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You're suspended for high server load. Something running on your account was using too much memory. The limit is 200GB/day. Please fix the issue quickly. If you need help identifying the source of the load, please let us know. Unsuspended. It may take a few minutes to work again.

Account juris has been unsuspended. It may take a little while to work again. The other account you matched with says it originated in Poland. Were you on a VPN? VPNs will trigger this because many users share a limited number of exit IPs.

Thanks!

What is the username of your coworker?

Remote access was already enabled for that database, and the remote access was transferred to Morty when your account was moved. The problem is you're using the host "morty.heliohost.org" and you should be using the host "65.19.154.94". Thanks for translating it to English for me. host=65.19.154.94 port=5432 user=camilogeo_admin dbname=camilogeo_gis password=<set in Plesk>

Changes to the state of a domain take up to 2 hours to take effect. It's not instant. The domain is already working for me though, so if you're still seeing a 404 error, please clear your cache.

This support request is being escalated to our root admins.

HelioHost is happy to announce that we're disabling ads across all of our websites and hosting plans, including the free Johnny plan, starting now. Back in 2008 through 2016 or so HelioHost was 100% funded by ads, and we made so much ad revenue that we even managed to save up quite a bit of money in our bank account too. It might come as a shock to some of you, but it isn't free for us to provide free hosting, so we still have to pay for stuff like electricity and internet access. As the years went by Adsense kept paying less less and less each year, and our bills kept adding up to be higher than the ad revenue. So our bank accounts kept dwindling lower and lower. There were a few scary years in there where we had to make some hard decisions whether or not to just give up and shut down entirely. We didn't think anyone would be willing to donate to us, but we didn't really have a lot of other options, so starting in 2016 we began asking for donations. We were then, and still are, completely shocked by how generous people can be. After finishing a record setting fundraiser to purchase a new server earlier this year, we discussed it and decided that we don't need ads at all anymore. As long as people keep donating towards our non-profit mission to provide free or low cost hosting, we don't need to bombard you with annoying advertisements. Thank you to all of our donors for making this possible.

Thank you to everyone who helped beta test our WSGI restart access for Flask and Django apps. We now have enough data from the testing to end the beta. We have determined that enabling WSGI restart access uses at a minimum 260 GB memory per day per domain. Obviously this is a death sentence for any Tommy or Johnny account, since you're only allowed to use 200 GB per day, so WSGI restart access is now a feature only available on Morty. We have gone through all of the accounts on Morty, Tommy, and Johnny and disabled the WSGI restart access so there are no surprise suspensions or surprise bills. If you're on Morty and your WSGI access was removed please feel free to re-request it. If you do request WSGI restart access on Morty for one domain be aware that you're probably looking at a bill of $1.91 or more per month as long as it is enabled. If you enable WSGI restart access on two Morty domains you'll probably end up paying about $5.86 per month. Being able to clear the server cache is definitely helpful for debugging your Flask or Django app, so if you want to enable WSGI restart access on Morty temporarily for debugging, and then disable it for the lower bill later, that is fine with us. Please be aware that we attempt to respond to all support requests as quickly as possible, usually within an hour or two, but occasionally it can take up to 24 hours to complete if it's a holiday, the middle of the night, we're all busy, etc. etc. 24 hours of WSGI restart access only costs about 3 cents though, so no need to panic.

Thank you for the information. How will the billing and payment be handled to keep WSGI activated? Considering the estimated cost of $5.86 to keep the restart active for two domains, would migrating to a VPS be the best option in this case?

HelioHost has released a new YouTube video on how to install MariaDB and PHP on a VPS. Check it out and subscribe at https://youtu.be/IbUi2gcLbuA We are going to try to continue releasing new videos every 2 weeks, because some users find it much easier to follow a video guide rather than reading the text guides we have at https://wiki.helionet.org Please let us know if there is a specific topic that you think would be good for our next video. Also if you don't mind subscribing to our YouTube channel that would be a great way to get some free advertising. We are a small non-profit funded by donations so we don't have a huge budget to afford paid advertising, so the more word of mouth recommendations, the more social media likes, and the more subscribes we can get goes a long ways towards finding more users and continuing to grow. Even if you can't donate, this is a great way to help us for free. Thanks!

HelioHost has released a new YouTube video on how to install Nginx on a VPS. Check it out and subscribe at https://youtu.be/zHwWs7Tt2zc We are going to try to continue releasing new videos every 2 weeks, because some users find it much easier to follow a video guide rather than reading the text guides we have at https://wiki.helionet.org Please let us know if there is a specific topic that you think would be good for our next video. Also if you don't mind subscribing to our YouTube channel that would be a great way to get some free advertising. We are a small non-profit funded by donations so we don't have a huge budget to afford paid advertising, so the more word of mouth recommendations, the more social media likes, and the more subscribes we can get goes a long ways towards finding more users and continuing to grow. Even if you can't donate, this is a great way to help us for free. Thanks!

HelioHost has released a new YouTube video on how to set up a Discord bot on any of our shared hosting plans, including the free Johnny plan. Check it out and subscribe at https://youtu.be/-9Q9SAONgtM Back in June 2021 we started a YouTube channel for HelioHost and began releasing videos on how to do various projects on our hosting. Our plan was to release a new video every 2 weeks, but then less than a month later we were forced to switch control panels. Since all of our systems, code, signup pages, and everything else were designed for our old control panel it was a massive undertaking to rewrite all of our websites and code to work with Plesk so we didn't have a lot of time to release new videos. Now that we're fully recovered, and our transition to Plesk is mostly done we decided it would be a good time to start releasing videos again. Please let us know if there is a specific topic that you think would be good for our next video. Also if you don't mind subscribing to our YouTube channel that would be a great way to get some free advertising. We are a small non-profit funded by donations so we don't have a huge budget to afford paid advertising, so the more word of mouth recommendations, the more social media likes, and the more subscribes we can get goes a long ways towards finding more users and continuing to grow. Even if you can't donate, this is a great way to help us for free. Thanks!

HelioHost is doubling our daily memory limit from 100 GB to 200 GB on Johnny and Tommy accounts. Morty accounts will also be able to use up to 200 GB of memory in a day before overage charges begin to get added to the bill. We've had the 100 GB memory limit for a while now, but we think it is time to raise the limit. Most languages are fairly memory efficient, but since we offer Node.js hosting it's nearly impossible to do anything with it, while also staying under the memory limit, because it's so bloated. Ever since we started offering Node.js hosting in 2019 it has basically been a death sentence for any account that tries to use it since it consumes so much memory, and some accounts get suspended after only an hour or two. We are also one of the few free hosting providers that allow long running processes like Discord bots, Telegram bots, and web sockets that can also use a lot of memory too. If you follow our Discord bot guide you end up with an extremely simple Python bot that uses about 50 GB of memory per day, but as soon as you add more features it can easily exceed the old 100 GB per day limit. It's well documented how much we hate Wordpress around here, but we can't deny that it is extremely popular software that a lot of people use. Even with zero plugins you can't get more than about 4k page hits per day before you exceed the old 100 GB limit. Most free hosting providers intentionally set obnoxiously low limits on things like this to force people to upgrade to their paid hosting, but we want our free hosting Johnny plan and donor hosting Tommy plan to be useable, not just schemes to force people to upgrade. Likewise Morty accounts can now use up to 200 GB of memory included in the base $1 per month, before the overage charges of $0.0005 per 1 GB memory begin to accumulate. Let us know if you have any questions.

A huge thank you goes out to the 66 generous donors who have helped us complete our latest fundraiser in record time. Based on previous fundraisers we expected it to take about 6 months to raise the $2500 to buy a new server, but we have already reached our goal in exactly 1 month. If you're a donor and haven't received your thank you gifts yet, please let us know so we can get that set up for you. Now that we have raised the funds that we asked for, we will use the money to buy a new server with 192 GB memory, 40 CPU cores, and 10.5 TB of hard drive space named Stevie. Since we're a small non-profit run by volunteers it will take at least a few months to get everything set up, but we'll make an announcement when we're ready for the Java beta testers to start helping out testing the new server. We're also really excited to be able to increase the amount of free hosting space that we have. Johnny continues to fill in less than a second at both noon and midnight most days even though we've increased the number of available free accounts granted each day by quite a bit. This fundraiser should be able to nearly double the amount of free hosting space that we have. We'll make more announcements as the hardware gets installed, and the new server gets set up. Keep an eye out for the latest HelioHost news.

The Morty server has finally been released for new account signups! If you don't already have an account and want to try out our fastest server, head on over to https://heliohost.org/morty/ to signup. If you already have an account on Johnny or Tommy you can move your existing account to Morty at https://heliohost.org/dashboard/move instead. Only the Morty prepay option is available currently, but we will be releasing the Morty subscription option as well soon. With the prepay option you can make a one-time deposit to increase your Morty balance, and then each day that goes by reduces that balance by $0.0329 as long as you stay under 100 GB memory and 10k CPU usage. If you go over those limits you will be charged for the overage instead of suspended. The overage fee is $0.0005 per 1 GB memory usage and $0.005 per 1k CPU usage. The main advantage of the Morty prepay plan is you can save 16% to 21% over the cost of the subscription plan. With the subscription option, your first month is $1, and then you are charged for any overages at the start of the next month. If you stay under 100 GB memory and 10k CPU every single day you will be charged $1 every month until you cancel. If you exceed those limits you will be charged the same $0.0005 per 1 GB memory usage and $0.005 per 1k CPU on the next month's bill. The main advantage of the Morty subscription plan is you don't have to worry about forgetting to make one-time payments to increase your balance. You can just set it and forget it and your website will stay online as long as the payment continues to go through. Let us know if you have any feedback or questions about our new flagship server.

We're updating our Terms of Service. Our Terms explain what you can expect from us when using our services, and what we expect from you as a user of our services. You can find the updated Terms at the following URL: https://wiki.helionet.org/hosting/terms From here on out, we will email all of our users each time we make changes to the Terms of Service to give them plenty of time to review the changes and opt out of the changes if they wish to. What is changing: * We have been using slightly different Terms of Service for our shared hosting and VPS hosting for the last 6 years, but now we've unified them to make things easier to understand. * We have never allowed cryptocurrency mining on any of our hosting plans, but now we've added that information to the Terms of Service to make it easier to find. * We've never allowed children below the age of 13 to use our services, but it is now simpler to locate. * We have expanded our restriction on modifying game content to include preventing normal operation as well. * In addition, we've clarified the risks you assume by using our service, that you agree to not hold us liable for damages resulting from our service not working properly, and that we don't guarantee availability or uptime. * We have also made some minor changes to phrasing for clarity. What this means for you: Our Terms have been updated to reflect these changes and go into effect on January 17th, 2025. If you agree to these Terms, no further action is needed, and you can continue using our services as you always have. By continuing to use our websites or the services you receive after that date, you agree to the updated Terms.

Ayyyyyyyyyyyyyyy! Happy New Year!

Morty is finally ready, and we will begin moving the first beta testers over starting in a few minutes. If you're on the list of beta testers from our previous fundraiser you will receive an email when your account move starts. We will make a second announcement when Morty is available for existing users to move their Johnny or Tommy account to Morty which should be in a week or two. Then we'll make a third announcement when new users can signup for Morty accounts which will be a week or two after the second announcement. We hope that Morty will be worth the wait, and we look forward to hearing feedback on how the fastest server we've ever built is running.

Send me a PM and I’ll pass it along to him in a staff channel.

Will the Morty dashboard's billing in the future go through a prepaid subscription a la Uberspace or it will be a regular postpaid subscription like other services?

A bit later. I tested access via VPN/proxy. It turned out that I can access through the USA, Canada and, for example, the Republic of South Africa, but at the same time I cannot access it if I use any VPN/proxy from Europe, Asia, etc. Maybe this will help.

We have added support for Node 23.1.0 to Johnny, Tommy, and Morty. Keep in mind that Node.js uses massive amounts of memory so if you decide to test it out make sure you keep an eye on your load graph at https://heliohost.org/dashboard/load/ All users on Johnny and Tommy are limited to 100 GB memory per day, and if you go over the limit your account will be suspended. On Morty if you go over 100 GB you will have to pay more for your excess load. As always with Node.js websites we strongly recommend following our guides located on our wiki https://wiki.helionet.org/tutorials/node.js because they use Passenger. If you follow Node.js guides from other sites they will likely use more memory over all.

If I remember right, Ghost was the CMS we ran into that was intentionally designed to not work with passenger for some dumb reason. It might be possible to run that on the Morty plan once that releases, because there is no load suspensions, but I would expect and expensive bill each month due to memory usage. A mercury VPS would likely be cheaper. Also, don’t know why you’re talking about January, this news topic was posted on October 31…

During the recent upgrade of the Tommy server we identified a bug partway through the move that caused SFTP to not work correctly after the account was on the new server. We fixed the bug in the move process, but several hundred accounts were moved prior to the fix. If your account was moved early in the migration, SFTP probably hasn't been working for you for the last week or so. We're happy to announce that all of the accounts on Tommy should now have functional SFTP again. If you're still having issues please let us know so we can take a closer look at your particular account.

Hello and good luck to you all. Was a good mess, the consequences of which eliminating takes a long time. But now to the point. I have already informed you about this and then it seemed to have been fixed, but everything is stil the same for me, i.e. there are difficulties with changing passwords and they do not synchronize automatically until now. I have also deleted all cookies, cleared all caches, etc but still no success.. So, so far I have one password for Plesk login, another password for ftp/ftps and a third password for the forum. And there is no way to change them. Although everything is OK until I save and log out, but in reality nothing was saved and everywhere everything is the old way. I think you will find the reason and also the solution someday. This is just an info thought to let you know that this problem still exists. Good luck again and all the best.

Thanks you, now it works. Only a couple of fixes needed: Requests module is missing for python 3.12 SFTP access: which ip/dns port should I use? Connection info available in https://tommy.heliohost.org:8443/smb/web/view/79/connection-info lacks port while ip listed is not "networkly" reachable. I already tried new tommy.heliohost.org and 1373 port pointed here https://wiki.helionet.org/management/uploading-files

I don't even see a test.py file. Did you delete it already? How are you logging in to your account?

Oh ok, thanks for fixing the website

Did you read the news? It clearly states that PHP 5.4 is being removed, and PHP 5.6 will still be available. If your software won't run on PHP 5.6 you'll need to move to a VPS https://heliohost.org/vps/ Have you tried following these instructions again after being moved? https://wiki.helionet.org/tutorials/plesk/password-protect-directory

It not only tells people this in the email when they are moved, but it actually mentions it in BOTH emails when your account begins to move and when the move is complete.

this is after i clear my cache

and oh yeah, why is this taking so long.... it's been 4 hours

I just started your account moving to the new server as well. Let us know how it goes.

I just started your account moving to the new server. Let us know if you have any feedback regarding the move process, or experience any downtime.

Refer to this wiki page https://wiki.helionet.org/tutorials/plesk/account-backups You can create your own backup through Plesk for the latest up to date backup, or you can download your backup from https://heliohost.org/backup/ but that is from 2024-09-01 Once you have the backup downloaded, and a suitable Z-Standard extraction tool installed you can find your emails in the file backup-filename.tar\domains\yourdomain.com\backup_domainmail_date.tzst

How do I backup my email messages? I think I have everything else backed up already and stored in the cloud.

If any Tommy people want to get upgraded to the new Tommy immediately, we can do a full backup, and then reset your account. We recommend doing a reset occasionally anyways to help clear out the clutter and keep the bugs from accumulating. A reset does delete everything off your account and resets it back to the factory defaults so be aware that you'll need to extract your backup and restore the parts you need, and add any additional domains again, etc. That's the fastest way to get on the new server though. We're almost done testing the account move script, and then we can start moving everyone over.

Yes, you will receive an email when you are transferred. If you use ns1.heliohost.org and ns2.heliohost.org nameservers there will be zero downtime because we will keep the old account online for at least 4 hours for DNS to update. That way anyone who has your DNS records cached will see the old site, and anyone who doesn't have your DNS records cached will see the new site immediately. If you use Cloudflare we can't update the DNS records for you so the downtime is fully up to you. I would recommend switching to our nameservers for the next couple weeks if you're worried about minimizing downtime.

I am on a different (supposedly temporary, but long term ?) IP, will it also change when I get moved to the new server? Just to be aware so I can modify my settings on Cloudflare when I get moved.

Hello Sir, the good thing that are faster but when i want to execute a php index.php file it shows not found, also if the httpdocs is empty

Ill be happy to be a V2 tester! Account name: hapoel

Our forums and our main website will be down for a bit for scheduled maintenance. We expect the downtime to only last 30-60 minutes. During the maintenance you won't be able to access heliohost.org or helionet.org. Websites on Johnny or Tommy plans won't be affected. If you need to login during the downtime you can do so directly at johnny.heliohost.org or tommy2.heliohost.org depending on which server you are on.

Since Johnny has been rebuilt and seems to be working fairly well, we will be opening free signups once again beginning at midnight UTC tonight, which is roughly 8 hours from now. Sorry again for the long downtime, and be assured we have taken steps to prevent something like this from happening again. Thanks for your patience during this unexpected rebuild.

Thanks a lot for this information. I will wait patiently for updates about server status. ?

Johnny's Apache is broken due to the disk issues as mentioned in a previous News post. Plesk is sort of working on Johnny, but any accounts on Johnny that do still exist will not work properly. Any changes you make on a Johnny account at this point will be deleted as part of the Johnny server rebuild in a few days. For the time being, your only option for a working account is to move to Tommy or buy a VPS.

I am apparently able to log into my account and upload all the news files on Heliohost via FTP. But when I go on my web site (dahuhunter.heliohost.org), the error 502 still appears.

There are also 16 accounts with an exception to the March 8 date due to manual backups being created by staff during routine support and maintenance tasks. That list is here: https://helionet.org/index/topic/61405-johnny-rollback-to-march/?do=findComment&comment=274060 If your account appears on that list, a backup newer than March 8 is available for your Johnny account from https://heliohost.org/backup/

HelioHost offers free 1 year registration on domains for users who are active users of our service and productive members of our community To get a domain registered, you must have the following qualifications: 1) You must have been a member of HelioNet for at least three months. 2) You must have at least 400 posts. No Exceptions! For every new domain or domain renewal (domains must be renewed yearly) you request, you must have 400 posts. For instance, you may register a single free domain when you have 400 posts, but you will have to have another 400 posts (for a total of 800 posts) in order to renew it the following year. Similarly, if you want to register a second domain you will need to have at least 800 posts, assuming you haven't yet renewed your first domain. If you have met the above requirements, you may initiate a free domain request here. Make sure that this domain has not been registered yet! To do this, execute a simple WhoIs search for your desired domain. Include the following information in your thread: 1) Your full legal name 2) Your email 3) Your home street address 4) Your city, state/province (if applicable), zip/postal code, and country of residence 5) A daytime phone number where you can be reached, including country code (+1 for the USA) 6) Your organization (if applicable) 7) The domain you want to register. 8) The HelioHost account you want this domain to be pointed to. All the above information is required due to ICANN restrictions. If you are uncomfortable posting this information on our forum, please PM it to a Root Admin and post in this topic letting us know that it has been sent by PM so we can check our PMs for it. Be advised, however, that WHOIS information is public, and anybody can look up your information by running a WHOIS search on your domain.

THE FOLLOWING IS CONSIDERED SPAM:-Irrelevant PostsBob: The iPod is my favorite MP3 player. What's your favorite?Joe: I like cheese.-Topics that don't mean anything or ask a questionBob: I like posting-Posts that don't contributeBob: YES!! I just got an iPod!!Joe: iPods SUCK!!!-Questions that are obvious or easily answered by using search engines, dictionaries, encyclopedias, etc.Bob: Where is Apple's website?-Repeatedly adding one to three word posts that don't take much thoughtBob: Do you have an iPod?Joe: Oh yes, it is very cool, here is why: [REVIEW GOES HERE]Bob: CoolBill: What's so cool about an iPod?Bob: MP3-AdvertisingBob: Go to www.apple.com get the iPod it is really cool!-Unneccesary bumpingBob: [bump]Bob: [bump]Bob: [bump]-Repeatedly posting similiar topics without much purposeBob: What do you think of the iPod?Bob: What do you think of the Zune?Bob: What do you think of the Gigabeat?Failure to abide by these rules will result in a Helion subtraction and/or ban, according to the Official Enforcement Guide, except in extreme circumstances.Use of this website and its forums indicates that you have agreed to the above terms. If you have NOT agreed, please discontinue use of the website and/or Helio Networks and its services.Thank you.