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Everything posted by Krydos
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We updated some dependencies on our main website last night and apparently it broke our signup process. People would all get stuck on the domain picking screen and couldn't get any further. This issue should be fixed now. If you are one of the few people affected by this issue click the validation link in your email and continue the signup process and it should work now. Let us know if you're still having any issues signing up.
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It looks like UCEPROTECTL level 1 and 2 does not actually list 65.19.141.77. Level3 has 505,856 IP addresses in it, and if any of those 505,856 IP addresses send spam it will be listed for 7 days. Obviously HelioHost doesn't own even own 0.003% of those addresses so we have very little control over what the other thousands of IP address owners do or don't do. Level 2 has 16,384 IP addresses in it, which miraculously isn't listed somehow, but once again we have very little control over what the other 16,256 IP addresses do. I just checked Anonmails DNSBL and it says 65.19.141.77 is not listed as well. One other thing that you may be interested in is we can offer a dedicated IP address to you so you aren't affected by the emails of the other 563 users on your server. Any time someone installs Wordpress on Tommy and inevitably gets hacked the account usually starts trying to send thousands of spam emails. Obviously we get them suspended as quickly as we can, but sometimes a few slip out and get the shared IP listed. With a dedicated IP address you would be the only user on that IP address so only your emails would affect your getting listed in a spam blacklist. A dedicated IPv4 is $2 per month, or $20 for a year.
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Sure, we can increase the daily send limit as much as you need. First we need to verify that our terms of service won't be violated. If you can answer the following questions we'll get the limit increased for you. Thanks. How many emails you plan to send per day? Where you get the email addresses from? How can recipients of your emails unsubscribe? Do you have an unsubscribe@yourdomain.com address set up? Do you have an abuse@yourdomain.com address set up? Does each email have a link to unsubscribe? Do you share or sell email addresses that you get to others? Post an example of the messages being sent.
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I checked the firewall and it looks like 2 of your IPs got blocked in the firewall for trying to login to IMAP (mail client) with the wrong username or password. I have unblocked those IP addresses, but if you have your mail clients configured with the wrong username or password it could get blocked again.
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[Solved] Please Unsuspend my account
Krydos replied to LearningProject's topic in Suspended and Queued Accounts
The account parentalcare2024 has been unsuspended, and the account tenantproject202 has been suspended instead. -
[Solved] remove forum.realvanyek.eu.org from my account
Krydos replied to realvanyek's topic in Escalated Requests
Removed. -
Your subscription has been canceled, and you won't be charged again. Thanks for using our VPS service.
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[HH#337691] Lost the email to transfer to Plesk
Krydos replied to HelioHost's topic in Email Support
What was your username? -
Check your email and click the link to set a new password.
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We did submit a pull request to the public suffix list for helioho.st and heliohost.us domains to be added, but there hasn't been any activity for over four months. https://github.com/publicsuffix/list/pull/1825 Once that change is merged into the PSL Cloudflare will probably allow us to register each subdomain as a different user.
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Creating extensions requires super user privileges. Viewing and deleting other people's databases also requires super user privilege. If we gave you the ability to create extensions yourself you would also be able to see other people's databases or even drop them therefore if you need an extension created you either need to get a VPS where you have root access to run whatever command you want and there are no other users on your server, or request an admin to create the extension for you. The extension postgis has been created on the rodrigodepaula_cursosgis database for you.
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You're trying to connect to the database postgres. You need to connect to rodrigodepaula_cursosgis instead.
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Remote access enabled. host=65.19.141.77 port=5432 username=rodrigodepaula_admin dbname=rodrigodepaula_cursosgis password=<what you typed into Plesk>
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A password reset link has been emailed to you.
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Your storage has been increased to 2000 MB. Thanks for the donation.
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If you look at the A record you can see the IPv4 https://dnschecker.org/#A/provacrefrigeration.co.za which is 102.211.28.148. Then if you search for that IPv4 https://www.iplocation.net/search?q=102.211.28.148 You can see that it is owned by some company called DataKeepers, not us.
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[Solved] Why was my account suddenly suspended?
Krydos replied to heliohost2024's topic in Suspended and Queued Accounts
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[Solved] Delete the old domain and add a new one!
Krydos replied to zwx's topic in Escalated Requests
Removed. -
Your payment has been credited to your account, and your expiration date is now 2024-07-10.
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[Solved] Add my Domain to my heliohost control panel
Krydos replied to msbsurfi's topic in Escalated Requests
Your domains have been rearranged. If any files got lost in the process I made a full backup of your account prior to changing any domains which can be downloaded from https://heliohost.org/backup/ I found this list https://www.edapp.com/blog/15-free-learning-management-systems/ I don't recognize any of the software in that list so either no one has ever tried running them on HelioHost, or they've never gotten suspended for high load. Let us know if you try any of them and like it. A lot of people have the same high load issues with Moodle so it would be great to have some low load alternative to suggest to them. -
It's actually $5 per 1000 MB. The first 1000 MB is free on Johnny, and costs $1 to get an account on Tommy. Since techsouls already has an account on Johnny it would be $20 for 5000 MB total, or it would be $25 to increase their storage by 5000 MB. I'm actually a little unclear on which of those they want. Vote out your current leadership, vote for leaders that aren't idiots, move to another country, have a friend who lives in another country send money on your behalf, etc. Out of curiosity, what payment systems do work in your country?
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If you want to use Wordpress we recommend getting a VPS which start at $4 per month https://heliohost.org/vps/ where your high load won't slow down the other users on our shared hosting plans.
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[HH#903674] @Krydos - Problem with unsuspended account
Krydos replied to HelioHost's topic in Email Support
Both domains have been moved and the jeanine account has been deleted. Thanks for complying with our terms of service. -
[HH#903674] @Krydos - Problem with unsuspended account
Krydos replied to HelioHost's topic in Email Support
The account jeanine has two domains jeanine.helioho.st and slovenskycuvac.tk. Do both domains need to be moved? Is there a database for either domain that needs to be moved?
