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Thanks for the help guys and sorry for being so dumb ×_×

Hi KazVee, Thank you for your response. Yes, I see it now in Plesk. I'm proud to be a part of this journey. Thanks for the fabulous support as usual and have a great day ahead. Cheerz 🙂

I don't mind giving the extra $1. This is a great service and I'm happy to support it that extra bit!

This is a duplicate request, responses will be provided in the other thread here: https://helionet.org/index/topic/63736-recovery-of-my-account/

I think it's my antivirus. I even cleared my cache just to be sure. Thanks

I just googled really quick and it seems IONOS have a pretty good help section. They offer steps on changing Nameservers here: https://www.ionos.ca/help/domains/using-your-own-name-servers/add-change-or-delete-an-ns-record-for-a-subdomain/ And the steps for configuring A/AAAA records are here: https://www.ionos.ca/help/domains/configuring-your-ip-address/changing-a-domains-ipv4/ipv6-address-a/aaaa-record/ Those links may be a better place for you to check first, since they'll give you the navigation steps specific to the IONOS dashboard. Hope this helps but please let us know if you get stuck on anything.

Hello! We have some guides here for Namecheap registrar and Cloudflare, for those who need to manage external DNS: https://wiki.helionet.org/External_DNS_Hosting I've never used IONOS, but the above guidance should give you an idea of what the IONOS dashboard would need you to enter, I think it should look similar enough across different providers. If not, here's a plain-text explanation of what to do, in case it's easier to match up with whatever fields you see in your IONOS account: To configure your DNS, you can either: 1) Set NS records pointed to the HelioHost nameservers: `ns1.heliohost.org` and `ns2.heliohost.org`, or 2) Manually create DNS records: a) Add an A record (IPv4) pointing to your server's IPv4 address b) Add an AAAA record (IPv6) pointing to your server's IPv6 address To find the correct IPs, please go to: Login > Plesk > Websites & Domains > [domain name] > and check at the bottom of the page. If after a full 2 hours your new domain doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

The way I've done this in the past is to install Thunderbird on a computer, then sign into both email accounts with IMAP. Then you can copy messages from one account to the other, but it can take a long time. One possible advantage is that you can do just one folder, then check your memory and CPU usage to make sure you don't go over limit for the month before transferring another folder.

A huge thank you goes out to the 66 generous donors who have helped us complete our latest fundraiser in record time. Based on previous fundraisers we expected it to take about 6 months to raise the $2500 to buy a new server, but we have already reached our goal in exactly 1 month. If you're a donor and haven't received your thank you gifts yet, please let us know so we can get that set up for you. Now that we have raised the funds that we asked for, we will use the money to buy a new server with 192 GB memory, 40 CPU cores, and 10.5 TB of hard drive space named Stevie. Since we're a small non-profit run by volunteers it will take at least a few months to get everything set up, but we'll make an announcement when we're ready for the Java beta testers to start helping out testing the new server. We're also really excited to be able to increase the amount of free hosting space that we have. Johnny continues to fill in less than a second at both noon and midnight most days even though we've increased the number of available free accounts granted each day by quite a bit. This fundraiser should be able to nearly double the amount of free hosting space that we have. We'll make more announcements as the hardware gets installed, and the new server gets set up. Keep an eye out for the latest HelioHost news.

Domain has been updated, it may take up to two hours to start working.

If someone "seriously messed up" enough to send an extra 730 emails I would think that it would be beneficial for some of those extra emails to be blocked from being sent in the first place, but sure. Your limit has been increased to 1000 per day. This limit will follow you to Morty when you're ready. You can move yourself with https://heliohost.org/dashboard/move/

Thank you for your donation! 🙂 You should have an email in your inbox confirming the donation and the storage space increase, and you should also see the additional storage in Plesk (if you login and go to Account, you will see it in the Plan Name and Disk Space sections).

Yes! Thank you very much. And sorry for taking a bit of time, I was on a vacation AFK. It works now, thanks again

Hi KazVee, thanks for your help 🙂

Thanks for your swift and excellent support in adding my subdomain. Your prompt assistance made the process incredibly smooth, and I truly appreciate your dedication to providing great service. It's great to know that I can rely on such efficient and helpful admin. Best regards, Wan

Hi, Unfortunately@wolstech will have to create the account for you manually on Lily as there is no automatic way to do so at the moment. Just a few things to note: 1) There is no panel software on Lily so you will have to use your main account for your website, emails, etc. 2) You will have to upload your published software via FTP 3) Create a file named stopapp.txt and wait 10 minutes for your application to shut down gracefully before uploading new versions. 4) Delete stopapp.txt and create a file called startapp.txt, and wait 10 minutes for your application to restart. Sample web.config: <?xml version="1.0" encoding="utf-8"?> <configuration> <location path="." inheritInChildApplications="false"> <system.webServer> <handlers> <add name="aspNetCore" path="*" verb="*" modules="AspNetCoreModuleV2" resourceType="Unspecified" /> </handlers> <aspNetCore processPath="dotnet" arguments=".\<your-app-here.dll>" stdoutLogEnabled="false" stdoutLogFile=".\logs\stdout" hostingModel="inprocess" /> </system.webServer> </location> </configuration>

thank you very much, everything seems to be working perfectly now, if anything i will get back to you

Thank you!

Since you just registered your domain recently most mail services are going to be wary of it. Give it a few weeks and see if it gets better.

solved and finally donated ,I am excited to experience helio host services ..🥰

Can you login now?

You've given us all the info we needed to add a domain for you. 🙂 I've added it now, but please note that it may take up to 2 hours for your new domain to fully work. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Unsuspended. The IP you posted from is not blocked. Is there a specific IP you want us to check?

KazVee, I can see it in the domains list! Thank you so much! Much appreciated

I've added that domain to your account for you. Please note that it may take up to 2 hours for your new domain to fully work. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache In the meantime, please make sure you configure DNS for the new domain. You can either: 1) Set NS records pointed to the HelioHost nameservers: `ns1.heliohost.org` and `ns2.heliohost.org`, or 2) Manually create DNS records: a) Add an A record (IPv4) pointing to your server's IPv4 address b) Add an AAAA record (IPv6) pointing to your server's IPv6 address To find the correct IPs, please go to: Login > Plesk > Websites & Domains > [domain name] > and check at the bottom of the page.

I've added that domain to your account for you. Please note that it may take up to 2 hours for your new domain to fully work. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache In the meantime, please make sure you configure DNS for the new domain. You can either: 1) Set NS records pointed to the HelioHost nameservers: `ns1.heliohost.org` and `ns2.heliohost.org`, or 2) Manually create DNS records: a) Add an A record (IPv4) pointing to your server's IPv4 address b) Add an AAAA record (IPv6) pointing to your server's IPv6 address To find the correct IPs, please go to: Login > Plesk > Websites & Domains > [domain name] > and check at the bottom of the page.

I've removed that domain and its subdomains from your account. Please note there is a risk of data loss when domains and subdomains are removed, since the folders for them inside Plesk will be deleted. I made a full account backup for you before I removed them, in case you need any of the old files. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

After unchecking 'redirect' under Host and DNS, it works like magic.. Thanks @Krydos @KazVee

Thank you so much!

Ahh I see! I've seen the bad gateway errors occasionally before, and they often sort themselves out pretty quick, which is why I gave it time rather than reported it. But I thought I'd make a note just in case it had anything to do with it. Good to know it's nothing to worry about though! I had no idea you could find the IP address for your site there! Thank you very much for the directions!! I found it, and gave it a try, and it worked and let me add to my site! Thank you again for the help!! Haha yes, I've definitely done my share of Googling! It can be frustrating though when you can't find the results you need. I've had a few issues in the past that Google was absolutely no help with, and I've had to seek out people and forums for help instead. I'm really glad people are willing to take the time to help others out. When I get severely stuck, sometimes I don't know what I'd do without other people!! xD

That worked. Thank you!

Today, this is no longer working for me either. 😕 Not sure why it keeps changing!! I'm having the same issue in my main post, no matter which host name I try. Both will just sit there until it times out. Now getting, Status: Resolving address of tommy.heliohost.org Status: Connecting to [2001:470:1:1ee::1002]:21... Error: Connection timed out Error: Could not connect to server I did notice about 30-60 minutes or so ago, my site was saying something about a Bad Gateway and wouldn't load. It seems to have fixed since then, but...I don't know if there could be any connection to the issues. --- And thank you very much for the kind words (and explanations!) KazVee! I feel like I only accomplished it with a lot of help from my sister and friends. My friend is in fact the one who coded how a bulk of the site works, so I definitely can't take too much credit here. xD I did learn growing up that if I needed help, particularly with something electronic related, that the more details given the better. So I do try to keep that in mind when I need help! I also know it's very useless to come around being all, "It's broken, help." xD Not much anyone can do with that! I have high functioning autism, so I do have learning disabilities and really struggle to understand some things, but I learn best through repetition so whenever things go wrong, I do try to work with what I know might help, before reaching out. And when someone helps me, I feel like I mentally add that to things to remember for the future. So while I'm not good at just absorbing information and maintaining it, trial and error helps me build up resources for next time, you could say. xD

Thank you so much!

tuliskesan.my.id and berkunjung.web.id has been removed and reblog.my.id has been added to your account. it may take up to 2 hours for the new domain to start working.

Which domain would you like to remove? there are 2 addon domains on your account.

Domain added. it may take up to 2 hours to start working.

I've changed the main domain on your account for you. Please note that it may take up to 2 hours for your new domain to fully work. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache Please note there is a risk of data loss when main domains are changed, so I made a full backup for you before I made the changes, in case you need any files from the old domain. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

Could you delete hot-link-in.bio from the account pot? The joke's played out and while I was crazy enough to register a domain while it was cheap, I'm not crazy enough to renew it it full price.

But you DO have your own site, and you're doing great! No one is born knowing anything about how to do any of this. 😄 The fact that you've pushed yourself to do something you don't 100% have all the knowledge on yet is worth celebrating, because not everyone would even have the courage to try. An IPv4 address is the type you probably think of when someone mentions an IP address, they look like 192.168.1.1. Every IP address has to be unique, so we can only have about 4.3 billion of them before running out of numbers. It feels like 4.3 billion should be enough, but when you consider that every smartphone, computer, internet router, smart TV, etc. has its own IP address, eventually we'll run out of them. IPv6 addresses look like 2001:0db8:85a3::8a2e:0370:7334 and we can have trillions of them so it's very unlikely we'll ever run out. They're also better than IPv4 in other ways, but they're not used everywhere yet, which is why we can use both to connect to the Tommy server, for example. There's a lot more information on the different kinds of IPs that become important if you get more into computer networking and security. Personally I enjoyed learning the extra details, but I think if you can tell the difference between an IPv4 and an IPv6 just by looking at the different ways the numbers are written, you're probably further ahead than most people on the internet. Your support request post is also a perfect example of the right way to ask for help. You gave us all the details about what you tried and the error messages you got, AND you checked the server status page before posting?! Most people don't know how to do all that! You're probably a lot more technically skilled than you might give yourself credit for, so keep doing what you're doing! 🙂

Interesting how I've been using my domain name this whole time and it's been working fine...and I don't even know what an IPv6/IPv4 address even is. :X I struggle to follow a lot of this and just -barely- have enough knowledge to even have a site to begin with. xD

Thanks KazVee

Thanks Krydos

I've removed kalydna-invest from your account. Please note there is a risk of data loss when domains are removed, since the folder for the domain inside Plesk will be deleted. I made a full account backup for you before I removed the domain, in case you need any of the old files. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups I've also added the overthinkers domain, please note that it may take up to 2 hours for your new domain to fully work. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache In the meantime, please make sure you configure DNS for the new domain. You can either: 1) Set NS records pointed to the HelioHost nameservers: `ns1.heliohost.org` and `ns2.heliohost.org`, or 2) Manually create DNS records: a) Add an A record (IPv4) pointing to your server's IPv4 address b) Add an AAAA record (IPv6) pointing to your server's IPv6 address To find the correct IPs, please go to: Login > Plesk > Websites & Domains > [domain name] > and check at the bottom of the page.

Thank you so much.

Thank you very much. It looks like all is ok now.

Please add app.hhfn.org.bd and remove wordpress.hhfn.org.bd Username: hhfn Thanks in advance.

Specifically, you need to remove the below MX record to fix this issue. Johnny has to be the only MX on the domain. _dc-mx.d30c4fbcdaba.orcagroup.top

Same thing as the last time you asked this The main domain orcagroup.top isn't hosted by us and the mail isn't hosted by us either so it gets disabled, and when a main domain gets disabled it takes all the subdomains offline too regardless of whether they are hosted by us or hosting mail with us. The last time you asked about this I removed the main domain and just added the subdomain that is actually hosting mail with us so it wouldn't get disabled. Since you re-added the main domain which isn't hosted by us they all get disabled again.

Hello! I just installed Nextcloud (using Softaculous) on my test account and I can replicate the issue of not being able to login. I've flagged it in our staff channel, along with the error logs I'm seeing. Here is a link explaining how to view error logs on your account, I figured I'd share it since it's just good to know how to do anyway: https://wiki.helionet.org/View_Error_Logs If you do have a look at your logs, if you see anything different than the errors I get below, please let us know. But for right now I think it's safe to say it's not an issue isolated to your account, so we'll look into it and post more updates when we can.

here's a new one that i made about a month ago: https://realvanyek.eu.org/files/img/second_prototype.png https://realvanyek.eu.org/files/img/helio_thumb-1.png