Leaderboard

The free plan is now back, and better than ever! The Johnny rebuild has been completed and free signups will be opening in about 30 minutes. If you don't already have an account you can signup at https://heliohost.org/signup/ We expect signups to fill pretty quickly, so be ready to click as fast as you can. On May 9th we emailed all of the active Johnny users, and offered them a free trial on Morty to get their websites back online during the rebuild. If you are one of those free users currently on Morty we will be emailing you to ask if you want to stay on Morty or go back to Johnny. If you want to stay on Morty you can use this link https://buy.stripe.com/7sI8wOe4p40y9q0147 to pay $5 which will last about 6 months without overages. If you make a payment let us know so we can make sure it gets applied to your account. If we don't hear back from your we will move you to Johnny automatically in a few days. If you decided not to accept a free trial, you can recreate your Johnny account by going to https://heliohost.org/status/ and entering your email or username. The website will recreate your account for you on the new Johnny server. The new account will be empty so if you want to restore your previous website you'll need to download your backup from https://heliohost.org/backup/ or use a backup that you made yourself. Keep in mind that if your backup is missing anything we may still be able to recover it for you. Just let us know what you're missing, and we can take a look. The new Johnny also has a number of upgrades such as Python 3.14, MariaDB 12.2, PostgreSQL 18.4, etc. If your script isn't working, make sure you're using the correct shebang version. Let us know if you have any questions.

Your current balance is $6.6407 plus $15 plus $3 bonus brings your new total to $24.6407. Based on your load for the last 30 days your new estimated expiration date is 2026-08-24. If your load increases this could run out sooner or if your load decreases it could last longer though. We'll email you occasionally to let you know how your balance is being used. Thanks for increasing your Morty balance.

This support request is being escalated to our root admins.

Thank you, I am forwarding him how to archive the account.

thank you !!!!

I'll go ahead and mark this as [Solved] since there are no outstanding queries for support. If you run into any issues, please open a new ticket. Thanks!

Yes, the Johnny server allows up to 5 domains. If you need more than that, you could upgrade your account to the Tommy server, which allows up to 10 domains. If you need even more domains, your next upgrade option would be the Morty server, where you can have up to 15 domains on a single Morty account. On Morty, you can have more than 1 account too, so if you make 2 Morty accounts, you can host 30 domains, etc. You could also upgrade to a VPS which also allows for multiple domains to be hosted, once you set up the DNS. There was an issue when I tried to add the domain, but it's being worked on. Once added, an admin will post here to confirm it's been added for you.

This user has been advised repeatedly to stop making duplicate posts: 1st time: Sept 3 2025 6:09AM: https://helionet.org/index/topic/65533-regarding-domain-add-remove/#findComment-293641 2nd time: Sept 3 2025 6:09AM: https://helionet.org/index/topic/65534-regarding-domain-add-remove/#findComment-293642 3rd time: Today June 12 2026 5:44AM: https://helionet.org/index/topic/68266-please-add-python-modules/#findComment-303200 4th time: Today June 12 2026 5:48AM: https://helionet.org/index/topic/68265-add-python-modules/#findComment-303202 @prabhatyadav2003 While you await assistance, kindly review our Three Strike Policy here: https://wiki.helionet.org/Suspension_Policy#Three-Strike_Policy since we've now needed to ask you multiple times to stop making duplicate posts for the same issue. Since all staff are unpaid volunteers who donate their free time outside of real-life commitments (paid job, school, family, etc.) we prefer to eliminate unnecessary duplication of time and work. For guidance on where and how to ask for help, see: https://wiki.helionet.org/FAQ#Where_do_I_ask_for_help? To understand how Community-Powered Technical Support works, visit: https://wiki.helionet.org/FAQ#How_does_community-powered_support_work? For support response timelines (SLAs and ETAs), check: https://wiki.helionet.org/ETA Asking the same question in multiple places can lead to wasted staff time and effort, resulting in slower support timescales for you and other users.

Please do not post multiple topics for the same issue. Requests can take up to 24 hours to receive a response.

That's good to know. Those files can vary quite widely by server version and database content, so the fact an off the shelf AI can convert the binary InnoDB database files back into .sql format without issue is quite impressive. Thank you for the info.

Nope not mistaken. An alias is exactly what you need if you don't want it to redirect. Alias has been added. Please be sure to configure DNS using our name servers or by using A and AAAA records pointed to the IPs shown in Plesk. The alias can take up to 2 hours to function.

Just add these two lines in the .htaccess file for the domain being attacked, deny from 139.59.136.0/24 deny from 146.190.103.0/24 If the attacks continue from this same range, change the above to deny from 139.59.0.0/16 deny from 146.190.0.0/16

Sorry for the delay. I've been travelling the last few weeks, and somehow managed to miss this one. The requested DNS record has been added. In the future, if you don't receive a reply within 24 hours we encourage users to bump their support requests to make sure we don't miss it.

Invoice sent.

Great to hear you enjoyed the experience here and learn something from it! You should be able to cancel your VPS here: https://heliohost.org/dashboard/cancel/ If that doesn’t work, let us know and I’ll have Krydos cancel it for you.

Installed. You can see the current list of modules and their versions for Morty's Python 3.14 at https://morty2-info.heliohost.org/pyinfo/info3.14.py

Thanks for upgrading. I have set your balance to $24 after the $19 payment and $5 bonus. This should last you about two years without overages. We're going to move you to the upgraded Morty2. Morty2 is actually even faster and has newer software than the old Morty that you were on before, so it's even more of an upgrade.

Remote access enabled. host=65.19.154.90 port=5432 user=dvdbrugnoli_RestaurantManagerADMIN dbname=dvdbrugnoli_RM password=<set in Plesk>

Correct. SQLite3 is actually built into every Python 3.14 by default too, but we recommend using MariaDB or PostgreSQL because they're easier to get working, and better performance. This module is really ancient and doesn't even work with Python 3.0. For Python 3.14 I installed Beautifulsoup4 instead. You can see the current list of installed modules for Johnny's Python 3.14 at https://johnny-info.heliohost.org/pyinfo/info3.14.py

Weird. The system is unable to set up SPF/DMARC/DKIM on that domain. Keeps saying it can't find it despite the domain obviously existing. Based on the output, I suspect the DKIM setup tool on our side may not be capable of setting this up on Johnny domains (probably due to the rebuild). Flagging for Krydos...

Also, please note that once you change it in Plesk it can take several hours before the dashboard reflects the change.

You can do this yourself in Plesk > Click your username > Edit Profile and change the external email listed to the new one.

An administrator will be able to do this for you.

Johnny no longer has Python 3.12, which is part of the issue. It has 3.14 now. You'll need to update relevant shebang lines. https://johnny-info.heliohost.org/pyinfo/info3.14.py I'll assume you want these installed for 3.14. Datetime, json, and OS are built-in I believe. Requests is already present. Escalating to have the others installed: sqlite3, Beautifulsoup

I've changed the main domain on your account for you. Please note that it may take up to 2 hours for your new domain to fully work. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache Please note there is a risk of data loss when main domains are changed, so I made a full backup for you before I made the changes, in case you need any files from the old domain. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

2026/05/31 17:06:15 [emerg] 613206#613206: duplicate location "/" in /home/bawantha/conf/web/anonymizer.bawantha-beliwaththa.me/nginx.ssl.conf_flask.conf:1 It looks like you tried to add a custom nginx directive but you are trying to pass a location context to another proxy when Hestia already passes all traffic to Apache on port 8080, i fixed the error, and restarted nginx let us know if the error still persists. to add the proxy to port 5001 back, login to hestia, go to web and then click edit, on anonymizer.bawantha-beliwaththa.me, after that click Advanced options and then change the proxy template to python or node depending on what you are using, and then set 5001 in the backend port setting. i also made a backup of your code before making any changes which you can find in /home/bawantha/

thank you~!

Domains re-added. They should work within 2 hours. And yeah, I agree that messaging can be confusing especially for users with external DNS who may not realize the domain needs to be added. The page was written with the expectation that users would be using our DNS (which back in our cPanel days was actually a requirement to add the domain). For users who do use our DNS, an unconfigured domain simply doesn't resolve and returns NXDOMAIN instead of that page, so its obvious its not set up. When external DNS is used, it's possible to force an unconfigured domain to resolve, and the server just shows that page because it has no idea what to do with requests for the domain.

Thanks for quick reply and Morty2 information. What a difference between free and paid in performance and uptime! I am loving Morty and I am sure I will love Morty2 even more.

24 hours... 😓 Well, now we know if someone else has trouble with git, I guess! Glad it's all sorted out! 🙂

Thank you so much for your help! I wanted to let you know that the repository has finally loaded. It took about 24 hours to finish, but it is no longer stuck in the queue. Since it loaded, we won't need to do the account reset. Thank you again for your support!

DNS records added.

I've changed the main domain on your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Changing_Your_Main_Domain#Custom_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache Since there is a risk of data loss when main domains are changed, I made a full account backup for you before I made the changes, in case you need any files from the old domain. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

Domain added. It can take up to 2 hours to start working.

Great! Thank you. - This backup has everything. - Stripe works in my country. I'll do some work with the files, then will request an upgrade, once finished. I'll request some paid domains too. I know you have affiliation with Name Cheap, and I got the URL for this.

thank you for all your hard work 🙏🏻

Domain changed. It can take up to 2 hours to function.

That domain has already been added.

This might help you too

Yeah, that's a lot of emails. Backups 0 MB Emails 728.44 MB Files 245.03 MB Trash 0 MB Logs 23.35 MB PSQL 0 MB MariaDB 0 MB Total 996.82 MB 172K /home/urbanshed.helioho.st/httpdocs 245M /home/urbanshed.helioho.st/urbanshed.in 12K /home/urbanshed.helioho.st/.composer You're at 996 MB out of 1000 MB so you may be able to login quick and start deleting stuff before it goes over the limit again.

Your account was suspended because you exceeded your storage limit. You have 3 options to regain access to your account: You are able to regain access to your account immediately without waiting for an admin by increasing your account's storage space. This storage space upgrade is good for the life of the account, and has no monthly cost. Tell us which files you would like deleted and an admin can delete them for you to get you back under your current storage limit. If you're not sure which files are taking up all of your space an admin can provide a detailed storage space usage report for you. We can also reset your account for you which deletes all files, deletes all settings, and restores your account back to the default state with 0 MB of storage usage.

DNS recreated.

Fixed. The issue is Morty has a newer MariaDB than Tommy, and you created your Wordpress database using a collation that doesn't exist in the older MariaDB on Tommy. After converting your data into a collation that Tommy understands it works fine now.

Last week we had an issue with Brody and Cody, our nameservers, and we have been very busy during the subsequent days rebuilding them and getting everything back online. Since the older brothers were getting so much attention, the youngest brother, Johnny, threw a tantrum and demanded all of our attention. We noticed Johnny was acting up a couple hours ago, and shut him down to take a closer look. It turns out the master boot record needed to be rebuilt and the partition data needed to be reconstructed as well. We have access to the hard drive now, and it seems like most of the data is still intact. This could indicate that the hard drive is going bad though, so we've already started making backups of everything. It's actually interesting timing because Johnny was already scheduled to be rebuilt in the next month or two anyways, so we've just accelerated that plan. While the backups are being created we will be building a new Johnny on newer hardware and a more reliable hard drive raid array. Once all of the backups are ready we will let you know, so you can download them. If you'd like to get your website back online immediately, the Morty and Tommy servers are still operating normally, or you could even move to a VPS as well. If you'd like to stay on Johnny we will get the new server finished and the backups restored as soon as possible, but there is no promised ETA and it may take a week or maybe even longer.

This user is actually on Tommy and has 7 domains, which is why I asked for the URL. That said, I just realized it's all of his domains, and it's because his IPs on Cloudflare are incorrect. His DNS is set to Morty's IP but the account is on Tommy because he didn't refill his Morty balance. He needs to correct the DNS in Cloudflare on his end to point to Tommy.

Let me guess, you are on Jonny server right? I fear you are not alone. I am also experiencing the same thing but I read the news and stay calm. My advice? Always read the news, it will help you stay calm.

Please post the full, uncensored URL that's experiencing this problem so we can review the issue.

There is no ETA for when adding/removing domains can be handled by users. Please see this page in the technical documenation Wiki which explains more: https://wiki.helionet.org/Addon_Domains#Addon_Domains Users cannot yet manage domains on their account themselves. We plan to add this feature in the future, but there is no ETA for when it may be implemented.You can read more about ETAs here: https://wiki.helionet.org/ETA In the meantime, HelioHost staff will be happy to help you manage your addon domains. Since there are very few unpaid volunteer staff spending their time keeping HelioHost running, requests for features and fixes have to be triaged and handled in a priority order. I think right now, the focus is on getting the servers fixed. There's also Java language support in the works, and the ability for users to add/remove their own domains is on our to-do list as well. In the meantime, to free up staff time to implement the necessary repairs and new features even quicker, you're welcome to help lessen the load by answering other users' questions if you can. Most of the information about HelioHost can be found in the Wiki, which can be found here and has a great keyword search function: https://wiki.helionet.org/ If there's something you searched for in the Wiki and can't find an answer to, we welcome user-created contributions to the technical documentation as well, so just let us know you'd like a new account to start adding information to the Wiki, and we'll definitely be happy to set that up for you, too.

Thanks for testing it. Max email size has been increased to 25 MB on Morty as requested. Once you're moved back to Johnny you'll probably have to remind us again.

DNS recreated.