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Everything posted by Krydos
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There you go https://www.sslshopper.com/ssl-checker.html#hostname=astron.heliohost.org
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You might be interested to know that you're currently #254 in line to get a new account on Plesk https://heliohost.org/eta/?u=medicin9 You can also make a donation to move to first position if you want to. Please be aware that we might be reducing the number of accounts that are invited each day lower than 10 or pause it temporarily because Tommy is very full and the uptime is starting to dip lower than is acceptable. Johnny is almost done being set up so we will be able to transfer a lot more accounts once that's available.
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Added. Since you're using Cloudflare make sure you create an A record pointed to 65.19.141.77 and if you want to support IPv6 you can create an AAAA record for 2001:470:1:1ee::2002
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[Solved] Default Plesk Page Suddenly Appearing at Index
Krydos replied to stasi's topic in Escalated Requests
I was running a repair process which apparently messed up the Apache config file for some domains for a bit until Apache restarted. It was unexpected that the repair process would cause websites to go offline so we'll keep that in mind if we need to repair anything again in the future. -
I was running a repair process which needs to be done occasionally to make sure there are no errors with the system, so new account creations were temporarily disabled until that finished. Your domain is working fine http://surfacesilhouette.helioho.st/ and your account is 100% functional for the last 5 hours now as advertised. During the entire signup process it states multiple times that our account creation is load balanced and may take a while in some situations. We make no guarantees that your account will be created within a certain number of minutes or anything. I think it's completely reasonable for account creation to take 1 hour 42 minutes and 34 seconds from the time of the donation, until you can login to Plesk considering I've only done this type of maintenance twice in the last 17 months since this server was originally set up. Is there anything wrong with your account?
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Awesome.
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[Solved] Request for Domain Addition and Remote SQL
Krydos replied to daankythric's topic in Escalated Requests
Remote MySQL settings Host: 65.19.141.77 Port: 3306 From the computer that the MySQL connection is originating from you can try going to this URL http://portquiz.net:3306/ If that page times out it means your firewall, router, or ISP is blocking outbound port 3306. -
We're still in the process of moving everyone over from the old control panel to the new control panel so free signups are temporarily closed until that is finished. This affects the Johnny, Ricky, and Tommy free accounts. There is no exact date when free signups will open again, but we will post a news message on Discord, Facebook, Twitter, the forums, and our main website when those plans open. Donor accounts are open during the transition starting at as little as $1. We figure it's fair to give a donor an account on the new server before a free user, but we don't think it's fair to give a new free user an account before we even get all of the existing free accounts moved over. The main server we're working on now right now is Johnny, and we're almost done. We hope to get Johnny back online in the next month or so. We will be able to offer free accounts again when that happens. Morty isn't started yet, but we have quite a few people who have expressed interest in that server so it's fairly high priority for us. After Johnny is fully functional we will begin work on Morty which will start at $1 per month, and scale up depending on how much CPU and memory your account uses. Ricky will probably be built after Morty, but that's a ways off still. Lily accounts will be available after we get done installing the new control panel on that server, but that's our lowest priority server right now. For now if you need IIS and ASP.net we can set that up on an existing Johnny, Ricky, or Tommy account. VPS are completely full and we have a waitlist because our servers only have a finite amount of memory. We hope to buy a new server in 2023 to help get those plans open again. Let us know if you have any other questions.
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[Solved] Request for Domain Addition and Remote SQL
Krydos replied to daankythric's topic in Escalated Requests
This is a MySQL database so you can enable remote connections yourself through Plesk. You only need to have an admin do it for you if it's a PostgreSQL database. Added. It's not possible for users to create subdomains on their own yet either. Added. For the domains I see you're using Cloudflare so if you haven't already you'll need to create A records for each one with the value 65.19.141.77 and if you want to support IPv6 as well you can create AAAA records for 2001:470:1:1ee::2002. These types of config are intentionally locked, and we won't be handing over control ever on shared hosting. People do ridiculous things like request us to set the max upload size to 10 GB when their account can only even hold 1000 MB. Settings values like this wrong can cause serious load and downtime for other accounts on the server. If you need to be able to change them yourself you'll have to get a VPS where you have root control over everything and you're the only user on the server. If you want to request a value we can sanity check it and make the changes for you. We can make changes like this on a domain level so only one of your domains uses the new value, and the rest of the server continues using the default. Let us know if you have any other questions. You will be able to do this on your own eventually, but for now we can change it for you if you don't like the default. Let us know if you have any other questions. -
The domain has been added.
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A password reset link has been emailed to you. Let us know if you're still unable to login, or if you have any other issues.
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Flask is available on all of our plans. For our shared hosting -- Johnny, Ricky, Tommy, Morty, and Donor plans -- you can follow this guide https://wiki.helionet.org/tutorials/flask It's a little bit different than a lot of guides on the internet because Flask isn't a persistent process that is always running, but rather is started and stopped by passenger to minimize the load and memory usage of your website. For our VPS plans you have root access to install anything you want, so you can follow the standard Flask guides that leave the python process running constantly. If you go with a VPS plan I recommend proxying the flask website through Apache or Nginx to handle the SSL. If you have any further questions feel free to ask.
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Try again in a couple hours and let me know if it works now.
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[Solved] Increase Storage, add new alias & enable compressed URLs
Krydos replied to Kairion's topic in Escalated Requests
Alright, the wildcard subdomain is created and the webroot is the home/wildcard directory. The base felipeamorim.eu.org without a subdomain points to the home/felipeamorim.eu.org directory. You can create .htaccess redirects in those two directories to redirect everything to your other domain. -
[Solved] Increase Storage, add new alias & enable compressed URLs
Krydos replied to Kairion's topic in Escalated Requests
You could create a wildcard subdomain on felipeamorim.eu.org and use .htaccess rules to redirect to the other domain. In order to create a wildcard subdomain I'll have to delete the domain as an alias and add it as a regular domain. Let me know if you want me to do that. -
[Solved] Increase Storage, add new alias & enable compressed URLs
Krydos replied to Kairion's topic in Escalated Requests
Alright, I disabled deflate and enabled broccoli. It took me quite a bit of screwing around before I finally realized that it wasn't compressing text/html mime types, but it is enabled for text/plain text/css application/json application/javascript application/x-javascript text/xml application/xml application/xml+rss text/javascript I created this test file <?php header("Content-Type: text/plain"); echo "Does it work?"; And it reports the correct compression root@brody [/home/krydos]# curl --silent -IL https://krydos.heliohost.org/br.php -H "Accept-Encoding: br"|grep 'Content-Encoding' Content-Encoding: br You can also see that Chrome is using the compression This page reports it's working too https://www.ipvoid.com/brotli-test/ -
It looks like you have two accounts. As a reminder, our terms of service state that each person is allowed to have one account. One is on Plesk with the core.com email address, and one on cPanel using the comcast.com email address. Is it alright if I delete the cPanel account so you're no longer violating our terms of service, or did you mean to transfer your account rather than creating a new one?
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[Solved] Wipe account and start overover to change the username
Krydos replied to oguzhanozgul's topic in Customer Service
The only way to change your username is to wipe the account and start over. You've been sent an invite via email to recreate your account. Let us know if you run into any issues. -
There was a mistake in the service plan definitions. For some reason CGI was disabled on the 3000 MB plans, but enabled on the 1000 MB plans, etc. Sorry about that. It's been fixed. Does it work for you now? There are two supported ways to log in to Plesk: 1) https://heliohost.org/login/ and 2) https://tommy2.heliohost.org/ any other method probably will give errors or possibly not count your logins and get you suspended for inactivity. The preferred method for logging in is option 1 so you can see the news and other notifications regarding your account.
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[Solved] Account Inactivity Suspension for Tommy2 (Plesk)
Krydos replied to misc314's topic in Escalated Requests
Since you have a VPS and a shared hosting account with the same email address you have to log in with the username misc. I changed your password and tested logging in and it worked fine. It also updated the last login date correctly. I tested the login script on your username and however you logged in at 2022-12-10 21:26:27 UTC counted and updated your last login date. Everything is working as expected. Logins at heliohost.org/login were counted for his account, and logins via tommy2.heliohost.org or however he logged in 4 hours and 38 minutes ago, were counted too. -
Changed back to 1000 MB.
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[Solved] Increase Storage, add new alias & enable compressed URLs
Krydos replied to Kairion's topic in Escalated Requests
Your storage has been increased to 2000 MB. Thanks for the donation. Not possible to create an alias of a sudomain. It's also not possible to create a subdomain on an alias. What I could do is convert felipeamorim.eu.org to a normal domain and then create a blog subdomain on it pointed to the same webroot as blog.fasouza.eu.org. Gzip should be enabled already, but it'd be a good idea to switch to Brotli. I'll take a look at it tomorrow maybe. -
Yeah, you've got a lot of spam emails in there. One domain has 705 MB of emails, and another had 180 MB. I can't clean that up for you so I just temporarily increased your storage space to 2000 MB and reactivated your account. Once you get back under 1000 MB let us know and we can restore the original limit. The other option is you can keep the 2000 MB if you make a donation of $5. https://heliohost.org/donate/
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[HH#538398] heliohost.org question. Hosted content related.
Krydos replied to HelioHost's topic in Email Support
No thanks. -
[HH#538398] heliohost.org question. Hosted content related.
Krydos replied to HelioHost's topic in Email Support
So you're trying to get us to pay you to write good reviews or am I misunderstanding?
