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Krydos

Chief Executive Officer
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Everything posted by Krydos

  1. Your subscription has been canceled, and you won't get billed again. Thank you for using our VPS service.
  2. As far as I can tell this email address has never created an account with us, posted any previous tickets on the forum, posted your name, and you obviously didn't send this from a Hotmail address so we have no idea what you're talking about there either.
  3. SPF, DKIM, and DMARC have been set up on the domain nexusentrehub.org.ng. We recommend sending a test email to https://www.mail-tester.com/ to make sure everything is set up correctly. If the score is less than 10/10 please post the link to the full report so we can help you with any other issues that there may be. I would also like to remind you that sending spam from our servers is against our terms of service, and if we get a single report that your account sent spam your account will be permanently suspended with no second chance. Your example emails seem like spam to me personally, but as long as the people specifically sign up for them, and you don't send them to anyone who hasn't specifically requested the email you might be alright.
  4. How many emails you plan to send per day? Where you get the email addresses from? How can recipients of your emails unsubscribe? Do you have an unsubscribe@yourdomain.com address set up? Do you have an abuse@yourdomain.com address set up? Does each email have a link to unsubscribe? Do you share or sell email addresses that you get to others? Post an example of the messages being sent.
  5. Is it a PostgreSQL, or MariaDB database?
  6. Your subscription has been canceled and you won't be charged again. I also deleted your server as requested. Thanks for using our VPS service.
  7. Your VPS has been rebuilt. Your next free rebuild will be available on 2024-02-29.
  8. Closing due to inactivity.
  9. Closing due to inactivity.
  10. It says it was canceled by you on our end Not sure what that error about there being an "internal error" means. I guess PayPal messed up somehow? When your VPS expires if the subscription doesn't automatically bill you you will get an email from us with a link to renew it. We don't really have a system in place to renew VPS early, but it could be set up for you if you are afraid of missing the email from us.
  11. Your hourly limit has been increased to 50. Let us know if you need it to be increased further.
  12. You can include the modules into your script using the use command. For instance #!/usr/bin/perl use MaxMind::DB::Reader; my $reader = MaxMind::DB::Reader->new( file => 'path/to/database.mmdb' );
  13. Installed.
  14. SPF, DKIM, and DMARC have been set up for the domain thestreetartlist.com. We recommend sending an email to https://www.mail-tester.com/ to make sure everything is set up correctly. If your score is less than 10/10 post the link to the full report so we can help you fix any other issues there may be.
  15. The current daily limit is 50 times 31 days is 1550. Why do you need the limit raised if you're only going to send 150/1550 per month? Maybe a better question is "What is the maximum number of emails you would need to send in one day?"
  16. What module(s) do you need installed?
  17. There are actually 2 VPS registered under this email address. One with the username roses111 and the other with the username roses. Would you like to cancel just one, or both? I wouldn't want to delete the wrong one when you intended to keep that one.
  18. The backup of the madmaverick has been created and you can download it from https://heliohost.org/backup/ if you need it. Thank you for complying with our terms of service. Here is a breakdown of the files on that account. Backups 0 MB Emails 0 MB Files 102.48 MB Trash 0 MB Logs .23 MB PSQL 0 MB MySQL 0 MB Total 102.71 MB
  19. Remote access enabled. host=65.19.141.77 port=5432 dbname=peterlasvera_dacen username=peterlasvera_admin password=<set in Plesk>
  20. Krydos

    Signups Fixed

    We updated some dependencies on our main website last night and apparently it broke our signup process. People would all get stuck on the domain picking screen and couldn't get any further. This issue should be fixed now. If you are one of the few people affected by this issue click the validation link in your email and continue the signup process and it should work now. Let us know if you're still having any issues signing up.
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  21. It looks like UCEPROTECTL level 1 and 2 does not actually list 65.19.141.77. Level3 has 505,856 IP addresses in it, and if any of those 505,856 IP addresses send spam it will be listed for 7 days. Obviously HelioHost doesn't own even own 0.003% of those addresses so we have very little control over what the other thousands of IP address owners do or don't do. Level 2 has 16,384 IP addresses in it, which miraculously isn't listed somehow, but once again we have very little control over what the other 16,256 IP addresses do. I just checked Anonmails DNSBL and it says 65.19.141.77 is not listed as well. One other thing that you may be interested in is we can offer a dedicated IP address to you so you aren't affected by the emails of the other 563 users on your server. Any time someone installs Wordpress on Tommy and inevitably gets hacked the account usually starts trying to send thousands of spam emails. Obviously we get them suspended as quickly as we can, but sometimes a few slip out and get the shared IP listed. With a dedicated IP address you would be the only user on that IP address so only your emails would affect your getting listed in a spam blacklist. A dedicated IPv4 is $2 per month, or $20 for a year.
  22. Sure, we can increase the daily send limit as much as you need. First we need to verify that our terms of service won't be violated. If you can answer the following questions we'll get the limit increased for you. Thanks. How many emails you plan to send per day? Where you get the email addresses from? How can recipients of your emails unsubscribe? Do you have an unsubscribe@yourdomain.com address set up? Do you have an abuse@yourdomain.com address set up? Does each email have a link to unsubscribe? Do you share or sell email addresses that you get to others? Post an example of the messages being sent.
  23. I checked the firewall and it looks like 2 of your IPs got blocked in the firewall for trying to login to IMAP (mail client) with the wrong username or password. I have unblocked those IP addresses, but if you have your mail clients configured with the wrong username or password it could get blocked again.
  24. The account parentalcare2024 has been unsuspended, and the account tenantproject202 has been suspended instead.
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