Krydos

Sorry about the random email from the community member. I am locking this email thread so no one else will send emails to you.

Can you describe what is not working about your account exactly? It working just fine for me.

Did it work prior to enabling WSGI control?

The domain has been added, but in order to actually host it with us you must do 1 of the following 2 options. Use our nameservers by logging in to your registrar and setting your NS records to ns1.heliohost.org and ns2.heliohost.org Use any external DNS that you want, Cloudflare is a popular free option, and create an A record with the value 65.19.141.67 and an AAAA record with the value 2001:470:1:1ee::2009

Your main domain has been changed to outof.site

Your account has been reset.

Here is a breakdown of your files Backups 0 MB Emails 0 MB Files 999.99 MB Trash 0 MB Logs .55 MB PSQL 0 MB MySQL 16.11 MB Total 1016.65 MB Limit 1000.00 MB 96M /home/hvcos.helioho.st/httpdocs/001 210M /home/hvcos.helioho.st/httpdocs/002 153M /home/hvcos.helioho.st/httpdocs/003 106M /home/hvcos.helioho.st/httpdocs/004 149M /home/hvcos.helioho.st/httpdocs/005 30M /home/hvcos.helioho.st/httpdocs/006 259M /home/hvcos.helioho.st/httpdocs/007 You're using 1016 MB out of 1000 MB limit, so that's why you're suspended. As soon as you tell us what you want deleted we can unsuspend you. Another option is you can pay $5 USD to increase your storage space by 1000 MB for a total of 2000 MB. If you want to increase your storage you can use this link https://www.paypal.com/cgi-bin/webscr?cmd=_s-xclick&hosted_button_id=N2X8SUYAH69N2 Let us know how we can help you.

Your account has been reset. Prior to the reset I made a full backup that you can download from https://heliohost.org/backup/ if you need it. Here are the instructions for extracting the backup https://wiki.helionet.org/tutorials/plesk/account-backups

Your VPS has been rebuilt. Let us know if you need help with anything else.

WSGI control access has been enabled on the domain vmailhot.helioho.st. If you want to reload your code changes and restart your Django app just edit the file /home/vmailhot.helioho.st/httpdocs/project1/project1/dispatch.wsgi As this restart feature is pretty new let us know if anything unexpected happens.

Remote access enabled. host=65.19.141.77 port=5432 username=vandreguardieiro_usuario dbname=vandreguardieiro_bdespeleo password=<set in Plesk>

Done.

Awesome. Glad you got it working. Let us know if you need help with anything else.

I tested extracting a .zip file on Johnny and it worked fine for me. We could try resetting your account if you're certain your .zip file isn't corrupt.

You should be able to reset your VPS password at https://heliohost.org/reset/ Let us know if it works.

Added.

You emailed at 3am. Most of our volunteers live in the US. Do you reply to many emails at 3am your time? Your .zip file may be corrupt. Could you try creating a new .zip file and see if Plesk can extract that?

Your account has been reset. Click the link in the email I just sent you to continue to the next step in the reset process.

Thanks for the donation. If you're curious where your space is being used here is the breakdown. Backups 0 MB Emails .08 MB Files 1860.59 MB Trash 0 MB Logs 3.39 MB PSQL 0 MB MySQL 11.10 MB Total 1875.16 MB Limit 3000.00 MB

Installed.

The domain elude.tnpca.net is already added to your account. Would you like me to remove it?

Our ISP rebooted some network hardware for us and our internet connection appears to be working as normal again. Let us know if you’re still having issues connecting to our servers.

It seems like some IP addresses around the world are being blocked from accessing the servers in our cabinet. If your IP address is affected you will see a timeout error for https://heliohost.org https://helionet.org https://johnny.heliohost.org https://tommy2.heliohost.org and every other server that we own. If your IP address isn’t affected everything will be working as usual. It seems like the IPs are being blocked on our ISP’s level so it’s not something under our direct control. We have contacted our ISP to see if they can fix it. In the meantime if you need to connect to our servers please try switching to another internet connection or using a VPN. We will let you know when everything is working normally again.

What is the error?

https://heliohost.org/vps/pay/?code=HSzuoRpFADNmIU2B