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thank you!

I've removed the domain and its subdomain from your account. Since there is a risk of data loss when domains are removed, I made a full account backup for you before doing so, in case you need any files from the old domains. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

The TXT record method works great if you're using external DNS, such as Cloudflare, where you can edit your DNS records yourself. You can't edit your own DNS records if you're using ns1.heliohost.org and ns2.heliohost.org currently. We are planning on adding the ability for you to manage your own DNS records on our nameservers eventually. Like most features there is no ETA for when it will be implemented though.

That feature is primarily meant for debugging/development. Django will work and updates to the code will still take effect without it, but you might see stale code for up to 2 hours until Apache restarts. If you're just planning to run a WSGI program and not actively develop it on the server, you don't need it. Worst case is you install an update to the software and it takes 2 hours to show up. If you do need it, you'll need to move to Morty and request it. Note that the amount of RAM it uses means your bill will be more than the $1 base due to excessive memory usage every month. WSGI control's usage does not fit within the included 200GB/day memory limit.

Unsuspended again. Please do not create any additional accounts (unless they are on Morty). Also, since you've done this multiple times now, please be aware that another suspension for having more than one account may be permanent.

Here is your storage usage: Backups 0 MB Emails 0 MB Files 520.49 MB Trash 479.49 MB Logs 1.59 MB PSQL 0 MB MySQL 48.82 MB Total 1050.39 MB When you delete something through the Plesk file manager you may want to check the box to skip the trash. I cleared the trash for you, and you're under the limit again. You should be able to login now, but your websites may continue to show 503 errors for a while until the next Apache restart.

Remote access enabled. host=65.19.154.90 port=5432 user=kelueders_admin dbname=kelueders_djangodelights password=<set in Plesk>

This support request is being escalated to our root admins who can set that up for you. 🙂

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Welcome to HelioHost! 🙂 I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache We have a Wiki with lots of helpful information and how-to guides for new folks, you may find it useful to learn more about the service and how to use it: https://wiki.helionet.org/

I don't see any subscriptions under this email address. It looks like you have a Tommy account, which is a one-time donation, and then you can use it for however long you want. You could continue to use the same Tommy account for free for the next 20 years without paying us anything else if you wanted to. If you have a subscription under a different email address please let us know, but as far as I can tell there is nothing to cancel.

Thank you!

Thanks alot. It's working now. I really appreciate your patience dealing with a noob like me Thanks a ton!

I've changed the main domain on your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Changing_Your_Main_Domain#Custom_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache Since there is a risk of data loss when main domains are changed, I made a full account backup for you before I made the changes, in case you need any files from the old domain. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

Unsuspended. your account should start working in a few minutes.

Your account was suspended because our systems detected that you might have more than one account. We understand that no one ever reads our terms, but as a reminder, our Terms of Service state that each user is allowed to have only one account. The reason we have to enforce this rule is because our servers are already overloaded the way it is, and it wouldn't be fair to everyone that is turned away each day for you to have more than one when so many others have none. One common reason people create more than one account is to get around our storage limit of 1000 MB. Did you know that we will give you another 1000 MB of storage for each $5 USD donation you make up to 5000 MB total? If you'd like to increase the storage of your account just make a donation and then let us know your transaction ID and username. Another common reason people create more than one account is to host more than one website. Did you know that you can host as many websites on your one account as you want? Unlike a lot of free hosts we offer unlimited alias domains, unlimited addon domains, and unlimited subdomains. If you need any help adding another website to your account just let us know. Another common reason people create more than one account is to try out several servers at once, or to transfer a website between accounts on different servers. Did you know that an admin can move your account for you for as little as a $1 USD donation? This will save you the trouble of signing up again, and deleting your account, etc. Sometimes our systems flags you as possibly having more than one account when you share a computer with family, friends, coworkers, other students, etc. If this is your situation we apologize for the suspension, and we'll be happy to unsuspend all of the involved accounts after you provide proof that each of the accounts belong to a different person.

Glad your account is still working after the domain shenanigans.

Ooooh, thank you so much!! 😮 That's it!! I went in and switched it around to https instead, and it looks like downloads are working again!! Thank you SO MUCH. I don't honestly know the difference between http and https :X I don't even know how I wound up using one over the other. I swear my site is barely held together by tape half the time, with my limited knowledge on this stuff, oh my gosh! I appreciate the info on why it's happening too, and even the tip with F12! (Although, I use Firefox and am unsure if it still works the same?) All things I didn't know, and it helps to have a bit of a better grasp on things. Seriously, thank you a TON for the help!!

Not sure what you're even asking for. root@control [~]# dig +short A @ns1.heliohost.org webmail.tenkyuu.dev 64.62.151.106 root@control [~]# dig +short A @ns2.heliohost.org webmail.tenkyuu.dev 64.62.151.106 root@control [~]# dig +short AAAA @ns1.heliohost.org webmail.tenkyuu.dev 2001:470:1:1ee::2009 root@control [~]# dig +short AAAA @ns2.heliohost.org webmail.tenkyuu.dev 2001:470:1:1ee::2009 root@control [~]# dig +short A @ns1.heliohost.org webmail.bochard.net 64.62.151.106 root@control [~]# dig +short A @ns2.heliohost.org webmail.bochard.net 64.62.151.106 root@control [~]# dig +short AAAA @ns1.heliohost.org webmail.bochard.net 2001:470:1:1ee::2009 root@control [~]# dig +short AAAA @ns2.heliohost.org webmail.bochard.net 2001:470:1:1ee::2009 The DNS looks fine to me. Did you enable webmail in the mail settings? We were discussing this in the admin channel and our policy is when people decide they want to swap their main domain and an addon domain, like you just did, we will be requiring them to reset their account and start over entirely because we've done like 15 of these addon domain to main domain swaps now and every single one of them have broken the account in some irreparable way and the result is they end up needing to do a reset anyways. Looks like you broke your account by doing this as well. We usually try to talk people out of it because it's so much work for something that ultimately doesn't matter at all which domain is main and which domain is the addon.

I've made all the changes for you. Please note that it may take up to 2 hours for the domain changes to take effect. If after a full 2 hours they don't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache Since there is a risk of data loss when main domains are changed, we made a full account backup for you before the domain was initially added, in case you need any files from before things were switched around. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

Domain added, it'll take effect in a little under an hour.

There's not much I can look at since you already deleted them. I guess if it happens again let us know without deleting them first.

Domain added. it can take up to 2 hours to start working.

Wow 15 years already, im gonna say it polite "i think"; sh**t time past fast lolll. There was back then if i remember Stevie and Johnny, i think i was on Stevie back then; there was cpanel at that time. There was 2 or 3 ways to use some webmail, one of them i remember was squirrel; think there was also roundcube. When i'll have more time i'll do some changes on my website, i have my ways of life as each of us have; but still it's important for me to stay with heliohost. The only thing is some times i'd like, if it's possible is not to have to logon each month, but at leass at two months. Because some times i forget to logon. A thing for sure for being so many years, proof that i want to stay with you. I'm sure trough the years the admins and moderators have notice that i dont have any bad intentions. Also i do think that what i do is good things, with no bad thinkings and no bad intentions. As always it's important to give my thanks to the peoples help into my life. Like i say (by joking), it's important to be nice to peoples; you never know if some one gonna win very big at some lottery ticket numbers. Hihihihihi. Some times i think to simply once a while in the forum section about other discussions, tell some jokes just to put some smiles into peoples lives. But the things is most joke i hear are adult jokes, and i never know if it could offend some peoples? Once again many thanks. Sylvain A+

Set.

This support request is being escalated to our root admins.

You joined the forum back on January 6, 2010 so you've been with HelioHost quite a long time! 😄

I'm guessing Krydos is a person, not a protocol ? Sorry I'm new to all this. I wouldn't mind upgrading to VPS but this project is such small scale that i was not looking for any recurring expenses, I liked the one time fee solution ! Thank you for your time.

Thanks KazVee, i have done it, so it should be back in a fiew hours. What is important for me is to be able to go to the webmail, and "mostly" that all messages required some captcha and is only static text. No attachments! Also that when i reply, that the user that want to reply back "must" use the form of contact; so no receiving some junk or bad things. I dont want to have some virus, dont want that heliohost have some virus also; brief i'm no web pc security expert and i simply want good things. I'm sure trough the many years that the admins and moderators know that my intentions are good, and i believe the things i do are good things also. My website is old, there are things that are not up to date; but when i'll have time i'll do some fiew changes and updates; this with the little knowledges and softwares i have. As i have told many times, i simply want to stay with heliohost; you are so much great peoples for me. I know i repeat my self saying many times, my sincere thanks and appreciations. I wonder how many years i'm with you? I think more thant 10 years, that's for sure! Yup i'm getting older when i think about it. I do hope that getting older, i will still have my hairs on the top of my head? Hihihihi My sincere thanks and appreciations to all. Sylvain A+

Thank you!

Back in May, webmail was disabled to fix the high number of 503 errors on Tommy. Most people don't use webmail, so having it enabled for every account was wasting resources. You can read more in the News article about it here: https://helionet.org/index/topic/64390-503-errors-update/ If you want to use webmail, you can re-enable it inside Plesk by going to: Login > Continue to Plesk > Mail > Mail Settings > [Your Domain] > Webmail > Select Roundcube > Ok Once you re-enable webmail, it will take up to 2 hours to get back up and running, since it needs an Apache restart. Edited to add: For other users who may find this post from a forum search, webmail on Johnny and Tommy servers is disabled by default but can be enabled by the user with the steps above.

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

thank you.

This behavior is expected. Domains no longer include webmail by default. If you want to use it, you have to explicitly turn it on in the mail settings for the domain, and then wait an additional two hours.

it's okay now. thank youuuu @Unknown025!!!

Removed the .helioho.st domain and changed 1932washhouse.com to be the main domain. Changes should take effect in the next hour.

I've added that domain to the account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up the DNS with the domain registrar. To configure the DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to the server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Related email support case: Morty accounts are exempt from the multiple account policy, so no exception is needed for that. Notes have been added to the account indicating that he gave approval for you to maintain it.

wow! thanks for your quick response

Yeah, it's good that you told us first. When people login to multiple accounts they tend to get suspended because you're only allowed to have one account. If your client wants to grant you access to login to their account they can let us know from their own email address, and then you can give us support requests for either account.

Perhaps an administrator can weigh in on this, especially so you don't get flagged as having multiple accounts. As far as managing DNS records or addon domains, if you want to make requests on his behalf, I'm sure something can be arranged as long as we also get his written permission (either an email or a forum post) to make sure it's okay.

I've changed your main domain to "noterapida.com.ar" and added "igna.site" as an addon domain. You'll need to create an A/AAAA record or switch to HelioHost's nameservers for noterapida.com.ar to work. Changes should take effect in about an hour.

We don't allow SSH on Plesk plans for security reasons. If you need that, you would have to switch to a VPS where you have an entire server to yourself. Note that if you want to switch, a VPS comes as an empty Linux box, you would have to install all of the Web server software as well as your project. There's no control panel, or anything, though many people choose to install a free one like Hestia.

Account xdwolf has been merged into roxanne. It can take up to 2 hours for the domains associated with xdwolf to work correctly. Please let us know if you need anything else.

Just to give short feedback: Everything worked 😃

I'll go ahead and get these two merged for you and let you know when it's done. Note that you might receive an email saying that xdwolf is moving itself to Tommy while I am working on this, this is because I can't merge accounts that aren't on the same server.

sorry for the mistake, you are right I activated marty 🙂 thanks for adding the domain I changed the dns, now I wait , all is well thanks you

Typically no. If you're changing a traditional PHP, JavaScript, HTML, or CSS file, it will not require an Apache restart to take effect.