Leaderboard

Morty is finally ready, and we will begin moving the first beta testers over starting in a few minutes. If you're on the list of beta testers from our previous fundraiser you will receive an email when your account move starts. We will make a second announcement when Morty is available for existing users to move their Johnny or Tommy account to Morty which should be in a week or two. Then we'll make a third announcement when new users can signup for Morty accounts which will be a week or two after the second announcement. We hope that Morty will be worth the wait, and we look forward to hearing feedback on how the fastest server we've ever built is running.

Last night Tommy threw a little tantrum because Morty is getting all the attention lately. It's ok, Tommy. We still love you. First the main Tommy IP address stopped routing correctly, then when that was fixed Apache and Nginx broke, and then while we were repairing that MariaDB started having issues as well. Everything should be more or less working now, but there may be a few things you need to do to get your website back online. Known Issue #1) When we run the repair tool on Apache and Nginx it always messes up most of the SSL certificates. This should fix itself after a day or two, but you can speed the process by reissuing the certificate manually. We even have a guide to help you located at https://wiki.helionet.org/common-errors/ssl-certificate Known Issue #2) A lot of the MariaDB passwords and permissions got messed up as well. This is not something that is going to resolve itself. So if you're having trouble connecting to PHPMyAdmin or your website is giving database connection errors you'll need to follow the guide we have located at https://wiki.helionet.org/common-errors/phpmyadmin-mariadb-access-denied Let us know if you notice anything else broken, or you have trouble with either of the guides above.

If you're on the Morty plan you can now see your billing information at https://heliohost.org/dashboard/billing/ This page contains detailed billing information for your account that goes back one year. We keep track of billing charges to one-hundredth of a cent and charge a flat rate of 3.29 cents per day if you don't exceed 100 GB memory and 10k CPU in a day. If you exceed those limits, instead of suspending you, we just charge you $0.0005 per 1 GB and $0.005 per 1k CPU. With the billing page, you can see the exact memory and CPU you used each day, as well as detailed graphs showing what times of the day your website had a lot of load. The billing dashboard is very new so if you see any bugs please let us know so we can get it fixed. If you're not currently on the Morty server and want to check it out, you can move yourself over with this page https://heliohost.org/dashboard/move/ Morty will be available for new signups beginning in a few weeks.

Thanks for reporting it. It should be fixed now.

The API needed for the HelioHost Dashboard still isn't working, and it looks like all SSL certificates were disabled internally again (the repair tool does this as part of a repair, users have to remove and reinstall them to fix it). I reinstalled your cert for you, but until the server is fixed completely and bihourly is running again so Apache restarts, it's not going to take effect.

Yeah, the www record was indeed missing. It's been fixed and the cert has issued successfully.

He also asked for this as an added domain over in the email support, which I just added...

Thank you very much for your help

I am sorry for not reading the forum before posting. Password changing has solved the problem.

Is it gone now?

Thank you very much, have a nice night.

Morty is now available for all existing users to transfer their accounts to. If you have an existing account on Johnny or Tommy you can now use the dashboard page https://heliohost.org/dashboard/move/ to move yourself to our new flagship server, Morty. Morty is the fastest server we have ever built, running on the fastest processor we have ever purchased, using the fastest SSD raid array we have ever had, and the fastest memory our processor supports. Thanks to 82 amazing donors during our last fundraiser we were able to raise enough money to purchase our newest server which is home to Morty, among other things. The largest of those donors have been beta testing Morty for the last couple weeks, and a few issues that they found have been fixed. Morty is now ready to launch to the existing users. The move page in the dashboard is 100% automated, so if you decide to move to Morty you can do so without any help from an admin, and without even talking to anyone if you don't want to. That said, we would love to hear what you have to say about our new server if you decide to try it out, or if you have any feedback about the transfer process. There will eventually be two ways to pay for Morty, the monthly subscription and the prepay option. Right now only the prepay option is available, but you can get $6 of Morty balance for only $5, which could keep your website online for 6 months. There is also the option to buy $12 balance and $24 balance for discounted rates. Keep in mind if your account uses more than 100 GB memory or 10k CPU in a day we will charge you an extra $0.0005 per 1 GB memory and $0.005 per 1k CPU rather than suspending you. So if you have a lot of overages the $6 balance won't last you a full 6 months, but we will email you when the balance gets low. Morty isn't available for new users yet, so the only way to get on Morty is to move an existing Johnny or Tommy account. Morty will be available for new users in a week or two. We'll make another news post when this is option is available.

Hello, My site has been disabled because it exceeded the 24 hour limit of 100 GB memory or 10,000 CPU. I am using the site to develop a remote monitoring task. Yesterday I increased the poll rate, which I believe is the reason for the suspension. For the last week or so the site was working fine, so to resolve the issue I will revert back to the previous schema. Please unsuspend, so I can review the loads and adjust the script. Regards, Raicho

Thank you, I think it is all settled now.

Make sure this is unchecked in Domains > yourdomain.com > Hosting & DNS > Apache & nginx Settings.

We've done some admin work and have freed up your preferred domain for (4) "waken.helioho.st" and added it to your account. Please allow up to 2 hours for it to work fully. I've removed the "waken-eg.helioho.st", but since there is a risk of data loss when main domains are changed, I made a full backup for you before I removed the domain, in case you'd already added files to the "waken-eg" folder. If needed, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/tutorials/plesk/account-backups

Thanks for clarifying! I've now also added: (1) "award-radio.helioho.st" (4) "waken-eg.helioho.st" The 2 hour timeframe starts now for those. We don't currently offer paid support, all support is provided by volunteers in the community. I believe paid support is something that is being looked into eventually, but there's no specific timeframe for that, because we do not offer ETAs. If you need a hand with website importing, you can either post a topic in the forum to ask for help or visit our Discord server where there's usually someone around who'll be happy to try and help you out. 🙂

I have added: (2) "award-sci.helioho.st" (3) "award-edu.helioho.st" (6) "pg.helioho.st" For (5) "award-helioho.st", I assume you meant a dot before helioho.st and not a dash, so I've also added "award.helioho.st" Please note that it may take up to 2 hours for your new domains to fully work. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/misc/clear-your-cache Unable to add: (1) "award-radio" has not been added, because we need to know if the domain you have ends with .com or .net, etc. Please let us know and we can add it for you. (4) "waken.helioho.st" is not available, please let us know which alternatives you'd like us to check.

I had the same problem. They restrict outbound connections from the servers, so plesk (curl basically) is unable to initiate the remote connection to your ftp storage. Thus, it times out on the entering passive mode. One solution is for you to configure a specific passive port on the remote end that's already open here.Something I assume you can't do as you're not the administrator. The other solution is for @Krydos to add an exception rule for the ftpupload IP(s) on the firewall.

Hi Krydos, there is one specific security issue that I noticed. I don't feel it is safe to discuss it in forum. So is there a way I can reach you via PM. Thanks

Ok. It's done now. Thank you

Thank you. Solved.

Hi Heliohost support, I would like to update and change my main domain from zhirofund.com to app.zhirofund.com. My username is szhiro. It is ok for delete all the content without backup as I plan to rebuild everything into something else using new domain Thanks a lot!

Main Domain changed. it may take up to 2 hours to start working.

Thanks Krydos 🙏🏾😊

Thanks for your services 🙏🏾😊

Hello, I'm trying to deploy a backup of my website (an instance of Wordpress) from the old cPanel, but I'm having troubles getting it up and running. The problem I'm facing is that my domain is not redirected to my document root. Instead, the Plesk login screen is shown. As stated in the FAQ, I tried to create a directory in my home, named public_html or httpdocs. None of them seems to work. What is wrong? Do I need to ask you for a reset of my account? This is my site info: Host: johnny User: raqbul Domain: bulnesabogada.es.eu.org Best regards,

Perfect! Everything is up and working. Thank you very much for all the help wolstech. Best Regards,

I need to change my main domain, please. The current one is raqbul.helioho.st, but I need to change to bulnesabogada.es.eu.org (or add a new one). Thank you. Best Regards,

Usually, only disappointed/unsatisfied users will actively go to review without an explicit invitation . Ah human nature, it's lovely isn't it? It's not against their ToS to ask from people to review. Just that though, not "five star review and get more space", that is against their ToS 😂. I suggest send an email to users (with passing DMARC 😁) asking/inviting to objectively review Heliohost. https://support.trustpilot.com/hc/en-us/articles/13806607359762-2-Set-up-review-invitations-Free?current=1 @Krydos @wolstech

Donation for one additional GB ☺️ Transaction ID: 7XL77389AA448791D

Thank you so much, wolstech. It finally works! Anyway, I have no problem resetting my account... Do you recommend it for avoid any future problems? Best regards,

Code is cached yes. See https://wiki.helionet.org/tutorials/django/django-on-heliohost It can take up to 2 hours to take effect after you push changes. If you're using WSGI, it's possible to request WSGI control access, which will let you manually clear the cache by editing the dispatch.wsgi file (you can literally just add a space or something, the timestamp changing triggers it). https://wiki.helionet.org/tutorials/django/django-on-heliohost#wsgi-uses-server-side-caching

Is your VPS #115? It looks to be working fine as far as I can tell, but an administrator would be able to give a more specific answer. What steps have you tried so far?

Please check your PMs for information regarding your Lily account. Note that your Lily username is lilyaayush instead of the more standard practice of putting a 2 on the end (aayush02) that we normally use because Lily accounts cannot start with "aa" ("aa" and "test" are reserved by the system on Lily).

I have no idea what Uberspace is or how they do their billing. We're going to offer a subscription option where you pay $1 up front for the first month, and then are billed for any days you went over 100 GB memory at the rate of $0.0005 per 1 GB memory or if you go over the 10k CPU limit at the rate of $0.005 per 1k CPU. Then at the end of the month you pay $1.00 plus any overages for the previous month. We're also going to offer an option to signup for Morty without a monthly subscription by pre-paying some amount, and then your balance is reduced each day. When you get low on funds you get a reminder to do some more prepaid amount or switch to a subscription. We're also going to offer a 16% discount on prepaid plans versus paying monthly.

As stated in the log, SPF and DKIM will need to be setup for you by a root admin. Gmail is known to be particular with what emails get received. escalating...

Thank you Broz the testing return 10/10 (https://www.mail-tester.com/test-rwqz93ikb) Thank you for helping to setup wols 👐

It's probably a leftover from the wildcard domain (some parts of the system, especially the Plesk API and non-Plesk components of the system, treat the * as a _ ). If you manually reissue the certificate, it should stop trying to renew this in the future.

Remote access enabled. host=64.62.151.106 port=5432 user=blossom2000_admin_user dbname=blossom2000_netflixdb password=<set in Plesk>

MTA-STS has been added, wildcard has been removed. It may take 2 hours for the changes to take effect.

thank you very much.

Thank you all. 😁

Thanks, will check those out and follow others' replies if any trickle in!

Thank you, Im going to check it

Hi KazVee, it's work, thank you for the assist

I've reset your account as requested. You should receive an email shortly so you can take the next steps to recreate it. I made a backup before the reset, so if you discover you need any of your old files after all, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/tutorials/plesk/account-backups

Unsuspended. It might take a few minutes to start working again. Node is one of the few things you have to be very careful with on here because it consumes exorbitant amounts of memory very easily. Please don't run this app here again. I would suggest looking at the node tutorial on our wiki if you plan to use it. Most pre-built node applications out there are designed to be run on a VPS where you have the entire server to yourself.

Here's where to find it: Login > Plesk > Websites & Domains > [domain] > Dashboard tab > Security section> SSL/TLS Certificates button > you should then see the Let's Encrypt settings options

With all of that, the space is likely the least of your worries. You're going to get suspended for high load instead if you really need this amount of resources. A single wordpress site often gets people suspended because of how bloated it is, let alone running 2 WordPress sites and 4 other things on top. You're probably going to be best off on a VPS if you're planning to do all of that. I've unsuspended devashraf for you.