Leaderboard

Looks good. I canceled your broken subscription, and linked the new subscription to your VPS. You should have received an invoice for the payment, and your expiration date is now 2026-09-18. Stripe should try to automatically bill for another $41.85 on that date. If it fails for some reason we'll email you. Thanks!

I've reset your account as requested. You should receive an email shortly so you can take the next steps to recreate it. I made a backup before the reset, so if you discover you need any of your old files, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

Domain added. It can take up to 2 hours to start working.

The email is legit, but it comes from trustpilot directly so we don't have any control over the language used in them. They always say purchase, even if it was a donation or even a free user. It's just a request for a review. These have a chance of being sent whenever our system sends an email to you, in your case that review request actually was triggered by the terms of service update.

This is a DNS issue. You have the news.burken.com subdomain pointed to Morty's IP address, but the account is on Tommy. You'll need to correct the A and AAAA records at your DNS provider.

Hello! I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Thanks. You guys are awesome!

SSH is not available on shared hosting accounts due to security reasons, if ssh is needed than you will need to get a VPS.

You can remove it yourself.

Glad it's working for you now, marking as solved.

Is the VPS running faster now?

VPS admin would need to check on this for you.

Main domain changed. It can take up to 2 hours for the new domain to start working.

Domain added. It can take up to 2 hours to start working. Manually adding a domain on your own isn't supported yet but we're happy to assist you with this process.

Usually this lasts about 10 minutes, so 30 is a bit excessive. Escalating.

Thanks!!

You can disable modsecurity rules yourself. 1. Login at https://heliohost.org/login/ 2. Click Continue to Plesk. 3. Click Websites & Domains in the left navigation pane. 4. Click your domain to expand the view. 5. Click the Dashboard tab along the top. 6. Click Web Application Firewall icon in the bottom right corner. 7. Type the ID "210580" into the Security rules IDs box (without the quotes). 8. Click ok at the bottom of the screen. 9. Wait for up to 2 hours for Apache to restart. Let us know if you run into any issues with the above process.

Okay, thank you very much for your time!

DKIM, SPF, and DMARC have been set up for the domain orionelectronica.com.ar. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

Thank you very much for your reply! That was all I needed to know for now

Hi, I noticed those folders appeared as of yesterday 10PM. added by root See below. Would be able to help to identify the nature of those files, and whatever they should be there? Thanks

Hi, thanks, yes, I did set it up a while ago and manually ran I yesterday at that time . OK, nothing to worry about then , I just didn't notice it before somehow. Thanks

Domain changed. Please be sure to configure DNS for the new domain using either NS records pointed to ns1.heliohost.org and ns2.heliohost.org, or A and AAAA records pointed to the IPs shown in Plesk. It can take up to 2 hours to function. If any data is missing after the change, a backup is available at https://heliohost.org/backup/ of the account from prior to the domain change.

thank you very much for the solution😁

Thank you!

The specified backup has been discarded and your account has been unsuspended. The domains can take up to 2 hours to function again.

Thank you!

Main domain changed. It can take up to 2 hours to start working.

Hello! We have some details in our Wiki about how to change your email address, please give this a try: https://wiki.helionet.org/FAQ#How_do_I_change_the_contact_email_address_on_my_account?

That username is already in use. Also, keep in mind that hosting account usernames cannot be changed without resetting your account, which deletes all of your data. We can change your main domain though if you would like, as the domain is available.

This is a quirk with how Plesk calculates space. The main domain's space meter includes the entire home folder, which includes all of the domains on the account. The space meters for added domains usually only show non-file stuff specific to that domain (like mail and logs). All of your files for the telenove and salt subdomains are being counted under the lia.helioho.st's space.

I see now your account is now at 2000mb of storage. Marking as solved.

Thank you for adding the domain and for your detailed explanations and assistance throughout the process. I truly appreciate the time and effort you’ve invested in helping me configure everything properly. Your support is greatly valued. Best regards, Goran

Subdomain added. It can take up to 2 hours to start working.

okay, thank you for your help!!!

Installed. https://php83.krydos3.heliohost.org/

Thank you. I'll keep it in mind for next time

Since you didn't specify the TLD, I guessed that since you already have the spmcoolnits domain ending with "heliohost.us" that you wanted the other to end the same as well. So I've now added shoonyacapital.heliohost.us to your account. To avoid staff having to guess and risk getting requests wrong, when asking to add domains in the future, please note that we need to know the full addon domain name you want, including the top-level domain (TLD): - If you're using HelioHost's domains, specify either helioho.st or heliohost.us - If you've purchased a custom domain, specify the TLD (such as .com, .net, etc.) You can read more about the information needed to add domains in our Wiki here: https://wiki.helionet.org/Addon_Domains#How_can_I_create_an_Addon_Domain? Please note that it may take up to 2 hours for the domain addition to take effect. If after a full 2 hours the new domain doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Is this issue still a problem? It looks like you got your wiki working on the domain, so not sure the directory listing is still important... (I also responded to your Mod Security issue in your other topic for you).

Indeed it is mod security. You can see the error in Plesk in the Logs for your domain. ModSecurity: Access denied with code 403 (phase 1). Pattern match "\\\\D" at TX:1. [file "/etc/httpd/conf/modsecurity.d/rules/comodo_free/30_Apps_OtherApps.conf"] [line "4530"] [id "240950"] [rev "2"] [msg "COMODO WAF: XSS & SQL injection vulnerability in Pragyan CMS 3.0 (CVE-2015-1471)||salt.wiki.gd|F|2"] [severity "CRITICAL"] [tag "CWAF"] [tag "OtherApps"] [hostname "salt.wiki.gd"] [uri "/User:Lia"] [unique_id "aZnLyrW2MUbixOOUfFzWWQAAAok"], referer: https://helionet.org/ You can actually whitelist these yourself in the Web Application Firewall page of Plesk. I went ahead and added rule 240950 to the exception list for you. The changes will take 2 hours to take effect.

The domain salt.wiki.gd has been added, and the domain salt.helioho.st has been set up to to give a 301 (permanent) redirect to the new domain. The new salt.wiki.gd domain may take up to 2 hours to start working.

Thank you!

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Installed. https://php83.krydos1.heliohost.org/

Thanks. It's OK.

Your account has been reset. When the reset finishes, you'll receive an email with a link to create a new account. Please let us know if you need anything else.

Thank you!

Thank you so much, Moderator KazVee! Thank you for your work and time!

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

HelioHost is happy to announce that we're disabling ads across all of our websites and hosting plans, including the free Johnny plan, starting now. Back in 2008 through 2016 or so HelioHost was 100% funded by ads, and we made so much ad revenue that we even managed to save up quite a bit of money in our bank account too. It might come as a shock to some of you, but it isn't free for us to provide free hosting, so we still have to pay for stuff like electricity and internet access. As the years went by Adsense kept paying less less and less each year, and our bills kept adding up to be higher than the ad revenue. So our bank accounts kept dwindling lower and lower. There were a few scary years in there where we had to make some hard decisions whether or not to just give up and shut down entirely. We didn't think anyone would be willing to donate to us, but we didn't really have a lot of other options, so starting in 2016 we began asking for donations. We were then, and still are, completely shocked by how generous people can be. After finishing a record setting fundraiser to purchase a new server earlier this year, we discussed it and decided that we don't need ads at all anymore. As long as people keep donating towards our non-profit mission to provide free or low cost hosting, we don't need to bombard you with annoying advertisements. Thank you to all of our donors for making this possible.