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Your addon domain has been converted to an alias. The changes can take up to 2 hours to function.

It sounds like you needed an alias, not an addon domain. An addon domain sharing a document root with the main domain is not recommended...doing so can cause issues in Plesk, and will completely break both domains if the addon domain is later removed (Plesk will delete the now-shared document root). Do you want me to convert this to an alias for you?

This support request is being escalated to our root admins.

DKIM, SPF, and DMARC have been set up for the domain jagung.web.id. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

This support request is being escalated to our root admins.

Domains added, they'll take effect at the same time as your account starts working.

Remote access enabled. host=65.19.154.90 port=5432 user=joxdev12_admin dbname=joxdev12_joxportfolio password=<set in Plesk> I always joke that if people request something twice I just do, and then undo what they wanted. For instance, if you ask for remote postgresql on the forum I give you access, and then if you also ask for remote postgresql on Discord I remove remote access. This way you need to make sure you ask in an odd number of places. For instance, if you ask on the forum, on discord, and on whatsapp then you get remote access, but if you ask on the forum, x, facebook, and email then remote access gets added, removed, added, and then removed again.

Everything works due to your advices. Thank you

Alias added. Please be sure to configure DNS, either using our name servers (ns1.heliohost.org and ns2.heliohost.org), or by using A and AAAA records pointed to the IPs shown in Plesk. The alias can take up to 2 hours to function.

Great. Thank you. I only was unsure if I have to do some other steps. I will try it later.

Oops. Mostly it could have been Paypal, I will call my bank and figure out. Anyways, I truly appreciate your service to the overall community👏🫡. Thanks again.

Hello! I've added those domains to your account for you. Please note that it may take up to 2 hours for the domain changes to take effect. If after a full 2 hours they don't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Domain added. It can take up to 2 hours to start working.

Thank you, fortunately, I'm not one of them. Because asking on this forum is the last thing I'd do before exhausting all of my options :))

Cool, sounds good. I'm going to mark this as solved, but I understand that webstats still isn't working on Tommy. It's not worth trying to fix it since we're going to be replacing the old Tommy server anyways soon.

The domain theclippercampaign.org has been added with a redirect to theclippercampaign.com. Yes. 1. Redirect .org to .com 2. Redirect .com to .org 3. No redirect. 301 permanent redirect https://developer.mozilla.org/en-US/docs/Web/HTTP/Guides/Redirections

I manually ran webstats twice on Tommy and it still didn't update your stats. Tommy is well overdue for a rebuild so it seems like more and more things are breaking. We will be setting up a new Tommy in the next month or two and moving everyone over to it. If you want webstats to work sooner you can upgrade to Morty at https://heliohost.org/dashboard/move/ Since you're here, I have a question for you. Is your site a commercial site? Are you selling cars, or what is the point of your website?

Yeah, that IP is not blocked. Seems like they noticed the loophole you were using and blocked it.

That IP address is not blocked on our end from what I can see. DNS on your domains looks fine (we usually recommend just setting the MX records directly to tommy.heliohost.org for simplicity, but this is not going to cause the issue you're describing and the configuration you're using should work). Krydos can confirm the firewall stuff on our side. If there isn't anything found, this may be an Azure issue.

I've added those domains to your account for you. Please note that it may take up to 2 hours for the domain changes to take effect. If after a full 2 hours they don't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache When we load tested Moodle, it caused a lot of load so the risk of suspension is high. Please make sure to keep a very close eye on your account load if you use Moodle. You can check your account load here: https://heliohost.org/dashboard/load/ You can check out the load testing report here, showing the results for Moodle in the table: https://wiki.helionet.org/Common_Software_Load

non-WordPress domain on this account) That's why I missed it...that domain has node instead. When I went through the domains, I saw that one had node enabled and just skipped over it, as I was focused on the WP stuff. Good news is that those files, while definitely malicious, likely would not have been able to run anyway since you had Node enabled (passenger redirects everything to node when enabled on a domain, so Apache never gets to run the PHP files). The interesting part is that the index.php is clearly meant for a nonexistent WP on that domain, and the mac.php looks like it may be the same or a very similar file to a file called bless24.php that was on the compromised lda.ng domain (I recognize this string from the top: xtamdxsirm from the other day).

Your current balance is $6.6407 plus $15 plus $3 bonus brings your new total to $24.6407. Based on your load for the last 30 days your new estimated expiration date is 2026-08-24. If your load increases this could run out sooner or if your load decreases it could last longer though. We'll email you occasionally to let you know how your balance is being used. Thanks for increasing your Morty balance.

This support request is being escalated to our root admins.

Krydos can install this for you.

Thank you, I am forwarding him how to archive the account.

thank you !!!!

I'll go ahead and mark this as [Solved] since there are no outstanding queries for support. If you run into any issues, please open a new ticket. Thanks!

Yes, the Johnny server allows up to 5 domains. If you need more than that, you could upgrade your account to the Tommy server, which allows up to 10 domains. If you need even more domains, your next upgrade option would be the Morty server, where you can have up to 15 domains on a single Morty account. On Morty, you can have more than 1 account too, so if you make 2 Morty accounts, you can host 30 domains, etc. You could also upgrade to a VPS which also allows for multiple domains to be hosted, once you set up the DNS. There was an issue when I tried to add the domain, but it's being worked on. Once added, an admin will post here to confirm it's been added for you.

This user has been advised repeatedly to stop making duplicate posts: 1st time: Sept 3 2025 6:09AM: https://helionet.org/index/topic/65533-regarding-domain-add-remove/#findComment-293641 2nd time: Sept 3 2025 6:09AM: https://helionet.org/index/topic/65534-regarding-domain-add-remove/#findComment-293642 3rd time: Today June 12 2026 5:44AM: https://helionet.org/index/topic/68266-please-add-python-modules/#findComment-303200 4th time: Today June 12 2026 5:48AM: https://helionet.org/index/topic/68265-add-python-modules/#findComment-303202 @prabhatyadav2003 While you await assistance, kindly review our Three Strike Policy here: https://wiki.helionet.org/Suspension_Policy#Three-Strike_Policy since we've now needed to ask you multiple times to stop making duplicate posts for the same issue. Since all staff are unpaid volunteers who donate their free time outside of real-life commitments (paid job, school, family, etc.) we prefer to eliminate unnecessary duplication of time and work. For guidance on where and how to ask for help, see: https://wiki.helionet.org/FAQ#Where_do_I_ask_for_help? To understand how Community-Powered Technical Support works, visit: https://wiki.helionet.org/FAQ#How_does_community-powered_support_work? For support response timelines (SLAs and ETAs), check: https://wiki.helionet.org/ETA Asking the same question in multiple places can lead to wasted staff time and effort, resulting in slower support timescales for you and other users.

Plesk generates the private key for the DKIM and stores it securely along with the private keys for SSL. When you send an email from Plesk with DKIM enabled it Plesk uses the private key to generate a DKIM signature that remote mail servers can use the public key provided via DNS to verify that the email is legitimate.

Please do not post multiple topics for the same issue. Requests can take up to 24 hours to receive a response.

Please do not create multiple topics for one request. Posting more than one topic on the same request/issue can result in a delay in service to you. You already posted here:

DKIM, SPF, and DMARC have been set up for all your domains.

That's good to know. Those files can vary quite widely by server version and database content, so the fact an off the shelf AI can convert the binary InnoDB database files back into .sql format without issue is quite impressive. Thank you for the info.

Nope not mistaken. An alias is exactly what you need if you don't want it to redirect. Alias has been added. Please be sure to configure DNS using our name servers or by using A and AAAA records pointed to the IPs shown in Plesk. The alias can take up to 2 hours to function.

.htaccess file is going to be your best friend here as moneybroz said above. We've had to block these scanners on our own sites as well as help other users with the same (usually on our other plans after they got suspended over it).

Just add these two lines in the .htaccess file for the domain being attacked, deny from 139.59.136.0/24 deny from 146.190.103.0/24 If the attacks continue from this same range, change the above to deny from 139.59.0.0/16 deny from 146.190.0.0/16

No, the backup from May will not contain databases. We were only able to recover the contents of the Home folder as of the day of the crash. The database server was damaged by the crash and associated disk issues, and the majority of the data was lost. If anything at all is recoverable, it's going to be raw server files that represent the table, and you'll need to spend some time trying to extract the data from them. The data will not be something that you can just import into a new account. Escalating to Krydos.

Sorry for the delay. I've been travelling the last few weeks, and somehow managed to miss this one. The requested DNS record has been added. In the future, if you don't receive a reply within 24 hours we encourage users to bump their support requests to make sure we don't miss it.

Great to hear you enjoyed the experience here and learn something from it! You should be able to cancel your VPS here: https://heliohost.org/dashboard/cancel/ If that doesn’t work, let us know and I’ll have Krydos cancel it for you.

Installed. You can see the current list of modules and their versions for Morty's Python 3.14 at https://morty2-info.heliohost.org/pyinfo/info3.14.py

DKIM, SPF, and DMARC have been set up for the domain dark.helioho.st. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be. You suspect correctly. It supports Johnny domains now.

Remote access enabled. host=65.19.154.90 port=5432 user=dvdbrugnoli_RestaurantManagerADMIN dbname=dvdbrugnoli_RM password=<set in Plesk>

Correct. SQLite3 is actually built into every Python 3.14 by default too, but we recommend using MariaDB or PostgreSQL because they're easier to get working, and better performance. This module is really ancient and doesn't even work with Python 3.0. For Python 3.14 I installed Beautifulsoup4 instead. You can see the current list of installed modules for Johnny's Python 3.14 at https://johnny-info.heliohost.org/pyinfo/info3.14.py

The configuration we recommend is to use the server hostname (tommy.heliohost.org in your case) as the mail server. Plesk loves to suggest using user domains for the mail server, but our experience is that it tends to cause issues. SSL connections for mail not working is a common problem with doing so, and another is that mail clients may refuse to send mail through it for security reasons (the server identifies itself as Tommy regardless of what domain you use to connect, some clients do not like the fact the domain in its settings and the domain the server identifies as don't match).

Weird. The system is unable to set up SPF/DMARC/DKIM on that domain. Keeps saying it can't find it despite the domain obviously existing. Based on the output, I suspect the DKIM setup tool on our side may not be capable of setting this up on Johnny domains (probably due to the rebuild). Flagging for Krydos...

An administrator will be able to do this for you.

Johnny no longer has Python 3.12, which is part of the issue. It has 3.14 now. You'll need to update relevant shebang lines. https://johnny-info.heliohost.org/pyinfo/info3.14.py I'll assume you want these installed for 3.14. Datetime, json, and OS are built-in I believe. Requests is already present. Escalating to have the others installed: sqlite3, Beautifulsoup

Your current balance is $0.0122 plus $5.00 plus $1.00 bonus brings your new total to $6.0122. Based on your load from the last 30 days this balance should last until 2026-10-03. If your load increases it may run out sooner. We'll email you occasionally to let you know how your balance is being use. Thanks for increasing your Morty balance.