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Glad to see its working for you now Please let us know if you need anything else.

It now works properly. Thank youuu @wolstech!!

Fixed. So this is a weird one. Composer broke because the composer.json that was loaded in Plesk was deleted (which is why the app folder was set to something in .trash). My guess is git moved the old versions to the trash when it updated them, breaking Composer. I had to manually run a command as root to re-register httpdocs as the app folder for your composer, then switch it back for you in the UI. The old broken folders are still going to show as options as there is actually no way to remove them from the system short of manually editing composer's database. It now shows 2 up to date dependencies and 1 not installed. If this is being caused by git deleting the composer.json, the unorthodox solution of committing the vendor folder to the git may very well be the best solution...

WSGI control access has been enabled on the domain casamarcial.com.br. To restart your Flask app and load new code changes in simply edit /home/talesaz.heliohost.us/casamarcial.com.br/michi/flask.wsgi. Adding a blank line, removing a blank line, adding a space, or removing a space are examples of editing the file. As long as the last modified timestamp changes it will clear the server cache. Let us know if you run into any issues.

This support request is being escalated to our root admins.

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Thanks

Thank you

Domain's all set up. Thanks for the support!

Domain added, it'll take effect in about 95 minutes. You'll need to create an A/AAAA record to Morty's IP if you're not using HelioHost's nameservers.

Got a response already...the backup system is still down due to the recent outage. We're waiting on our provider to turn a storage appliance on for us...so yeah, just try again later/tomorrow.

Backups are usually available instantly once you request them. The outage may have caused something to happen that's preventing the download though. I've asked about it in a staff channel and am waiting to find out more about why this would happen...

Hurricane Elect had an outage. It could take maybe 30 minutes to an hour to get everything squared away.

Glad to hear. I've also gone ahead and set up DKIM, SPF, and DMARC for you for the domain techhouseservices.com so providers like Gmail will actually accept your email. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

DKIM, SPF, and DMARC have been set up for the domain eliazar.heliohost.us. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

The domain techhouseservices.com is not hosted here. You need to change DNS at your domain registrar if you want to host that domain with us. You need the NS records to point to ns1.heliohost.org and ns2.heliohost.org if you want us to manage DNS and email for you. They're currently pointed to Hostinger's DNS: https://bybyron.net/php/tools/dns_records.php?domain=techhouseservices.com&rec=NS

What domain are you having this issue with? we can't get far with helping you with this issue without knowing what domain you are referring to.

Installed. You can see the current list of installed modules and their versions for Morty's Python 3.12 at https://krydos3.heliohost.org/pyinfo/info3.12.py

This support request is being escalated to our root admins who can set this up for you.

Indeed, after a little wait, everything is now in order. Thank you!

Domain added. it can take up to 2 hours to start working.

MoneyBroz tried to do a backup for you last night, and was having trouble with it so I told him to give up and I'd take a look at it today. I took a look at it myself just now, and I'm unable to access the filesystem either. It looks like it locked up too many times, and was forcibly rebooted too many times and it destroyed the filesystem. I went ahead and started the rebuild for you. You'll get an email in a few minutes when it's done.

Welcome to HelioHost! 🐰 I've added those subdomains to your account for you. Please note that it may take up to 2 hours for the domain changes to take effect, and they will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours they don't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Deleted. Thank you for using HelioHost.

Domains must have a suffix or TLD on them. Do you want these to be montiforever.helioho.st and svariongames.helioho.st?

You won't be able to choose any other OS than what is listed and you cannot use your own isos. if you would like to request an OS we can probably upload it and have it added to the available OSes. Don't know the answer to the 2nd question, Krydos or wolstech can offer a better answer on that than i can.

1. Yes, in fact you can have a VPS and a tommy account simultaneously. 2. Debian isn't a common OS that users order for a VPS so we don't really add a new release unless necessary (such as an OS going EOL). Ubuntu is recommend because it's more user friendly and easier to use than Debian, also with Ubuntu it will install itself unlike Debian which requires a manual build which can take a while depending on what time you order the VPS. AlmaLinux is the only other self install OS 3. Yes you can change the OS at anytime. 4. Yes as long as you are not sending spam or anything. 5. Yes, you will be able to upgrade by clicking the upgrade button of your VPS account on the heliohost.org page. 6. The VPS would try to renew on the due date. if it fails, we'll let it retry for 5 days then on the 6th day, we'll email you and ask if you would like to setup a new subscription. if the email is ignored, then the VPS will be shut down and we'll hold onto the data for 36 days in case you would like to come back. if you ever need more time to make a payment, we would be more than welcome to give you an extension until you are able to do so.

Backups deleted. I also disabled the scheduled job so it doesn't just immediately fill up again tonight when it runs. The account might take up to 2 hours to start working again.

Your new payment has been linked to your VPS and it has been powered back on. If you're having issues making a payment just tell us that and we can keep your VPS powered on for some extra time. If you ignore our emails and don't say anything to us we assume you've abandoned your VPS and just power it off to save server resources for paying customers.

Please have a look at the ETA guidelines for support requests in our Wiki: https://wiki.helionet.org/ETA

Once again, we don't know which account is yours, so I can't be sure. However, if you're based in Iran (or any of the other countries the US prohibits doing business with), then yes. Here's a link to our terms of service if you'd like to read it for yourself: https://wiki.helionet.org/hosting/terms.

You can do this yourself, refer to this wiki article for details: https://wiki.helionet.org/MariaDB#User_Section

Thanks for your quick response!

https://wiki.helionet.org/Cloudflare_DNS_Records

Dear Heliohost crew, I needed VPS closer geographically, that is, in Europe, and currently don't need a service in USA. Thank you for being my first provider, thanks to you I was able to host stuff for myself and friends. Until next time

Krydos can verify the payment and do this for you.