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First of all, sorry for the long downtime on our main website. Over the past few years our main database has just been getting slower and slower. It was last rebuilt in 2017 so it was well overdue for an upgrade. A few days ago the main database was so slow that we decided to take it offline, and rebuild it with a modern operating system and up-to-date software. We expected the downtime to last a few hours, but then during the upgrade everything fell apart. While Cody was down, his twin brother Brody got so sad he died too. This happens sometimes with twins because they can't live without each other, which is cute but also very tragic. So then, with both a dead Cody and a dead Brody, we had no nameservers, no main database, no website, no forum, no wiki, etc etc etc. But here at HelioHost we never give up. No matter how many servers explode, or how many evil for-profit corporations try to destroy us we will never give up. It took a few days, but our main website is back online, both of our nameservers are back online, our forum is working again, and a lot of the stuff going on behind the scenes are working again too. That said, there is still plenty of stuff that isn't working yet. The main issue seems to be that during the upgrade of the nameservers a lot of DNS zones got lost, so some websites are offline. If your domain gives a DNS error when you try to visit it in a browser let us know and we can take a look. It usually only takes a few seconds to recreate the DNS for you. We're still working on getting everything functional again, but we're making progress. Thanks for everyone's patience during this crazy rebuild.

Here is the pyinfo page for both 3.9 & 3.14 https://morty2-info.heliohost.org/pyinfo/

Domain added. it can take up to 2 hours to start working.

24 hours... 😓 Well, now we know if someone else has trouble with git, I guess! Glad it's all sorted out! 🙂

Thank you so much for your help! I wanted to let you know that the repository has finally loaded. It took about 24 hours to finish, but it is no longer stuck in the queue. Since it loaded, we won't need to do the account reset. Thank you again for your support!

DNS records added.

Krydos can put these back for you.

I've changed the main domain on your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Changing_Your_Main_Domain#Custom_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache Since there is a risk of data loss when main domains are changed, I made a full account backup for you before I made the changes, in case you need any files from the old domain. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

Domain added. It can take up to 2 hours to start working.

Great! Thank you. - This backup has everything. - Stripe works in my country. I'll do some work with the files, then will request an upgrade, once finished. I'll request some paid domains too. I know you have affiliation with Name Cheap, and I got the URL for this.

Sure. That domain has been added back.

thank you for all your hard work 🙏🏻

Domain changed. It can take up to 2 hours to function.

That domain has already been added.

Your account was suspended because you exceeded your storage limit. You have 3 options to regain access to your account: You are able to regain access to your account immediately without waiting for an admin by increasing your account's storage space. This storage space upgrade is good for the life of the account, and has no monthly cost. Tell us which files you would like deleted and an admin can delete them for you to get you back under your current storage limit. If you're not sure which files are taking up all of your space an admin can provide a detailed storage space usage report for you. We can also reset your account for you which deletes all files, deletes all settings, and restores your account back to the default state with 0 MB of storage usage.

DNS recreated.

Last week we had an issue with Brody and Cody, our nameservers, and we have been very busy during the subsequent days rebuilding them and getting everything back online. Since the older brothers were getting so much attention, the youngest brother, Johnny, threw a tantrum and demanded all of our attention. We noticed Johnny was acting up a couple hours ago, and shut him down to take a closer look. It turns out the master boot record needed to be rebuilt and the partition data needed to be reconstructed as well. We have access to the hard drive now, and it seems like most of the data is still intact. This could indicate that the hard drive is going bad though, so we've already started making backups of everything. It's actually interesting timing because Johnny was already scheduled to be rebuilt in the next month or two anyways, so we've just accelerated that plan. While the backups are being created we will be building a new Johnny on newer hardware and a more reliable hard drive raid array. Once all of the backups are ready we will let you know, so you can download them. If you'd like to get your website back online immediately, the Morty and Tommy servers are still operating normally, or you could even move to a VPS as well. If you'd like to stay on Johnny we will get the new server finished and the backups restored as soon as possible, but there is no promised ETA and it may take a week or maybe even longer.

Installed. You can see the current list of installed modules for Morty's Python 3.14 at https://morty2-info.heliohost.org/pyinfo/info3.14.py

There is a new Johnny running on the IP which is why you see a login page and johnny certs, but it's still being rebuilt. All the backend stuff has to be configured. When it is finished, we'll likely send invites for users to create new accounts since we can't recover the old ones. Users who took the free Morty trial will eventually be moved back to Johnny too if they decide not to purchase Morty plans.

Please post the full, uncensored URL that's experiencing this problem so we can review the issue.

thanks much!

It's no problem at all. We just don't want to miss anyone's requests by accident! 😅

Thank your very much for the kindest advice🙏 I am sorry for replying to the thread marked as solved. Won't happen again. 🙏

Yeah, sorry about that. Had the issue with Bad Gateway, no webmail etc but Plesk worked and FTP. Thats why i thought it might be related and hooked up on the other Thread. Makes sense to open a seperate one. Next time And yeah, suddenly it started working again. So it was maybe just a hiccup. Should have waited another 10 minutes Thanks for the compliment about the car 🥰 Actually we have 2 of them. Same build. Both in the family for 17 years now

Thanks, it works. Both passwords are updated properly. Regards.

Remote access enabled. host=65.19.154.90 port=5432 user=kkaviani_admin dbname=kkaviani_poems password=<set in Plesk>

This support request is being escalated to our root admins.

This support request is being escalated to our root admins.

An invite has been sent to create a Morty account. Please click the link and follow the instructions to create a new account. Data that was successfully recovered from your Johnny account can be downloaded from https://heliohost.org/backup/ Note that backups may not be available yet for all accounts, and not all data may have been recoverable (especially databases). If there is something specific you need that you don't have a backup of, let us know exact details of what you're looking for and we can take a second look to see if it can be recovered. If you need domains added, please let us know your new username and the domains you need once you finish creating the Morty account so we can get them set back up for you.

Fixed missing DNS zone. Your site should work again shortly.

The DNS records are missing due to the maintenance, escalating...

Yes, it is.

Deleted.

The server you're on has failed, so we cannot do an automatic move for you. It would be a manual move (download backup, create new account, and set site up again) Since we are currently offering free trials of Morty accounts while Johnny is down, would you like me to send you a free Morty invite? If you choose not to pay after Johnny is restored, we'll simply move you to Johnny at that time (or if you wish, you can pay for Tommy instead of Morty at that time and we 'll move you from Morty->Tommy). If you still prefer to move to Tommy now, I'll just delete your broken account and you can sign up for Tommy normally. If your site needed Python modules, you'll need to request them again on your new server if they're not already present. You'll need to provide your own copy of any databases you had, as most backups do not contain databases (any that do will contain older versions of them). The files from your account can be downloaded from https://heliohost.org/backup/

There are currently issues on the Johnny server. For more details, please see the News post here: https://helionet.org/index/topic/67733-when-it-rains-it-pours/

DNS recreated.

This support request is being escalated to our root admins who have the DNS magic. 🙂

Sure. Your VPS has been powered back on, and I put a note on your account that you'll get a new payment set up before 2026-05-21. It was already emailed to you, but here is the payment link again that you can use as soon as you receive your new card: https://heliohost.org/vps/pay/?code=0mUdTg6zUSJFE5QM

Your account has been reset, and you'll receive an email shortly with a link to complete the process and create a new account. If you need any data from your old account, a backup of your old account may be available at https://heliohost.org/backup/ once the process is complete. Note that if your account was reset due to malware or a Terms of Service violation, a backup of your account will not be created.

The second name server was still missing the zone. Should be fixed now. Note that between monday and now, your site was in fact available for many users, it just depended on which name server their system decided to query. If it picked ns1, it worked, if it picked ns2 it did not.

Remote access enabled. host=65.19.154.90 port=5432 user=dipeshshrestha_dipeshshrestha dbname=dipeshshrestha_lrmDatabase password=<set in Plesk>

This support request is being escalated to our root admins who can set up remote access.

DNS recreated.

We don't really rename domains, we add the new one and remove the old one. I've now added ursafe.heliohost.us to your account. Please give it up to 2 hours to start working. Because of the maintenance and repairs that are ongoing, we cannot yet remove domains. Once we can remove them, either myself or another member of staff will remove the butangfindr one from your account and update this thread to let you know.

Thank You!! Working again!

thank you.

Our old nameservers broke, and we had to transfer all of the zone records to the new DNS servers. It seems like some of the zone records didn't get transferred correctly though. I flagged your post in the Staff channel, and the DNS has been recreated for you. Your website loads for me now. If you can't see it, please try clearing your browser cache. If you're a Discord user, you can keep an eye on the HelioHost #News channel for updates when maintenance is happening. If you haven't yet joined the Discord, here's the link to join if you want. For other users who may see this post: If your website is down and it says DNS_PROBE or some similar error please let us know (by making a new post in the support section at: HelioHost > Customer Service) which domain(s) of yours is having the problem, so the DNS can be recreated for you.

Thank you so much !?

Main Domain changed, it can take up to 2 hours to start working. You can download a backup of your account before the change at https://heliohost.org/backup

When asking for a domain to be added, please make sure to provide the full addon domain name you want, including the top-level domain (TLD): If you're using HelioHost's domains, specify either helioho.st or heliohost.us If you've purchased a custom domain, specify the TLD (such as .com, .net, etc.) Since your current main domain is one of the free HelioHost domains ending heliohost.us, I guessed that you meant you wanted butangfindr.heliohost.us added, and I have now added this to your account. Please note that it may take up to 2 hours for the domain change to take effect. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache If this is not the domain you wanted added, please confirm the full domain including TLD. You can find more details on how to request addon domains, and all the details that should be included in your request, in our technical documentation Wiki site on this page: https://wiki.helionet.org/Addon_Domains#How_can_I_create_an_Addon_Domain?