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Domain added. it can take up to 2 hours to start working. To properly configure your DNS, either set the nameservers to ns1.heliohost.org and ns2.heliohost.org or configure the DNS manually at your DNS provider using the A and AAAA records given to you in Plesk.

Do you want to move to the new Tommy2? The load on your account was mostly related to systemd, which is an issue that is specific to old Tommy. You're going to get moved at some point anyway, but if you want to go now you're welcome to it (Note that if you do decide to move, you'll need to update your DNS records).

Files renamed and account unsuspended. Please be mindful of automated calls like this. I would recommend no more often than once every few minutes, perhaps even less depending on how heavy the script is on the server. Your account can take up to 2 hours for the domains to function again.

That domain is already present on your account.

Domain added, it'll take effect in about an hour and a half. If you haven't switched to HelioHost's nameservers, you'll need to create an A/AAAA record to Johnny's IP address for the domain to work.

This support request is being escalated to our root admins.

Domain added. It can take up to 2 hours to start working. Thanks for being a heliohost user since 2012, we appreciate the many years you have been a user.

Docker is only supported on a VPS. I have no idea what n8n is, but from what i was able to find, it's highly unlikely to be supported on shared hosting as well.

There you go https://buy.stripe.com/6oU6oJ63I6gngnT8WFco00m

Krydos can assist with this.

Thanks!

DKIM, SPF, and DMARC have been set up for the domain abraxas.wtf. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

This support request is being escalated to our root admins.

I've changed the main domain on your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Changing_Your_Main_Domain#Custom_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache Since there is a risk of data loss when main domains are changed, I made a full account backup for you before I made the changes, in case you need any files from the old domain. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

Thank you all @Krydos @wolstech @Unknown025

DKIM, SPF, and DMARC have been set up for the domain alk.helioho.st. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

This support request is being escalated to our root admins.

I linked the new Stripe subscription to your VPS, and sent you an invoice. I have also canceled the old PayPal subscription so it won't bill again accidentally. Thanks.

Main domain changed. It can take up to 2 hours to start working.

I've added the .com domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache If you can't access any of the Wiki pages, please let us know what IP address was shown on the error page. If you no longer need the marchasdecristo.jaguerra27.helioho.st domain, please let us know if you want it removed. You're allowed to have up to 15 domains on your Morty account (and allowed to get more than 1 Morty account if you need more domains), so it's no problem to keep it for now and decide later on. 🙂

Domains removed.

I'll get this cleaned up later this afternoon for you and post back when done. Yeah WP as a technology is unfortunately junk these days. The more popular software gets, the more likely it is that it will become the target of hackers. WP is one of if not the most widely used CMS out there, so it makes a great target for cybercrime efforts. They can find one exploit and turn hundreds of thousands of websites into spam and phishing machines overnight...it's simply too big an opportunity for cybercriminals to ignore these days.

Thank you for the unsuspension. I have removed 2 php scripts from my account that act as proxy.

We've temporarily closed our automated VPS signups to make some upgrades to our billing system. In the meantime we can still build VPS manually. If you're interested in signing up for a VPS please select the plan you want from https://heliohost.org/vps and submit your email address. After your VPS request is submitted post at https://helionet.org or chat with us at https://heliohost.org/chat and we can manually email you an invite link to get your VPS set up. We hope to get the automated VPS builds without needing to contact support soon. Let us know if you have any questions.

Unblocked. Can you access the wiki now? https://wiki.helionet.org/

We had to block a bunch of IP ranges since bots were attacking the Wiki last weekend. Your IP is probably in one of the ranges. This support request is being escalated to our root admins so they can unblock you.

Last week we had an issue with Brody and Cody, our nameservers, and we have been very busy during the subsequent days rebuilding them and getting everything back online. Since the older brothers were getting so much attention, the youngest brother, Johnny, threw a tantrum and demanded all of our attention. We noticed Johnny was acting up a couple hours ago, and shut him down to take a closer look. It turns out the master boot record needed to be rebuilt and the partition data needed to be reconstructed as well. We have access to the hard drive now, and it seems like most of the data is still intact. This could indicate that the hard drive is going bad though, so we've already started making backups of everything. It's actually interesting timing because Johnny was already scheduled to be rebuilt in the next month or two anyways, so we've just accelerated that plan. While the backups are being created we will be building a new Johnny on newer hardware and a more reliable hard drive raid array. Once all of the backups are ready we will let you know, so you can download them. If you'd like to get your website back online immediately, the Morty and Tommy servers are still operating normally, or you could even move to a VPS as well. If you'd like to stay on Johnny we will get the new server finished and the backups restored as soon as possible, but there is no promised ETA and it may take a week or maybe even longer.

There is a new Johnny running on the IP which is why you see a login page and johnny certs, but it's still being rebuilt. All the backend stuff has to be configured. When it is finished, we'll likely send invites for users to create new accounts since we can't recover the old ones. Users who took the free Morty trial will eventually be moved back to Johnny too if they decide not to purchase Morty plans.

Thanks for letting us know the hardware hiccups that resulted in extended outage. At day 10 now of "even longer", how is progress going? Domains hosted on Johnny are serving up johnny.heliohost.org certificates, so there seems to be some movement (but no account portal login).

First of all, sorry for the long downtime on our main website. Over the past few years our main database has just been getting slower and slower. It was last rebuilt in 2017 so it was well overdue for an upgrade. A few days ago the main database was so slow that we decided to take it offline, and rebuild it with a modern operating system and up-to-date software. We expected the downtime to last a few hours, but then during the upgrade everything fell apart. While Cody was down, his twin brother Brody got so sad he died too. This happens sometimes with twins because they can't live without each other, which is cute but also very tragic. So then, with both a dead Cody and a dead Brody, we had no nameservers, no main database, no website, no forum, no wiki, etc etc etc. But here at HelioHost we never give up. No matter how many servers explode, or how many evil for-profit corporations try to destroy us we will never give up. It took a few days, but our main website is back online, both of our nameservers are back online, our forum is working again, and a lot of the stuff going on behind the scenes are working again too. That said, there is still plenty of stuff that isn't working yet. The main issue seems to be that during the upgrade of the nameservers a lot of DNS zones got lost, so some websites are offline. If your domain gives a DNS error when you try to visit it in a browser let us know and we can take a look. It usually only takes a few seconds to recreate the DNS for you. We're still working on getting everything functional again, but we're making progress. Thanks for everyone's patience during this crazy rebuild.

Our old nameservers broke, and we had to transfer all of the zone records to the new DNS servers. It seems like some of the zone records didn't get transferred correctly though. I flagged your post in the Staff channel, and the DNS has been recreated for you. Your website loads for me now. If you can't see it, please try clearing your browser cache. If you're a Discord user, you can keep an eye on the HelioHost #News channel for updates when maintenance is happening. If you haven't yet joined the Discord, here's the link to join if you want. For other users who may see this post: If your website is down and it says DNS_PROBE or some similar error please let us know (by making a new post in the support section at: HelioHost > Customer Service) which domain(s) of yours is having the problem, so the DNS can be recreated for you.

Is there an estimate for when the maintenance will be completed? My website (ateus.net) has been offline for days.

PHP 8.5 is now available on all of our hosting plans, including the free Johnny plan. We've also taken the opportunity to upgrade Plesk to the latest version and do a thorough upgrade of all system packages. The performance for the Johnny server has been a little slow for the last few days due to high load, but things are going back to normal now. There may have been a few errors messages as various services restarted, but now that the maintenance is over let us know if any of the error messages persist. We try to avoid doing upgrades too often, because they can cause downtime and slow performance, but it's critical to keep everything up to date to avoid vulnerabilities.

Since our Johnny server is scheduled to be upgraded to faster hardware soon, so we've decided to increase the number of free accounts that we allow new users to create each day. After increasing the limits a few days ago we've seen free signups stay open for 10 minutes, 20 minutes, and even as much as 48 minutes. Keep in mind we have no direct control over how long free signups are open. We just monitor the uptime, speed, and load of the Johnny server. Then we take into consideration how many accounts get abandoned and go inactive each day. Finally we use all of that data to give away as many free accounts as we can, while still keeping the Johnny server "usable". Our goal is 97% uptime, and a load level of less than 20, which we consider good enough for a free service. If you need better uptime, or a faster loading website we have several upgrade options available. At times we've seen 20 accounts get reserved in less than a second, so even after raising the limit, it's still possible for signups to fill quickly. It really just depends on how many people are trying to signup each day. We generally don't disclose the exact number of signups available each day, because it can vary from day to day, but since the recent increase has caused free signups to stay open for nearly an hour it may be worth mentioning. If you're not very quick at clicking, this might be a good opportunity to get a free account, but if the uptime and speed of Johnny start dropping we may need to decrease the signups again. Our goal is to have free signups stay open as long as possible each day, but our free service is very popular so it tends to fill quickly. Let us know if you have any questions, or comments.

We're increasing the domain limit on the Morty server from 10 to 15! After a year of running our newest plan, Morty, we are still seeing great performance. This plan has nearly perfect uptime, great speeds, and Apache still restarts quite quickly. Therefore we are increasing the domain limit on Morty. If you need more than 15 domains you're welcome to create multiple Morty accounts, or switch to one of our VPS plans which allow unlimited domains. On the other hand, our free Johnny plan is still quite overcrowded and slow. In order to help speed up the server we're reducing the domain limit from 10 to 5. Our mission as a non-profit is to provide free hosting to as many people in need as we can. Our mission is NOT to provide free hosting to just a few people who each have a ridiculous number of domains. We think it best supports our mission to set a reasonable limit to make sure a few entitled people don't hog all of our free resources. If you need more than 5 domains you can make a one-time donation of only $2 to move to Tommy and have 10 domains available, or upgrade to Morty or a VPS. There are a few Johnny users who currently have more than 5 domains, and they will be allowed to keep their current domains for now, but if they want to add or change any of their domains, they will be required to comply with our new limit or upgrade to a plan that supports more domains. Let us know if you have any questions about the updating domain limits.

This morning the city in California where our datacenter is located had a power outage. It took the city a few hours to restore the power, but once the power was back on all of our servers booted up. Everything should be online and fully functional now, but if you notice any issues please let us know.

Your account is being reset. When the reset completes, you'll receive an email with a link to finish setting up a new account. After the process is complete, your old account's data will be available for download at https://heliohost.org/backup/ in case you need any of the content.

您好，我想知道哪些域名是免费的

The domain names you can get for free with HelioHost end in 'helioho.st' or 'heliohost.us'. You can have up to 10 domains on your account. However we prefer not to add domains unless / until they are actually going to be used, because even just having more domains on an account can negatively impact the performance of the server for everyone. You can read more here about how to ask for another domain to be added to your account: https://wiki.helionet.org/Addon_Domains I hope this helps, but please let us know if you have any other questions.

Mine's 384Kbps :angry: Expensive and slow - because I live in South Africa.

When I did a speed test with Gtmetix I found out that my website loaded in only 1.2 seconds with a TTFB of 963 milliseconds. That is really fast considering, 1 I did not optimize the speed of my website, 2 I used WordPress, three I have a ton of different posts, and 4 this is a FREE hosting. To compare that a website hosted on a good webserver in Hostinger (a paid shared hosting plan) with nothing on it had also had a loading speed of 1.2 seconds. Thank You Heliohost for this High Quality Hosting.

Ofcourse tommy is mor fast than other paid hosts in many ways. We have to thank you for that ?

The good thing now is that plesk comes with nginx caching which will make the site even more faster.

Follow this tutorial: However Heliohost is moving to Plesk so you may not be able to do this until later.

Your account has only used 9.8 GB of memory and 694.6 units of cpu in the last 24 hours. That's not bad at all for a wordpress site.

As much as we love to hate on WP around here, I have to admit that number is extremely impressive. And yes, when the content on it is set up correctly (and it's tested outside of registration hours since Tommy does often slow down around midnight UTC), a Tommy account can in fact be faster than some paid hosts.

Now that I installed a WordPress plugin (wp-rocket) the loading time decreased and had a largest contentful loading time of 482 ms and a fully loaded time of 900 ms

Krydos can enable the pgsql Module in php. What version php are you using?

Custom php.ini isn't available on free hosting. However, PostgreSQL should already be there. It's just beside MySQL Databases. Got what he actually wanted.