Krydos

Your account was suspended for inactivity, because you haven't logged into your account in the last 30 days. To reactivate your account, please visit http://www.heliohost.org/home/support/scripts/renew. To prevent this from happening in the future please remember to visit http://heliohost.org/ to log into your account at least once every 30 days. If you are still seeing the Account Suspended page after renewing your account, please clear your cache.

Domain, time frame, username, server, etc?

Merged similar threads. I am in contact with customer support of gmx.com/gmx.de. Hopefully they can help determine what the problem is and we can get this solved once and for all.

I've made some changes to the IMAP configuration on Johnny that should solve this issue. Please let us know if you encounter this error again. This topic will be open for replies for at least 48 hours. If you encounter the error after this topic is closed please create a new topic in Customer Service and we can take another look.

What logs are you interested in seeing? The system does not create or store any old versions of files or backups of anything automatically. Users are able to create their own backups through cPanel and we highly recommend that everyone does so quite frequently.

Please clear your cache.

This account has been suspended for violation of our one account per user policy which is clearly stated during the creation process of each and every account on Heliohost. A common misconception is that you need a separate account for each website that you want to host, but since Heliohost differs from most free hosts and even most paid hosting by offering unlimited addon domains, unlimited parked domains, and unlimited sub domains one can easily and conveniently host as many separate websites as they wish all from your one free hosting account. If multiple accounts were created to get around our disk space limit we strongly suggest using a free service such as dropbox to host your large images, videos, and downloads while continuing to host your website with us if you wish. If you understand that each user is only allowed to have one active account please let us know which account you would like to use and it can be unsuspended for you. Also let us know if you need backups of any of the data on the other accounts, and if there are any domains on the suspended accounts that you would like to host on your main account because we will need to remove them from the suspended account before you will be able to host them on your unsuspended account. For example: user1: unsuspend user2: backup user3: backup, idontreadrules.com user4: thoughticouldgetawaywithit.org

Full backups cannot be restored automatically as a whole, but you can manually pull them apart and restore the portions that matter. Full backups contain ALL of the settings from your account, including disk quotas, parked domains, addon domains, email quotas, and every other possible setting you can imagine. As such they are very dangerous to restore because if you don't trust the source of the backup they could very easily contain malicious settings. This is why cPanel warns you that they cannot be restored automatically. They aren't completely useless though. If you're trying to restore a mysql database extract backup-10.8.2013_rhcplive/mysql/rhcplive_database.sql and then you can create the new database through cpanel, and restore the .sql file through phpmyadmin. Byron already explained how to upload and extract your home directory structure. You won't be able to automatically recreate any domains, and other settings that you may have had, but if you explore your full backup it might help remind you of what settings you need to manually copy over to your new account. Let us know if you need further assistance.

Since gamer.krash.net appears to be a subdomain I'm assuming you cannot set the nameservers for it, nor do you want to host all of krash.net with us? If this is the case you must set the A record for gamer.krash.net to the shared IP that your account uses. For some unknown reason you currently have your A record set to http://byrondallas.heliohost.org/php/tools/dns_records.php?domain=gamer.krash.net&rec=A 65.19.143.3 which may as well be a random number. You can always find your shared IP address by logging into your account and looking in the left information panel. I'll save you the effort by telling you that your account is located on 64.62.211.131. Once you have your A record set to this value the queued page should go away.

Please set your nameservers to ns1.heliohost.org and ns2.heliohost.org http://byrondallas.heliohost.org/php/tools/dns_records.php?domain=blueper.tk&rec=NS

HTML isn't a scripting language, it's simple markup tags, so it's not capable of executing scripts such as updating last login date.

Email forwarding does leave a copy of the email in the inbox of the address that you're forwarding from as well as sending a copy to the forwarded address. I have a forwarded email address on both servers, and they are both working correctly. It sounds like your account that isn't receiving the emails might be exceeding it's quota or you set up some filter to delete or hide all of the incoming mail. The simplest fix might be deleting that email account and recreating it. If you do, don't forget to readd the forwarding address.

You should report that to who ever owns or controls the IP address 173.201.59.37. That IP isn't owned by Heliohost so there isn't a lot we can do about it.

It sounds like you're not closing your mysql connections, or trying to use persistent connections. Remote Mysql works fine on our servers. The max user connections error comes from trying to have too many connections open at the same time.

Running out of disk space is not a valid reason to create a second account. If you're running low on space we recommend hosting video files on youtube, executable downloads on sourceforge, large images on imgur, random miscellaneous files on dropbox, etc. There are hundreds of options for hosting unlimited amounts of disk space, but Heliohost is rather unique for all the scripting languages we offer and our uptime on Stevie for free.

So, why do you think you need a second account?

Please post the following information: Your cPanel username Your main domain The server that you are on

Any particular reason why you need another account?

The reason you were seeing 500 errors is the same reason you were suspended for high load the other day: exceeding the process limit. When you already have too many unkilled processes new php processes return a 500 error because they can't start. I went ahead and killed your processes for you, your site should function now.

This has not been taken care of. Here is a hint: /home1/euler/public_html/chamihadj/bouwwaba/upbackup.php.forum

You now have permission to have two accounts total. One account must be located on Stevie, and one account must be located on Johnny.

The following were installed: freetype 2.5.0.1 libpng 1.6.6 pyparsing 2.0.1 numpy 1.7.1 matplotlib 1.3.0 There may have been some other things installed too that I forgot to list. It seemed like every dependency had multiple uninstalled dependencies of its own. root@stevie [/home/krydos/src/matplotlib-1.3.0]# /usr/local/bin/python2.7 Python 2.7.1 (r271:86832, May 15 2011, 21:32:40) [GCC 4.1.2 20080704 (Red Hat 4.1.2-48)] on linux2 Type "help", "copyright", "credits" or "license" for more information. >>> import matplotlib >>> print matplotlib.__version__ 1.3.0 It appears to be working. Apologies for the delay in getting all this set up. I've been quite busy, and as you might imagine it wasn't a particularly simple thing to install.

Your account was suspended for the following reason: Malware. 1 file(s). PHP.Hide FOUND That means that there are some malware files found on your account. For your safety and to protect your website from potential further corruption the account has been suspended. To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.

Like IceIT said you need to type your username into this link http://heliohost.org/home/support/scripts/renew to reactivate your account. Then once your account is active again you should visit http://stevie.heliohost.org:2082/frontend/x3/contact/index.html to change your email address.