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Posts
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Everything posted by Krydos
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Sorry about that. It was my fault. Since you upgraded your VPS you ended up with 2 active subscriptions somehow, and I only canceled one of them, but the second one charged you again. I've given you a full refund. Thanks for letting know about the error in our billing system, and thanks again for using our VPS service.
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The DNS records have been set.
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Installed. You can see the current list of installed modules and their versions for Tommy's Python 3.10 at https://krydos.heliohost.org/pyinfo/info3.10.py
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If you need support please post on the forums https://helionet.org or through chat at https://heliohost.org/chat I'm not going to edit every single email you send us.
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[Solved] PostgreSQL - external ip connections
Krydos replied to mcstar1982's topic in Escalated Requests
Remote access enabled. host=65.19.141.77 port=5432 username=mcstar1982_panPacjentAppUser dbname=mcstar1982_panPacjentDB password=<set in Plesk> -
Done. I also made a backup before I changed anything so in case any of your files got lost you can download the full backup from https://heliohost.org/backup/
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Password resets are now available without admin assistance through the website at https://heliohost.org/reset/ If you forget the password for your Johnny, Tommy, or VPS account this site should allow you to set a new password after verifying your email address. For the last few years any password reset had to be emailed manually by an admin, which was a lot of work for us, and a hassle for our users. Let us know if you run into any errors while resetting your password.
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I had some more free time, so I took another look at this to try to figure out what you were talking about. It looks like the email address you sent this from is actually hosted on Tommy on an account with a Hotmail email address. There were 3 support emails from that Hotmail address so I removed the name, ip address, and Hotmail email address from them. You can see them at the following links: https://helionet.org/index/topic/58811-hh969461-fw-email-limit/ https://helionet.org/index/topic/58812-hh362247-fw-fw-email-limit/ https://helionet.org/index/topic/58837-hh117102-fw-email-limit/ Let us know if we missed anything.
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Since it's been 9 days with no response I went ahead and canceled both subscriptions so you won't get charged again for either. VPS9 will send you an email asking if you want to renew on 2024-02-19. If you ignore that email it will be shutdown on 2024-02-20, and then deleted on 2024-03-20. VPS85 will send you an email asking if you want to renew on 2024-02-24. If you ignore that email it will be shutdown on 2024-02-25, and then deleted on 2024-03-25. Thanks for using our VPS service.
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[HH#428947] Unable to access my Heliohost panel
Krydos replied to HelioHost's topic in Email Support
Your message's content was lost during delivery, likely because it contained images or attachments. Our system does not accept messages containing images or files. If you need to send an image or file, please provide a link instead of attaching it directly to the email. Please resend your request without images or attachments, or post on our forums for assistance. -
Your subscription has been canceled, and you won't be charged again. Thanks for using our VPS service.
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Your subscription has been canceled, and you won't get billed again. Thank you for using our VPS service.
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As far as I can tell this email address has never created an account with us, posted any previous tickets on the forum, posted your name, and you obviously didn't send this from a Hotmail address so we have no idea what you're talking about there either.
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SPF, DKIM, and DMARC have been set up on the domain nexusentrehub.org.ng. We recommend sending a test email to https://www.mail-tester.com/ to make sure everything is set up correctly. If the score is less than 10/10 please post the link to the full report so we can help you with any other issues that there may be. I would also like to remind you that sending spam from our servers is against our terms of service, and if we get a single report that your account sent spam your account will be permanently suspended with no second chance. Your example emails seem like spam to me personally, but as long as the people specifically sign up for them, and you don't send them to anyone who hasn't specifically requested the email you might be alright.
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How many emails you plan to send per day? Where you get the email addresses from? How can recipients of your emails unsubscribe? Do you have an unsubscribe@yourdomain.com address set up? Do you have an abuse@yourdomain.com address set up? Does each email have a link to unsubscribe? Do you share or sell email addresses that you get to others? Post an example of the messages being sent.
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Is it a PostgreSQL, or MariaDB database?
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[Solved] Shutdown my VPS and cancel my subscription please.
Krydos replied to seedur's topic in Escalated Requests
Your subscription has been canceled and you won't be charged again. I also deleted your server as requested. Thanks for using our VPS service. -
[Solved] request to reinstall vps93.heliohost.us fresh install
Krydos replied to marktech7's topic in Escalated Requests
Your VPS has been rebuilt. Your next free rebuild will be available on 2024-02-29. -
[Inactive] I forgot my account password
Krydos replied to muneeromran2001's topic in Escalated Requests
Closing due to inactivity. -
Closing due to inactivity.
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It says it was canceled by you on our end Not sure what that error about there being an "internal error" means. I guess PayPal messed up somehow? When your VPS expires if the subscription doesn't automatically bill you you will get an email from us with a link to renew it. We don't really have a system in place to renew VPS early, but it could be set up for you if you are afraid of missing the email from us.
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Your hourly limit has been increased to 50. Let us know if you need it to be increased further.
