS and forums just run through a very small number of files or just index.php with includes that load all of your plugins and themes and all of the other files that it needs to run. It's your website not ours, so you have to fix whatever problems you have. We just monitor how much load each account causes, and if the server as a whole begins to perform poorly the highest load account gets suspended to keep the thousands of other accounts that are not causing high load online. If the overall server load is low all the individual accounts can cause as much load as they want without fear of suspension. Anyways, since you asked here are the files that caused the most load on your account: index.php, posting.php, and viewtopic.php.
  5. Yes, it's possible. You could also offload some of your large files onto other unlimited storage services. What all is taking up the most space on your account?
  6. You don't need multiple accounts to host multiple websites. Needing more disk space is not a valid reason to create multiple accounts.
  7. The first thing to try is to click this link http://stevie.heliohost.org:2082/frontend/x3/passwd/index.html to change your password, and make sure the checkbox labeled "Allow MySQL password change" is checked. Once your cpanel (and mysql) password has been changed try loading PhpMyAdmin again and it should work. Let us know if you're still having trouble getting PhpMyAdmin to work.
  8. The account arweth is not queued for deletion. If you would like to delete that account go to this link http://www.heliohost.org/home/support/scripts/delete and type arweth as the username, your cpanel password, and click "Delete Account." Like Shinryuu said account deletions can take anywhere from 5 seconds to 48 hours.
  9. You have been granted permission to have a total of two (2) accounts, one of which must be located on Stevie, and the other which must be located on Johnny. If you need any help with the logistics of combining your three accounts down to two let us know. If you have any questions about how to set up an addon domain, with restricted FTP access and restricted MySQL access for a website that is not related to any of your account websites on the same account just ask. Since you came forward and admitted to having three accounts I'll give you a very lenient week from the date of this post to get backups made and excess accounts deleted using http://www.heliohost.org/home/support/scripts/delete If you are found to have more than one account on a server, or more than two total accounts after the deadline of one week all accounts involved could be suspended without any further warning.
  10. If http://stevie.heliohost.org:2082/ doesn't work, and http://cpanel.wildagenda.heliohost.org/ does work it means your firewall, or ISP is blocking port 2082. If neither is working let us know and we can help you figure out why.
  11. Signups are limited per day on Stevie to keep him stable and his uptime high. You can use this link http://krydos.tk/sign-up.php to see when signups are going to open next. You can use this link http://heliohost.grd.net.pl/monitor/ to see how long signups were open each day, for instance, today signups were available for six hours, and yesterday they were available for six hours and fifteen minutes. Signups are always available on Johnny.
  12. http://www.heliohost.org/home/support/scripts/delete
  13. The domain steve.heliohost.org should begin working in the next 24 hours. Let us know if you're having any other issues.
  14. Since the account in question was logged into about an hour after the last post we're going to assume that a password reset is not needed, and I'm marking this as solved. If you are unable to receive emails from us to your current contact email address, if you are unable to find our emails in your junk mailbox, or if you cannot get your email provider to deliver our emails to your inbox I would recommend using this link http://stevie.heliohost.org:2082/frontend/x3/contact/index.html to change your contact email address to something that works.
  15. I'll post it for you when I'm not busy. I didn't figure it was so critical to get it posted immediately since you were in the middle of deleting and remaking your account.
  16. Your account was actually created 9 hours ago. You should be able to log in at http://heliohost.org/ and the queued page should go away in less than 15 hours.
  17. Does it work now?
  18. For privacy reasons we don't ever provide links to or publicize any of the sites hosted on our servers. If the owner of the site wants to provide links to their own site on this forum then they are welcome to, as long as they don't do it in a spammy way or break any of the forum rules doing so.
  19. Try parking your domain now. Let us know if you're still having any issues adding crystalalive.tk to your account.
  20. It looks like everything is set up correctly right now; the only problem is the domain was last edited 16.5 hours ago. 16.5 is less than the 24 hours that one can expect each new domain to show queued for. Just wait an additional 7.5 hours without changing anything and if it still shows as queued try clearing your browser cache. If it still shows queued after clearing your browser cache let us know and we can take another look.
  21. Your account is showing up as clean now. Thank you for taking care of this.
  22. /home/zodiaco/public_html/rednatura31.tk/wp-content/themes/Mentor/cache/external_5872097db977ac3781f6e5c336f83654.php
  23. Your account was suspended for inactivity, because you haven't logged into your account in the last 30 days. To reactivate your account, please visit http://www.heliohost.org/home/support/scripts/renew. To prevent this from happening in the future please remember to visit http://heliohost.org/ to log into your account at least once every 30 days. If you are still seeing the Account Suspended page after renewing your account, please clear your cache.
  24. I already told you this on IRC, but for anyone else reading the forums here is the instructions to move your account. http://wiki.helionet.org/Moving_your_account
  25. My name is Krydos, and I live in the internet. I wasn't talking about opening a new account at a bank that does business inside Iran. We already have a bank account and it's working just fine for us. I was asking if there were any services that allowed people to send money to Heliohost through the internet in the same manner that paypal does, but was available to Iranian citizens?
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