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Posts
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Everything posted by Krydos
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What is the destination IP of the outgoing port 8000 tcp data?
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It sounds like you need an outbound port not that your socket is listening on port 8000 like I thought. I see that you're connecting to a dynamic dns domain which is probably a home computer. Can you change the port 8000 to something else?
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[Hh#47040] Account Queued And Internal Server Error
Krydos replied to HelioHost's topic in Email Support
Make sure all of your php files are permissions 644. -
[Hh#47040] Account Queued And Internal Server Error
Krydos replied to HelioHost's topic in Email Support
That domain is working for me. If you're seeing a queued page it is probably because you have it cached in your browser. You can clear your browser cache to fix this. What page is showing a 500 error? -
Here's a link to the last guy who set up a java servlet web socket. https://www.helionet.org/index/topic/29870-java-websocket-on-tommy-default-ports-debugging-general-help/ Does that help you?
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[Hh#47040] Account Queued And Internal Server Error
Krydos replied to HelioHost's topic in Email Support
What is your username and the domain that is queued? -
fff95907-7d69-46e8-aeb5-e549ac4cc3c4 fffc324d-8e31-4dfe-bc61-b2db00ba5220 fffd165c-6c87-47e9-970c-a2f9ead5f008 fffd759d-7d70-482d-a84d-6d34513d1306 fffdf382-ab0a-4c4d-ae5d-7f3becd2dda6 fffe3b9a-bdc9-469b-803f-6f37567187e6 ffff782a-9a1a-47b1-9622-fc062070167c
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Behind the scenes? Well, in general terms we keep everything running just like the managers and owners of any business would. We have to file taxes, and register as a corporation. We recently restructured our company to be an official 501c3 not for profit organization which included assigning titles to each other and having occasional board meetings. Ashoat has to travel to Fremont California every once in a while to physically work on the servers, or install new hardware. We have to pay the bills. We have to keep track of our income and expenses. I don't know. We have to do a ton of stuff behind the scenes.
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You won't be able to connect to port 8000 because that port is blocked in our firewall.
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The best way to speed up wordpress is to delete wordpress. Jokes aside, try disabling some unneeded plugins and junk. http://www.wpbeginner.com/wordpress-performance-speed/ I benchmarked Tommy's wordpress performance and it's 300ms which is pretty decent. If that's not good enough for you it might be time to move to paid hosting. We would really appreciate it if you use our affiliate link since we'll get a cut. Check it out: Wordpress Optimized Hosting
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You were suspended for creating 28,848 directories in /tmp. Were you trying to crash the server on purpose?
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Ashoat (the founder of HelioHost) is still around and is fairly involved behind the scenes. I don't even know when the last time he posted anything publicly, but he's had a lot of input on the backend. He's our CFO, and handles most of the financial stuff.Byron is around quite often and handles a lot of the escalated issues. He has root access to everything just like me and Ashoat. He's our COO.Cl58 hasn't done any admin type stuff in years, but he created a new account on Tommy I believe and still uses our service as a regular user now.Ice IT Support just got really busy with real life I think. He's come back a few times and said he was going to try to get more involved again, but then gets too busy to learn all the recent changes.JJE has been gone for years, but pops in every once in a while.Luigi123 is active.Shinryuu just dropped of the face of the earth one day without saying goodbye and we've seen no signs of him in over four years.Tjoene is fairly active.I believe Wizard is a friend of Ashoat, but he's been gone since before my time so who knows.Wolstech is very active.Xaav dropped of the face of the earth too, which was kind of strange because he was the main root admin when he disappeared. He's pretty much the reason I took over as root admin is because after a month or two of there being no root admin HelioHost was really starting to fall apart. Stevie only had like 30% uptime, etc. It was a mess, but I cleaned it up.Yashrs is fairly active too.
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Apart from that the publicly available stats are all external. Most of those images I linked are external too since it's Cody monitoring Tommy, Ricky, and Johnny anyways. Admins have a control panel that gives access to some graphs and other stats, but it's for moderator rank and higher only. Continue being so helpful to other HelioHost users and we might offer you a promotion and you'll be able to see them for yourself.
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And we have small versions of the load: And small versions of the uptime too:
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We have a load image for each server: We have an uptime image for each server: We even have a load image for Cody which is the server that hosts our main website, this forum, and the wiki:
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All of our servers processes are load balanced. When the load is high things like account creation and deletion slow down. When load is low they create and delete more or less instantly. Since you picked the Johnny server things tend to take longer since this servers load is frequently high. Load of 10 or less is pretty good. Load is hard to predict because it's mostly based on how many people are viewing websites on that server at any given time, and because of this it's difficult to determine how long it will take. You can check the load on Johnny with this image: I just checked and your hosting account has been deleted now.
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[Solved] My Account Has Been Archived Due To Inactivity
Krydos replied to udi80's topic in Escalated Requests
Unarchiving... You should now be able to log in at https://www.heliohost.org/login/ and your website will start working within 24 hours. -
Have you tried SFTP settings?
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You already queued that account for deletion. Now you just need to wait for it to be deleted.
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Unblocked.
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What port are you running your socket on?
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Lots of things can cause 500 errors including high load. Johnny is no stranger to high load and experienced some downtime earlier tonight. It was probably related. If you want a server with more stable load and less errors we recommend a production server like Ricky or Tommy.
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Done. You should now be able to log in at https://www.heliohost.org/login/ and your website should start working again within 24 hours.
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Unarchiving...
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What is a link to a page that has a 500 error and I can take a look?
