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Should be fixed. /tmp was full again...

The headers were in English because I changed them for you. I already fixed the CGI bin folder for you as well as the permissions. They should not all be turned on, and the server will refuse to run the script for security reasons if you do set them that way. Either way, glad to see everything is working now.

It doesn't work for numerous reasons: First, you apparently deleted and recreated your cgi-bin folder, which breaks the ability to run CGI on the account. Second, you had the permissions on test.py set to 777 when they need to be 750. Third, you translated the header values. Headers and server commands must be in English because these are machine-read values defined as part of international standards. print("Tipo di contenuto: testo/html\n\n") I've fixed all the issues for you and the script is now working.

1Thank you! I appreciate it

Have you tried these instructions? https://wiki.helionet.org/Google_Site_Verification

Domains added. it can take up to 2 hours for them to start working.

No problem. Let us know if you need help with anything else.

You've always had access to all the directories on your VPS. In the very first email we send you it has this line Login to SSH, run the command "sudo su" type your password, and you are root and you can access any directory or delete the entire VPS if you want. Please note: You get 1 free rebuild per month, so if you break your VPS we will rebuild it once each month for free, but rebuilds in excess of 1 per month cost $1 each.

Domain changed. It can take up to 2 hours to function. You can enable remote access in Plesk for MariaDB (it's in the properties of the database user at the bottom) if you want to use it from another server. The hostname you need to use for remote MySQL is tommy.heliohost.org, not your domain name.

Installed. You can see the current list of installed modules and their versions for Morty's Python 3.12 at https://krydos3.heliohost.org/pyinfo/info3.12.py

Krydos can do this for you.

Domain added. It can take up to 2 hours to work.

Installed. You can see the current list of installed modules and their versions for Morty's Python 3.12 at https://krydos3.heliohost.org/pyinfo/info3.12.py

Looks like Wolstech added those domains for you. Let us know if you need help with anything else.

I've never used phpMyAdmin on Hestia before, but I would assume you can login using your database username and database password.

Does this work?

Your pending suspension has been cancelled. Accounts associated with the Philippines tend to get flagged all the time due to the small number of available IPs and the prevalence of students (at least one larger university there uses our services for coursework). School networks, public wifi, and even VPNs are a common cause of this, and these days I'd almost go as far as to say 80%+ of these detections are false due to shared networks.

Glad to see you got it working. As above, please be mindful of the 50/day limit with that forwarder. If the forwarder ends up getting too much email, it can easily get your email service disabled. If that happens, just let us know and we can turn it back on. The best solution for "forwarding" email without actually forwarding it is to turn off forwarding in Plesk and instead set up Gmail as a client to check the mailbox (in Gmail, go to settings->Accounts and Import->Check mail from other accounts, and add the Plesk mailbox). It achieves the same result without you needing to worry about the forwarder exceeding the sending limit.

solved!! Thank you again!! 🙏

Go into that mailbox’s settings in Plesk, then the forwarding tab, then UNcheck the option “don’t deliver copies to the Plesk mailbox”. Once that’s turned off, you should get a copy in the Plesk mailbox and also a copy forwarded to gmail.

I just reviewed your DNS and Plesk settings. Your mailboxes are set up correctly and Roundcube works on the email subdomain. For DNS, I don't see the TXT records for SPF and DKIM, but it's possible I can't see them due to Cloudflare. Those would only affect sending email anyway, not receiving it. Silly question, but with the delivery issue, are you talking about the Plesk mailbox that's forwarded to gmail? Gmail will not accept forwarded mail that originally came from itself, so if you send a message from Gmail to a Plesk mailbox that has been forwarded back to gmail, the message will simply disappear. This is a limitation imposed by Google. Also, for forwarded mailboxes, messages aren't kept in Plesk (and so won't show in Roundcube) unless you clear the "Don't deliver copies to the plesk mailbox" option... Finally, keep in mind that forwarded emails count towards your 50/day limit, so getting a sudden wave of unwanted incoming mail could result in your email service being removed.

That's actually a little outdated now. These have changed: SSL is now automatic, no need to request it, but it can take up top 24 hours for the certificate to issue. SMTP host if you need mail is just tommy.heliohost.org since Tommy was updated. Server now supports .NET 8 and .NET 9 in addition to the versions you listed. Please check your PMs for information regarding your Lily account.

Just a heads-up: It lacks any semblance of a user interface at the moment, but it happily hosts websites with decent uptime. Be aware that if your site has been idle for a while (no traffic), the first page view might take a minute for the page to load. SSL is not provided by default but can be added upon request once the DNS finishes setting up if you want it. Lily only supports FTP, you cannot log at heliohost.org/login/ using this information as there is no control panel to log into. A 403 error is normal if you have no index page uploaded. If you need an additional domain added, please let me know and I can add it. Please keep in mind that the domain cannot already be attached to your account or the add will fail. Disk space limit is 1000MB (independent of your Plesk account) If you want your files in a folder other than the domain root (public_html), you will likely need to have a folder registered as an IIS Application in order for ASP.NET applications to run. If you need this, please let @wolstech know the folder name and he can register it for you. If you have questions about getting your app running, I can also help you with that. To upload files, Lily is accessible via FTP: Host: lily.heliohost.org Port: 21 (Plain FTP and FTP over Explicit TLS are supported) Many common IIS settings such as URL rewriting can be configured by creating/editing a web.config file in your application's folder. MySQL is available locally on Lily for databases. PhpMyAdmin is here: https://lily.heliohost.org:2083/phpmyadmin/ Username and password are the same as for FTP. SQL Server Express is available by request. If your software needs to send email, you can configure your software to use Tommy as the mail server: Type SMTP, host tommy2.heliohost.org, port 25, no authentication. Lily users can send mail using Tommy even if their Plesk account is on another server. For coding, ASP.NET (.NET 4.8, Classic ASP, .Net Core 3.1, .NET 5.0, .NET 6.0) and PHP 5.6 are supported. PHP 7.x and 8.x are available by request. Let me know if you have any questions.

You need to select my-domain.com when you first go into Plesk before creating them. They are considered two separate websites. If you go into the settings for email.my-domain.com then create them, the addresses will end up under the email subdomain.

Cheers, Kaz! 😊

This is something Wolstech can set up for you. I've escalated this thread for their attention. 🙂

Added. You'll need to create an A record for it pointed to the IP address is shown in Plesk in order for it to work. It can take up to 2 hours to function. For SMTP and IMAP, use tommy.heliohost.org.

I believe you can install it from Softaculous, and you can always install it by uploading it if not. Do you want me to create a subdomain on your account? The "webmail" subdomain is reserved by the system, but "mail" should be available if you want it.

That's correct. What error do you get when you try to send email to your domain?

Added. It should start working in about 2 hours.

Your account has been reset. You'll receive an email shortly with a link to create a new account.

The domain programasherrera.helioho.st has been added to your account. It can take up to 2 hours to start working.

Domains added. it can take up to 2 hours for them to start working.

Thank you for doing very quickly admin. Thanks.

Domain added, it'll take effect in about twenty minutes. You'll need to create an A/AAAA record to Morty's IP or switch to HelioHost's nameservers if you haven't already.

Credit added. Thank you for the top up.

This support request is being escalated to our root admins.

I'm not sure why you need all of these installed. Most people just use one type of database at a time. Nonetheless, they have been installed.

The /tmp folder on Morty was full which caused the login issue. it should be working now.

Well that's weird. I do see two successful password resets for you. What happens if you try to log into Morty directly at https://morty.heliohost.org/ ? Should be talesaz and whatever password you last set. Also, keep in mind that Plesk does not support passwords containing spaces or non-English characters.

SSH is not permitted for security reasons. There are ways to run a telegram bot without SSH though. The method used for starting and stopping a Discord bot can be easily adapted for example: https://wiki.helionet.org/Discord_Bot#Starting_and_Stopping_Your_Bot

Apologise for my question i should check before i ask , looks like the packages are already there fastapi 0.115.12 uvicorn 0.34.2 Installed Modules (Site Packages) https://krydos1.heliohost.org/pyinfo/info3.12.py

You can start by answering simple questions that users ask, such as how to add a domain or why is my website showing 504 errors for example. Most of these answers are found on the wiki. Eventually if you continue to be helpful you can get promoted to helper and even a Moderator, that's how all of us started out.

Thanks! It's all working perfectly, now!

Domains added. They can take up to 2 hours to function. Also, I noticed you're using Cloudflare. If you haven't already done so, be sure to update your A and AAAA records, as the IP addresses changed when the account moved to Morty.

I've checked with the rest of the staff and because we're switching the main domain to be an addon domain, it's best to do a full account reset so the domain switching doesn't break anything on your account. I've now reset your account, and you should receive an email shortly so you can take the next steps to recreate it. Please make sure to enter the domain you want as your new main domain. Once the account has been recreated, let us know and we can then add the other addon domains and the subdomains you wanted. I made a backup before the reset, so if you discover you need any of your old files, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

Removing the current main domain would delete all the content in it. We could re-add it as an addon domain, but you'd need to re-upload your content. I'd recommend you make an account backup, and download it to your local computer first: https://wiki.helionet.org/Account_Backups#Making_Your_Own_Manual_Account_Backup Then we can make the domain changes for you, and you can then rebuild the new domain with the backed up files. Please let us know once you've made the backup and downloaded it.

You didn't say anything "wrong" like rude or anything so please don't worry about that, and your English is great! 🙂 I can't speak for others but this part of your request wasn't clear to me so I skipped it for someone else who might understand it better: "Old playersdb.brunomanoelfb.helioho.st will become the main page (playersdb.app), so, please, delete playersdb subdomain". Do you mean you want to make playersdb.app the new main domain?

Oh, I see what happened after reading the console closer. It looks like some tests failed so it aborted. Does DBD::mysql work now?

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