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Posts
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Everything posted by Krydos
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I had some more free time, so I took another look at this to try to figure out what you were talking about. It looks like the email address you sent this from is actually hosted on Tommy on an account with a Hotmail email address. There were 3 support emails from that Hotmail address so I removed the name, ip address, and Hotmail email address from them. You can see them at the following links: https://helionet.org/index/topic/58811-hh969461-fw-email-limit/ https://helionet.org/index/topic/58812-hh362247-fw-fw-email-limit/ https://helionet.org/index/topic/58837-hh117102-fw-email-limit/ Let us know if we missed anything.
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Since it's been 9 days with no response I went ahead and canceled both subscriptions so you won't get charged again for either. VPS9 will send you an email asking if you want to renew on 2024-02-19. If you ignore that email it will be shutdown on 2024-02-20, and then deleted on 2024-03-20. VPS85 will send you an email asking if you want to renew on 2024-02-24. If you ignore that email it will be shutdown on 2024-02-25, and then deleted on 2024-03-25. Thanks for using our VPS service.
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[HH#428947] Unable to access my Heliohost panel
Krydos replied to HelioHost's topic in Email Support
Your message's content was lost during delivery, likely because it contained images or attachments. Our system does not accept messages containing images or files. If you need to send an image or file, please provide a link instead of attaching it directly to the email. Please resend your request without images or attachments, or post on our forums for assistance. -
Your subscription has been canceled, and you won't be charged again. Thanks for using our VPS service.
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Your subscription has been canceled, and you won't get billed again. Thank you for using our VPS service.
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As far as I can tell this email address has never created an account with us, posted any previous tickets on the forum, posted your name, and you obviously didn't send this from a Hotmail address so we have no idea what you're talking about there either.
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SPF, DKIM, and DMARC have been set up on the domain nexusentrehub.org.ng. We recommend sending a test email to https://www.mail-tester.com/ to make sure everything is set up correctly. If the score is less than 10/10 please post the link to the full report so we can help you with any other issues that there may be. I would also like to remind you that sending spam from our servers is against our terms of service, and if we get a single report that your account sent spam your account will be permanently suspended with no second chance. Your example emails seem like spam to me personally, but as long as the people specifically sign up for them, and you don't send them to anyone who hasn't specifically requested the email you might be alright.
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How many emails you plan to send per day? Where you get the email addresses from? How can recipients of your emails unsubscribe? Do you have an unsubscribe@yourdomain.com address set up? Do you have an abuse@yourdomain.com address set up? Does each email have a link to unsubscribe? Do you share or sell email addresses that you get to others? Post an example of the messages being sent.
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Is it a PostgreSQL, or MariaDB database?
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[Solved] Shutdown my VPS and cancel my subscription please.
Krydos replied to seedur's topic in Escalated Requests
Your subscription has been canceled and you won't be charged again. I also deleted your server as requested. Thanks for using our VPS service. -
[Solved] request to reinstall vps93.heliohost.us fresh install
Krydos replied to marktech7's topic in Escalated Requests
Your VPS has been rebuilt. Your next free rebuild will be available on 2024-02-29. -
[Inactive] I forgot my account password
Krydos replied to muneeromran2001's topic in Escalated Requests
Closing due to inactivity. -
Closing due to inactivity.
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It says it was canceled by you on our end Not sure what that error about there being an "internal error" means. I guess PayPal messed up somehow? When your VPS expires if the subscription doesn't automatically bill you you will get an email from us with a link to renew it. We don't really have a system in place to renew VPS early, but it could be set up for you if you are afraid of missing the email from us.
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Your hourly limit has been increased to 50. Let us know if you need it to be increased further.
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You can include the modules into your script using the use command. For instance #!/usr/bin/perl use MaxMind::DB::Reader; my $reader = MaxMind::DB::Reader->new( file => 'path/to/database.mmdb' );
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SPF, DKIM, and DMARC have been set up for the domain thestreetartlist.com. We recommend sending an email to https://www.mail-tester.com/ to make sure everything is set up correctly. If your score is less than 10/10 post the link to the full report so we can help you fix any other issues there may be.
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The current daily limit is 50 times 31 days is 1550. Why do you need the limit raised if you're only going to send 150/1550 per month? Maybe a better question is "What is the maximum number of emails you would need to send in one day?"
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What module(s) do you need installed?
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There are actually 2 VPS registered under this email address. One with the username roses111 and the other with the username roses. Would you like to cancel just one, or both? I wouldn't want to delete the wrong one when you intended to keep that one.
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The backup of the madmaverick has been created and you can download it from https://heliohost.org/backup/ if you need it. Thank you for complying with our terms of service. Here is a breakdown of the files on that account. Backups 0 MB Emails 0 MB Files 102.48 MB Trash 0 MB Logs .23 MB PSQL 0 MB MySQL 0 MB Total 102.71 MB
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Remote access enabled. host=65.19.141.77 port=5432 dbname=peterlasvera_dacen username=peterlasvera_admin password=<set in Plesk>
