Krydos

What is your username or main domain?

First of all, as stated in our terms of service http://wiki.helionet.org/Terms which you agreed to twice when you created your accounts, each person is allowed to have only one account. I recommend you delete your Johnny account by using http://www.heliohost.org/classic/support/scripts/delete Second of all, there is no such thing as perfect uptime servers. If DDoS attacks can take out the root nameservers https://www.theregister.co.uk/2015/12/08/internet_root_servers_ddos/ then everything on the internet goes down. EDIT: Beat me by less than a minute! Haha.

Unarchiving... You should now be able to log in at https://www.heliohost.org/login/ and your website should start working again within 24 hours.

What software are you using that requires ioncube?

What language are your scripts?

Unblocked. We recommend logging in at https://www.heliohost.org/login/ to prevent this from happening.

Unblocked. If you had been logging in through https://www.heliohost.org/login/ You would have been told your account was inactive, been given instructions on how to reactivate it, and you wouldn't have gotten blocked.

FAIL - Application at context path /seethend_signup could not be started

It's not going to work on a shared host because exec() and shell_exec() are a security risk and therefore disabled. I recommend either finding another software that does the same thing without requiring disabled functions, or purchasing a VPS where you can install and run whatever you want. We recommend giving hostgator a try, because you can currently get 75% off their normal VPS price. This is a limited time offer that we can allow you to use through our referal program: https://partners.hostgator.com/c/391660/198255/3094

Thanks for noticing this. I had reverse dns all set up from our end, but Hurricane Electric is currently authoritative for for the ip address 65.19.141.67 and they need to edit their dns configuration to delegate control to our nameservers. We're just waiting on HE for now. I contacted HE support and they said it could take up to 24 hours to start working.

No. I have no idea where you got that from. We limit the number of mysql connections each account is allowed to have open at once to prevent the mysql software from becoming overloaded and blocking everyone else on your server from being able to connect to mysql. Ok, so say your scripts use 3 persistent connections per user. If there is one user then you have 3 open connections at any time. If you have 2 users then you have 6 persistent connections open at once and you get the error. We have accounts on our servers that have hundreds of simultaneous users and since their code closes their connections they don't see that error.

That .war file cannot be deployed because java is not enabled on your account. To check the status of your java request please visit https://johnny.heliohost.org:2083/frontend/paper_lantern/java/index.live.php Please be aware that since you picked the Johnny server the wait to receive java access is quite long. Tomcat access is granted to Tommy accounts within a few hours.

Now I'm curious...

You picked Johnny which is our experimental server. Experimental servers are for people who just want to experiment with their code and don't care about uptime or speed. If you want a faster more reliable server we recommend moving your account to a production server like Ricky or Tommy.

FAIL - Application at context path /freedomp_blog could not be started

Please be patient. When you post at 3am you can't reasonably expect any of us to be awake. That .war file cannot be deployed because java is not enabled on your account. To request java access please go to https://johnny.heliohost.org:2083/frontend/paper_lantern/java/index.live.php and click the Request Java button. Please be aware that since you picked the Johnny server the wait to receive java is quite long. The wait on Tommy is generally only a few hours.

I changed your main domain for you to http://ctfisep.heliohost.org/ and it should start working within 24 hours. Be sure to clear your browser cache each time before you check it. Sometimes that queued page gets saved in your browser.

That's actually a pretty good idea. Our IRC chat system takes a look at the email address that people use to log in to the chat system, and automatically names them based on their hosting account name. That makes it way easier to provide support through chat because you don't have to ask what their username, main domain, server, and all that. We could do the same thing with these support emails, and if they are sent from an address that has a hosting account with us it could post their username at the very least so we don't have to ask every time someone emails us. Obviously we don't want to publish the email addresses of everyone so that's why the system anonymzes it a bit, but not knowing who we're talking to makes providing support difficult at times. Thanks for the idea.

01-Oct-2017 20:09:48.864 SEVERE [localhost-startStop-8] org.apache.catalina.startup.ContextConfig.beforeStart Exception fixing docBase for context [/afarias_BarcodeNetBar] java.util.zip.ZipException: error in opening zip file at java.util.zip.ZipFile.open(Native Method) at java.util.zip.ZipFile.<init>(ZipFile.java:225) at java.util.zip.ZipFile.<init>(ZipFile.java:155) at java.util.jar.JarFile.<init>(JarFile.java:166) at java.util.jar.JarFile.<init>(JarFile.java:103) at sun.net.www.protocol.jar.URLJarFile.<init>(URLJarFile.java:93) at sun.net.www.protocol.jar.URLJarFile.getJarFile(URLJarFile.java:69) at sun.net.www.protocol.jar.JarFileFactory.get(JarFileFactory.java:99) at sun.net.www.protocol.jar.JarURLConnection.connect(JarURLConnection.java:122) at sun.net.www.protocol.jar.JarURLConnection.getJarFile(JarURLConnection.java:89) at org.apache.catalina.startup.ExpandWar.expand(ExpandWar.java:130) at org.apache.catalina.startup.ContextConfig.fixDocBase(ContextConfig.java:614) at org.apache.catalina.startup.ContextConfig.beforeStart(ContextConfig.java:744) at org.apache.catalina.startup.ContextConfig.lifecycleEvent(ContextConfig.java:300) at org.apache.catalina.util.LifecycleBase.fireLifecycleEvent(LifecycleBase.java:94) at org.apache.catalina.util.LifecycleBase.setStateInternal(LifecycleBase.java:401) at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:149) at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:724) at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:700) at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:734) at org.apache.catalina.startup.HostConfig.deployWAR(HostConfig.java:952) at org.apache.catalina.startup.HostConfig$DeployWar.run(HostConfig.java:1823) at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511) at java.util.concurrent.FutureTask.run(FutureTask.java:266) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624) at java.lang.Thread.run(Thread.java:748) 01-Oct-2017 20:09:48.930 SEVERE [localhost-startStop-8] org.apache.catalina.core.ContainerBase.addChildInternal ContainerBase.addChild: start: org.apache.catalina.LifecycleException: Failed to start component [StandardEngine[Catalina].StandardHost[localhost].StandardContext[/afarias_BarcodeNetBar]] at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:158) at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:724) at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:700) at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:734) at org.apache.catalina.startup.HostConfig.deployWAR(HostConfig.java:952) at org.apache.catalina.startup.HostConfig$DeployWar.run(HostConfig.java:1823) at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511) at java.util.concurrent.FutureTask.run(FutureTask.java:266) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624) at java.lang.Thread.run(Thread.java:748) Caused by: org.apache.catalina.LifecycleException: Failed to start component [org.apache.catalina.webresources.StandardRoot@17a4e654] at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:158) at org.apache.catalina.core.StandardContext.resourcesStart(StandardContext.java:4831) at org.apache.catalina.core.StandardContext.startInternal(StandardContext.java:4963) at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:152) ... 10 more Caused by: org.apache.catalina.LifecycleException: Failed to initialize component [org.apache.catalina.webresources.JarResourceSet@139b60ff] at org.apache.catalina.util.LifecycleBase.init(LifecycleBase.java:111) at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:141) at org.apache.catalina.webresources.StandardRoot.startInternal(StandardRoot.java:692) at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:152) ... 13 more Caused by: java.lang.IllegalArgumentException: java.util.zip.ZipException: error in opening zip file at org.apache.catalina.webresources.JarResourceSet.initInternal(JarResourceSet.java:139) at org.apache.catalina.util.LifecycleBase.init(LifecycleBase.java:107) ... 16 more Caused by: java.util.zip.ZipException: error in opening zip file at java.util.zip.ZipFile.open(Native Method) at java.util.zip.ZipFile.<init>(ZipFile.java:225) at java.util.zip.ZipFile.<init>(ZipFile.java:155) at java.util.jar.JarFile.<init>(JarFile.java:166) at java.util.jar.JarFile.<init>(JarFile.java:103) at org.apache.catalina.webresources.JarResourceSet.initInternal(JarResourceSet.java:136) ... 17 more 01-Oct-2017 20:09:48.943 SEVERE [localhost-startStop-8] org.apache.catalina.startup.HostConfig.deployWAR Error deploying web application archive /opt/tomcat/apache-tomcat-8.5.4/webapps/afarias_BarcodeNetBar.war java.lang.IllegalStateException: ContainerBase.addChild: start: org.apache.catalina.LifecycleException: Failed to start component [StandardEngine[Catalina].StandardHost[localhost].StandardContext[/afarias_BarcodeNetBar]] at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:728) at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:700) at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:734) at org.apache.catalina.startup.HostConfig.deployWAR(HostConfig.java:952) at org.apache.catalina.startup.HostConfig$DeployWar.run(HostConfig.java:1823) at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511) at java.util.concurrent.FutureTask.run(FutureTask.java:266) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624) at java.lang.Thread.run(Thread.java:748) 01-Oct-2017 20:09:48.944 INFO [localhost-startStop-8] org.apache.catalina.startup.HostConfig.deployWAR Deployment of web application archive /opt/tomcat/apache-tomcat-8.5.4/webapps/afarias_BarcodeNetBar.war has finished in 286 ms 01-Oct-2017 20:10:09.667 WARNING [http-nio-8080-exec-112] org.apache.catalina.loader.WebappClassLoaderBase.clearReferencesThreads The web application [climic_ClimicWeb] appears to have started a thread named [Abandoned connection cleanup thread] but has failed to stop it. This is very likely to create a memory leak. Stack trace of thread: java.lang.Object.wait(Native Method) java.lang.ref.ReferenceQueue.remove(ReferenceQueue.java:143) com.mysql.jdbc.AbandonedConnectionCleanupThread.run(AbandonedConnectionCleanupThread.java:40) 01-Oct-2017 20:10:26.086 SEVERE [http-nio-8080-exec-118] org.apache.catalina.startup.ContextConfig.beforeStart Exception fixing docBase for context [/afarias_BarcodeNetBar] java.util.zip.ZipException: error in opening zip file at java.util.zip.ZipFile.open(Native Method) at java.util.zip.ZipFile.<init>(ZipFile.java:225) at java.util.zip.ZipFile.<init>(ZipFile.java:155) at java.util.jar.JarFile.<init>(JarFile.java:166) at java.util.jar.JarFile.<init>(JarFile.java:103) at sun.net.www.protocol.jar.URLJarFile.<init>(URLJarFile.java:93) at sun.net.www.protocol.jar.URLJarFile.getJarFile(URLJarFile.java:69) at sun.net.www.protocol.jar.JarFileFactory.get(JarFileFactory.java:99) at sun.net.www.protocol.jar.JarURLConnection.connect(JarURLConnection.java:122) at sun.net.www.protocol.jar.JarURLConnection.getJarFile(JarURLConnection.java:89) at org.apache.catalina.startup.ExpandWar.expand(ExpandWar.java:130) at org.apache.catalina.startup.ContextConfig.fixDocBase(ContextConfig.java:614) at org.apache.catalina.startup.ContextConfig.beforeStart(ContextConfig.java:744) at org.apache.catalina.startup.ContextConfig.lifecycleEvent(ContextConfig.java:300) at org.apache.catalina.util.LifecycleBase.fireLifecycleEvent(LifecycleBase.java:94) at org.apache.catalina.util.LifecycleBase.setStateInternal(LifecycleBase.java:401) at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:149) at org.apache.catalina.manager.ManagerServlet.start(ManagerServlet.java:1307) at org.apache.catalina.manager.HTMLManagerServlet.start(HTMLManagerServlet.java:669) at org.apache.catalina.manager.HTMLManagerServlet.doPost(HTMLManagerServlet.java:217) at javax.servlet.http.HttpServlet.service(HttpServlet.java:648) at javax.servlet.http.HttpServlet.service(HttpServlet.java:729) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:230) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) at org.apache.catalina.filters.CsrfPreventionFilter.doFilter(CsrfPreventionFilter.java:136) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) at org.apache.catalina.filters.SetCharacterEncodingFilter.doFilter(SetCharacterEncodingFilter.java:108) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:198) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:108) at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:632) at org.apache.catalina.valves.RequestFilterValve.process(RequestFilterValve.java:319) at org.apache.catalina.valves.RemoteAddrValve.invoke(RemoteAddrValve.java:88) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:140) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:79) at org.apache.catalina.valves.AbstractAccessLogValve.invoke(AbstractAccessLogValve.java:620) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:87) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:349) at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:1110) at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:66) at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:785) at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1425) at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624) at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61) at java.lang.Thread.run(Thread.java:748) 01-Oct-2017 20:10:40.055 SEVERE [http-nio-8080-exec-117] org.apache.catalina.startup.ContextConfig.beforeStart Exception fixing docBase for context [/afarias_BarcodeNetBar] java.util.zip.ZipException: error in opening zip file at java.util.zip.ZipFile.open(Native Method) at java.util.zip.ZipFile.<init>(ZipFile.java:225) at java.util.zip.ZipFile.<init>(ZipFile.java:155) at java.util.jar.JarFile.<init>(JarFile.java:166) at java.util.jar.JarFile.<init>(JarFile.java:103) at sun.net.www.protocol.jar.URLJarFile.<init>(URLJarFile.java:93) at sun.net.www.protocol.jar.URLJarFile.getJarFile(URLJarFile.java:69) at sun.net.www.protocol.jar.JarFileFactory.get(JarFileFactory.java:99) at sun.net.www.protocol.jar.JarURLConnection.connect(JarURLConnection.java:122) at sun.net.www.protocol.jar.JarURLConnection.getJarFile(JarURLConnection.java:89) at org.apache.catalina.startup.ExpandWar.expand(ExpandWar.java:130) at org.apache.catalina.startup.ContextConfig.fixDocBase(ContextConfig.java:614) at org.apache.catalina.startup.ContextConfig.beforeStart(ContextConfig.java:744) at org.apache.catalina.startup.ContextConfig.lifecycleEvent(ContextConfig.java:300) at org.apache.catalina.util.LifecycleBase.fireLifecycleEvent(LifecycleBase.java:94) at org.apache.catalina.util.LifecycleBase.setStateInternal(LifecycleBase.java:401) at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:149) at org.apache.catalina.manager.ManagerServlet.start(ManagerServlet.java:1307) at org.apache.catalina.manager.HTMLManagerServlet.start(HTMLManagerServlet.java:669) at org.apache.catalina.manager.HTMLManagerServlet.doPost(HTMLManagerServlet.java:217) at javax.servlet.http.HttpServlet.service(HttpServlet.java:648) at javax.servlet.http.HttpServlet.service(HttpServlet.java:729) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:230) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) at org.apache.catalina.filters.CsrfPreventionFilter.doFilter(CsrfPreventionFilter.java:136) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) at org.apache.catalina.filters.SetCharacterEncodingFilter.doFilter(SetCharacterEncodingFilter.java:108) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:198) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:108) at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:632) at org.apache.catalina.valves.RequestFilterValve.process(RequestFilterValve.java:319) at org.apache.catalina.valves.RemoteAddrValve.invoke(RemoteAddrValve.java:88) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:140) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:79) at org.apache.catalina.valves.AbstractAccessLogValve.invoke(AbstractAccessLogValve.java:620) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:87) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:349) at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:1110) at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:66) at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:785) at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1425) at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624) at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61) at java.lang.Thread.run(Thread.java:748)

Does it work now?

Since it sounds like you're having trouble figuring out how to make a backup of your account I'll walk you through it. 1. Go to https://www.heliohost.org/login/ 2. Enter your email address and password to log in. 3. Click Continue to cPanel. 4. Click the Backup button. 5. Click Download a Full Website Backup. 6. Select a location for the backup. The home directory is the easiest option. 7. Click generate backup. 8. Depending on the size of your websites and account it can take a while to complete, but you'll get an email when it's done. 9. Download the backup and keep it somewhere safe. Let us know if you have any other questions and we'll be happy to help.

What is your username or main domain?

This is the correct way to do it. I usually put stuff like this in a file called config.php and require_once it at the top of all of the php scripts in that project. That way you just have to change it in one place rather than having to change it in 15 different places.

The reason I asked about persistent connections is because when people forget the close their mysql connections in their code they end up seeing that error.

What is your username or main domain?