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Posts
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Everything posted by Krydos
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http://byrondallas.heliohost.org/php/tools/dns_records.php?domain=felipeladrao.com.br&rec=NS That shows that you don't have your nameservers set. How long ago did you set your nameservers to ns1.heliohost.org and ns2.heliohost.org?
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Does this help? http://ellislab.com/expressionengine/user-guide/cp/admin/localization_settings.html
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[Solved] New Account Should Be Queued But It's Not
Krydos replied to lani1234's topic in Customer Service
Accounts are generally created within seconds of submitting your information. That script you used to check your place in line is from long ago when it used to take hours or days to even get your account created. The recommended url to log into your account is http://heliohost.org/ and it should work within minutes of submitting your account for creation unless there is a problem. Preliminary steps have been taken to giving users some idea of how long the queued page will show instead of their content, but it hasn't been finished yet. For now we just tell people to wait roughly 24 hours and clear their cache a lot. -
It's always a bad idea to use a contact email address that is hosted on the account that you're creating on our servers. It causes issues like this one where you lose access to everything and can't regain it without a lot of help. We recommend using some sort of reliable external email address such as gmail, etc. Once you regain access to your account it might be a good idea to change your contact email address so this doesn't happen again in the future.
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Granted.
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You must first set the nameservers to ns1.heliohost.org and ns2.heliohost.org before you can add a domain. http://byrondallas.heliohost.org/php/tools/dns_records.php?domain=HOSTINGGURU.TK&rec=NS
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[Solved] Need To Change Dedicated Ip Address
Krydos replied to vpngroups's topic in Escalated Requests
Is your website illegal in Iran? -
Please post the following information: Your cPanel username Your main domain The server that you are on
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[Solved] Trouble Logging Into The Cpanel For The First Time
Krydos replied to popandsn's topic in Customer Service
Does it work when you login at http://heliohost.org/ ? As far as emails go you should get one when you sign up, and one more when your account is created. When you create your forum account you get one more email to validate your email address. Anyways, since your last login is about twelve hours ago I'm going to mark this solved. If you have any other questions or issues feel free to post. -
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[Solved] Can't Reach My Account From Certain Address
Krydos replied to Tarzan's topic in Escalated Requests
Does it work now? -
What domain are you trying to add?
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[Solved] Need To Change Dedicated Ip Address
Krydos replied to vpngroups's topic in Escalated Requests
Was it blocked when it was assigned to your account? -
Does it work now?
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Your account is showing up as clean now. Thank you for taking care of this.
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The offending file has been deleted and your account has been unsuspended. If you're curious the file was: /home/med/public_html/uploads/bie.jpg This is just a guess based on the folder name, but it might be beneficial to you to restrict who can upload files to your account to prevent future suspensions for malware.
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[Solved] Request To Start A Shelled Perl Script On My Account
Krydos replied to unnk's topic in Escalated Requests
The recommended way to run perl scripts is either as a cgi, or by starting it with a cron job. Just make sure you don't exceed 2 cron runs per day or use up too much system resources. Either will get your account suspended. -
mod_perl requires a full recompile of apache. It will be considered during the next Johnny rebuild.
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Getting My Netbeans Javaweb Project Running At Heliohost
Krydos replied to rogerbt's topic in Website Management and Coding
Java is removed from inactive accounts. Since you let your account go inactive after you got java it was removed to make room for people who were still actively using their accounts. -
Getting My Netbeans Javaweb Project Running At Heliohost
Krydos replied to rogerbt's topic in Website Management and Coding
The first step is requesting java for your account by posting at http://www.helionet.org/index/forum/74-java-requests/ -
[Solved] Please Active My Account
Krydos replied to ijnuhb002's topic in Suspended and Queued Accounts
Your account was suspended for inactivity, because you haven't logged into your account in the last 30 days. To reactivate your account, please visit http://www.heliohost.org/home/support/scripts/renew. To prevent this from happening in the future please remember to visit http://heliohost.org/ to log into your account at least once every 30 days. If you are still seeing the Account Suspended page after renewing your account, please clear your cache. -
I don't know where the phishing thing came from. Byron must have been looking at the wrong account. The account sona isn't suspended.
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Dedicated IP granted.
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Your account is showing up as clean now. Thank you for taking care of this.