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Krydos

Chief Executive Officer
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Everything posted by Krydos

  1. Done. You should now be able to log in and your website should start working within 12 hours.
  2. Johnny is having some pretty serious issues today. The load was so high overnight that Johnny was just red on our monitor http://heliohost.grd.net.pl/monitor/archive/?2018-04-18 The high load seems to have crashed his InnoDB tables again, and mysql is down right now. As a result of all of the above account creations have been failing too. I see a phantom1 and a phantom2 that both failed to create due to Johnny's current issues. All of our servers are available for new users. Ricky opens at midnight UTC each day and stays open for an hour or two. Tommy is donor only at the moment, but we'll be opening free signups again in the next few days probably. If you want a Tommy account immediately just send a donation.
  3. I think we just didn't wait long enough before you tried recreating it. http://callumpilton.co.uk/
  4. Are you trying to create it as an addon domain, and if so what subdirectory should it point to?
  5. Can you add the callumpilton.co.uk domain back on your account now?
  6. Unblocked. You were blocked for failed imap login attempts. Likely due to the email address no longer existing. You'll just get blocked again unless you stop your mail client from trying to connect to non-existent addresses.
  7. You could put one of our banners on your site https://www.helionet.org/index/topic/28401-put-our-banner-on-your-site/
  8. Paypal should accept debit cards https://www.paypal.com/cgi-bin/webscr?cmd=_s-xclick&hosted_button_id=P63828V7WFM54 If that doesn't work you can also try skrill https://www.skrill.com/skrillit/?locale=en-us Send the donation to admin@heliohost.org If that doesn't work we also accept several cryptocurrencies like Bitcoin. The addresses can be found at https://www.heliohost.org/donate/ If you don't have any cryptocurrencies either you could always use your debit card to buy a visa giftcard like http://a.co/hftdRNa and use it to make a donation via paypal or skrill. Thanks in advance for the donation!
  9. Your forum username has been changed back. Let us know if there's anything else we can help with.
  10. I renamed your forum account so you can get the gupta username again. Invite sent. Let me know when your account is created and I'll rename your forum account back.
  11. Invites cannot be sent until the email address is free. You'll need to delete the account first to free up the email address.
  12. There is no reset button. You'll need to back up your account, delete it, recreate it, and restore your backups.
  13. I made the java deployment page in cpanel smarter so it should display the proper url regardless of whether manual changes have been made. Is it working for you? Let us know if you find any other bugs. These self-deployment scripts are fairly new, and a very small number of people use them.
  14. I manually edited the configuration file for you to see if it would help all of your issues. If you want I can change it back? The automated deployment script doesn't know about my manual changes.
  15. You have remote access to the database "saswatsa_SMS_mvc" like you requested not the database "postgres".
  16. You can upgrade to php 7.0, 7.1, and 7.2 when you switch servers to Ricky or Tommy.
  17. You've been approved for up to 250 emails per day. We don't whitelist very many people like this so if your account accidentally gets suspended again it's likely due to a bug in our system, and you should let us know immediately.
  18. Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache. If you need help figuring out why your site is causing such high load let us know and we can try to help. If the high load is simply because your site is getting a lot of traffic you might consider trying paid hosting from our partner starting at only a cent for the first month. https://www.heliohost.org/partners/hostgator
  19. It looks like you were using wordpress which can be really high load if improperly configured. Most of our high load suspensions are due to wordpress. It's interesting that you complain about your site going down when it was your account causing the whole server to go down. No, there isn't a traffic limit. We offer unlimited bandwidth. We also offer unlimited memory usage and cpu usage as well. The problem is if your account starts to adversely affect the entire server's uptime and speed. When that happens the offending account is suspended to prevent the thousands of other websites hosted on your server from going offline. Not really. Your site over the past week has used about 1.5 gb of bandwidth. For comparison another one of our accounts used 38 gb of bandwidth and came in at #68. Your account used less than 4% of that bandwidth and came in at the highest cpu usage and highest memory usage. The problem is definitely not the traffic, but rather wordpress. Do you have any plguins installed? Sometimes they can go haywire and cause a lot of load.
  20. Poof.
  21. It looks like the subdomain you need to create is emailsaga.jcook.heliohost.org (Notice the extra ga in there.)
  22. No idea. The nature of the problem suggests Johnny, and the title of the post confirms it.
  23. If you're trying to do ruby cgi then the files go in /home/jess27/public_html/cgi-bin/ If you're trying to do ruby on rails then the files go in /home/jess27/rails_apps/appname/ You may overwrite any files on your account that you want to. It's your account afterall.
  24. Done. You should now be able to log in and your website should start working within 12 hours.
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