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HelioHost is doubling our daily memory limit from 100 GB to 200 GB on Johnny and Tommy accounts. Morty accounts will also be able to use up to 200 GB of memory in a day before overage charges begin to get added to the bill. We've had the 100 GB memory limit for a while now, but we think it is time to raise the limit. Most languages are fairly memory efficient, but since we offer Node.js hosting it's nearly impossible to do anything with it, while also staying under the memory limit, because it's so bloated. Ever since we started offering Node.js hosting in 2019 it has basically been a death sentence for any account that tries to use it since it consumes so much memory, and some accounts get suspended after only an hour or two. We are also one of the few free hosting providers that allow long running processes like Discord bots, Telegram bots, and web sockets that can also use a lot of memory too. If you follow our Discord bot guide you end up with an extremely simple Python bot that uses about 50 GB of memory per day, but as soon as you add more features it can easily exceed the old 100 GB per day limit. It's well documented how much we hate Wordpress around here, but we can't deny that it is extremely popular software that a lot of people use. Even with zero plugins you can't get more than about 4k page hits per day before you exceed the old 100 GB limit. Most free hosting providers intentionally set obnoxiously low limits on things like this to force people to upgrade to their paid hosting, but we want our free hosting Johnny plan and donor hosting Tommy plan to be useable, not just schemes to force people to upgrade. Likewise Morty accounts can now use up to 200 GB of memory included in the base $1 per month, before the overage charges of $0.0005 per 1 GB memory begin to accumulate. Let us know if you have any questions.

Dear Heliohost Team, Today I made a small donation to help you with this fantastic work. My account user name: sapatpirescoxe Paypal transaction ID: 00821791WF217374E Many Thanks MR

thank you very much for your help

Thanks for taking the time to complete this.

Please check your PMs for information regarding your Lily account.

I've removed your domain name now, please let me know if I missed any. Unfortunately, users' post editing ability had to be restricted because 2 users who decided to break our Terms of Service tried to blank out their posts to hide the evidence of their rule-breaking. 🙄 Admins can still edit posts, so in your case if you want your domain name removed after a request has completed, just let us know and we're happy to help you!

Thank you, I will wait.

I've escalated this thread so Wolstech can set you up on Lily when he has time. Once the account setup is complete, he'll reply in here with more details on how to access it.

hi krydos and kazvee, 10/10 https://www.mail-tester.com/test-gq00bxp27 thank you very much! if i'm not wrong, i used to config gmail to get them through imap. or is there an another way? thx

I've moved the new email questions into a new thread to make it easier for helpers to follow instead of continuing the discussion under the [Solved] thread about adding your domain. The default email quota is 50 per day and 10 per hour. If you need more emails, you'll need to answer the following questions so the root admins can understand what you're sending, who you're sending it to, whether you sell your user's data, and how you'll handle unsubscribing and complaints. If HelioHost receives an abuse report for your account's emails, you'll be suspended for spam. 1) How many emails you plan to send per day? 2) Where you get the email addresses from? 3) How can recipients of your emails unsubscribe? 4) Do you have an unsubscribe@yourdomain.com address set up? 5) Do you have an abuse@yourdomain.com address set up? 6) Does each email have a link to unsubscribe? 7) Do you share or sell email addresses that you get? 8) Post an example of the messages being sent. Please note that providing these details does not guarantee approval from the root admins to increase the email limit, but it gives them all the details they need to consider doing so. We usually recommend not sending a test email with just the words "test" inside but mail-tester seemed fine with that and gave you a green checkmark for that part anyway. 😄 I've never seen that before, so just be aware that usually to get a good score in that section, you should use something that looks like a normal email. I'm not sure of a workaround to not need to check your HelioHost webmail, but I'm escalating this thread so the root admins can set up the email DNS for you and they can probably advise you better on this question, too.

Your records are correct, there is an Archived account on Johnny, but it doesn't have any domains in common with your active account on Tommy. As long as you don't login to the old Johnny account, you shouldn't fall foul of the Multiple Account Detection system. We could even look into deleting the old Johnny one if you want, just let us know if you want more details on how we could get that done for you. For the Tommy account you're having domain issues with, what problems are you having exactly? Without more details, I'd probably first suggest that you check that your domain and all subdomains either have their NS records pointed to the HelioHost nameservers: `ns1.heliohost.org` and `ns2.heliohost.org`, or that you've created A/AAAA records and pointed them to our IPv4/IPv6 address. (To find the correct IPs, please go to: Login > Plesk > Websites & Domains > [domain name] > and check at the bottom of the page.) If you've already checked all that, please give us more info about what issues you're having and we'll be happy to try to help troubleshoot further. Edited to add: Wolstech obviously types faster than I do! 😄

The reason your domain doesn't work on your Tommy account is because the IP addresses in your external DNS are incorrect. The correct ones are shown in Plesk. To fix the issue, you need to correct DNS entries on your external DNS server, ensure the domains are enabled in Plesk, then wait 2 hours. The account michaelpyl is archived. It neither violates the TOS nor has any impact on your Tommy account. As long as you don't restore it, you're fine. If you do want to restore the Johnny account at some point, you'll need to delete your Tommy account first to avoid violating the TOS.

I've edited all posts in this thread so your domain names are no longer shared, but please let me know if I accidentally missed anything. Thanks for letting us keep the other guidance, which will still be helpful for other users! 🙂

Remote access enabled. host=64.62.151.106 port=5432 user=funslemmens_vijfblad dbname=funslemmens_boris password=<set in Plesk>

I've added those subdomains to your account for you. Please note that it may take up to 2 hours for the changes to take effect. If after a full 2 hours your new subdomains don't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Changing your main domain won't create any problem, but there is more involved with changing a main domain than there is just adding or removing addon domains. It's not a problem if you know what to expect. Right now, your main domain is a helioho.st domain, and your custom domain is the addon. You can keep that if it works for you. Later on, if you want to change your main domain to your custom domain, what would happen is: - We would need to delete your custom domain from being an addon domain, which would delete the folder inside Plesk for it, and all its files. If you have a backup made, this isn't really a problem, but you would need to re-upload the files after the changes are made. - We would make your custom domain the new main domain, which would delete all the existing files inside httpdocs that belong to the free helioho.st domain you have now. This isn't really a problem either if you made a backup of the files you had. If you even wanted the helioho.st domain put back on to your account as an addon domain, we could do that (but you would need to re-upload all files). The only difference I've noticed between my main domain and my addon domains is that the main domain files go into httpdocs, and my custom domain files don't. They go into a folder that has the same name as my custom domain. I actually prefer it this way so I don't accidentally upload things to the wrong place (since I use my main domain mostly for testing), but you may prefer it the other way around. I hope the above was helpful but please let us know if you have any questions.

Yes. If you have any additional domains/subdomains you want added, just create a thread, list the domains you want, and we can add those for you. You can have a limit of up to ten domains associated with your account. You can request any available .helioho.st or .heliohost.us domain. You will need at least one domain, but if you want to change your main domain from [ Redacted by KazVee as per user's request ].helioho.st to something else, we can do that too.

The free domains we offer end in: "helioho.st" and "heliohost.us". As for adding the domain, that's been done now for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, you can either: 1) Set NS records pointed to the HelioHost nameservers: `ns1.heliohost.org` and `ns2.heliohost.org`, or 2) Manually create DNS records: a) Add an A record (IPv4) pointing to your server's IPv4 address b) Add an AAAA record (IPv6) pointing to your server's IPv6 address To find the correct IPs, please go to: Login > Plesk > Websites & Domains > [domain name] > and check at the bottom of the page. If after a full 2 hours your new domain doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

WSGI control access has been enabled on the domain alfrededison.helioho.st. To restart your Flask app and load new code changes in simply edit /home/alfrededison.helioho.st/httpdocs/vn30/flask.wsgi. Adding a blank line, removing a blank line, adding a space, or removing a space are examples of editing the file. As long as the last modified timestamp changes it will clear the server cache. Let us know if you run into any issues.

I will use HelioHost's nameservers , thanks for the reminder.

Sounds good! 🙂 I'll mark this as [Solved] then, but please feel free to create a new support request thread if you need help with anything else.

Thank you! I didn't report it because I don't use my account like I did years ago, but just to try out stuff from time to time, and for that Johnny is more than fine. If I will need to move on to Tommy in the future, I'll make a new donation. Thanks for all!

If you still have the Transaction ID (which should be in the donation email) that you made for the Tommy account, please share it, so we can investigate that a bit more. I've also mentioned the situation in the Staff channel since you've been a user on HelioHost for a long time now, and I think whatever server change would have been done happened years back, before I joined here, so one of the longer-tenured staff members would maybe remember more about that to look into it further. In the meantime, I've unsuspended the swlabr account, please give it a few minutes to get back up and running again.

You were suspended because our Multiple Account Detection system thinks you made duplicate accounts. The first line of our Terms of Service says that users are only allowed 1 account on Tommy or Johnny. Is swlabr the account you want to keep?

Your rebuild has been started, and you'll get an email in a bit when it finishes. Let us know if you need help with anything else.

I'm surprised you were even able to add that mail domain...it's supposed to be reserved by the system. Domains removed and added. You'll need to configure DNS for the supriadi.zone.id domain before it will work, and changes can take up to 2 hours to take effect. If any files were lost during the removals that you needed, a backup is available from https://heliohost.org/backup/

This support request is being escalated to our root admins.

The contents of Documentation.zip have been extracted and the zip file has been removed.

Thank you very much for your support and congratulations on the initiative. I will not delete my account as I will do some testing later. Thanks for the support

Hello, please add shane-sf.design as a secondary domain to my account when you can please, thanks!

Yeah, sorry about that. I am trying to learn how to be better at answering questions and at quoting for reference.

Typing extensions 4.12.2 is already present. Escalating to have djangorestframework installed...

Thanks, I confirm it's all working

I've added those domains to your account for you. Please note that it may take up to 2 hours for the changes to take effect. If after a full 2 hours your new domains don't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Domain added. it may take up to 2 hours to start working.

"veja" is not contain a TLD. please post the full domain you would like to add. (i.e example.com)

I'll add that to the list of possible known issues regarding the server to server moves. If we can recreate the issue we may be able to fix it for future moves. Thanks.

An administrator might be able to help with this. I've escalated your thread so one can weigh in.

Try port 25 with no encryption. SSL isn't really required for a connection to localhost since it never leaves the server. I'm going to have Krydos a look at this anyway, because I am not sure where the other IP is coming from.

Hello KazVee, Thank you very much for responding to this request so quickly. Mail received and account created! Now I'm uploading all the content again, and recreate mail accounts and database. Also, thank you for the backup files (It never hurts to have an extra copy...). Best Regards,

Guys! thank you so much for your help! I followed @KazVee advice, and in the details I saw that I was missing a config file that is ignored in the repo, my bad 😅 Thanks again for your support! we can mark this ticket as solved

Krydos can check on this for you.

All of these domains load fine for me except "statecollegeguitarlessons.com" which appears to be an expired domain. You can try clearing your browser cache to see if that helps.

That's normal unless you request SPF and DKIM be set up. DKIM, SPF, and DMARC have been set up for the domain rsd.helioho.st. We recommend sending a test email to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be. The missing webmail cert should fix itself in the next few hours. If it does not, try reissuing the cert manually. As a reminder, there is a sending limit of 50 emails per day. Exceeding this limit will result in the removal of email service from your account.