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Dear Heliohost Team, Today I made a small donation to help you with this fantastic work. My account user name: sapatpirescoxe Paypal transaction ID: 00821791WF217374E Many Thanks MR

thank you very much for your help

Thanks for taking the time to complete this.

Please check your PMs for information regarding your Lily account.

I've removed your domain name now, please let me know if I missed any. Unfortunately, users' post editing ability had to be restricted because 2 users who decided to break our Terms of Service tried to blank out their posts to hide the evidence of their rule-breaking. 🙄 Admins can still edit posts, so in your case if you want your domain name removed after a request has completed, just let us know and we're happy to help you!

Thank you, I will wait.

I've escalated this thread so Wolstech can set you up on Lily when he has time. Once the account setup is complete, he'll reply in here with more details on how to access it.

hi krydos and kazvee, 10/10 https://www.mail-tester.com/test-gq00bxp27 thank you very much! if i'm not wrong, i used to config gmail to get them through imap. or is there an another way? thx

I've moved the new email questions into a new thread to make it easier for helpers to follow instead of continuing the discussion under the [Solved] thread about adding your domain. The default email quota is 50 per day and 10 per hour. If you need more emails, you'll need to answer the following questions so the root admins can understand what you're sending, who you're sending it to, whether you sell your user's data, and how you'll handle unsubscribing and complaints. If HelioHost receives an abuse report for your account's emails, you'll be suspended for spam. 1) How many emails you plan to send per day? 2) Where you get the email addresses from? 3) How can recipients of your emails unsubscribe? 4) Do you have an unsubscribe@yourdomain.com address set up? 5) Do you have an abuse@yourdomain.com address set up? 6) Does each email have a link to unsubscribe? 7) Do you share or sell email addresses that you get? 8) Post an example of the messages being sent. Please note that providing these details does not guarantee approval from the root admins to increase the email limit, but it gives them all the details they need to consider doing so. We usually recommend not sending a test email with just the words "test" inside but mail-tester seemed fine with that and gave you a green checkmark for that part anyway. 😄 I've never seen that before, so just be aware that usually to get a good score in that section, you should use something that looks like a normal email. I'm not sure of a workaround to not need to check your HelioHost webmail, but I'm escalating this thread so the root admins can set up the email DNS for you and they can probably advise you better on this question, too.

Your records are correct, there is an Archived account on Johnny, but it doesn't have any domains in common with your active account on Tommy. As long as you don't login to the old Johnny account, you shouldn't fall foul of the Multiple Account Detection system. We could even look into deleting the old Johnny one if you want, just let us know if you want more details on how we could get that done for you. For the Tommy account you're having domain issues with, what problems are you having exactly? Without more details, I'd probably first suggest that you check that your domain and all subdomains either have their NS records pointed to the HelioHost nameservers: `ns1.heliohost.org` and `ns2.heliohost.org`, or that you've created A/AAAA records and pointed them to our IPv4/IPv6 address. (To find the correct IPs, please go to: Login > Plesk > Websites & Domains > [domain name] > and check at the bottom of the page.) If you've already checked all that, please give us more info about what issues you're having and we'll be happy to try to help troubleshoot further. Edited to add: Wolstech obviously types faster than I do! 😄

The reason your domain doesn't work on your Tommy account is because the IP addresses in your external DNS are incorrect. The correct ones are shown in Plesk. To fix the issue, you need to correct DNS entries on your external DNS server, ensure the domains are enabled in Plesk, then wait 2 hours. The account michaelpyl is archived. It neither violates the TOS nor has any impact on your Tommy account. As long as you don't restore it, you're fine. If you do want to restore the Johnny account at some point, you'll need to delete your Tommy account first to avoid violating the TOS.

I've edited all posts in this thread so your domain names are no longer shared, but please let me know if I accidentally missed anything. Thanks for letting us keep the other guidance, which will still be helpful for other users! 🙂

Remote access enabled. host=64.62.151.106 port=5432 user=funslemmens_vijfblad dbname=funslemmens_boris password=<set in Plesk>

I've added those subdomains to your account for you. Please note that it may take up to 2 hours for the changes to take effect. If after a full 2 hours your new subdomains don't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Changing your main domain won't create any problem, but there is more involved with changing a main domain than there is just adding or removing addon domains. It's not a problem if you know what to expect. Right now, your main domain is a helioho.st domain, and your custom domain is the addon. You can keep that if it works for you. Later on, if you want to change your main domain to your custom domain, what would happen is: - We would need to delete your custom domain from being an addon domain, which would delete the folder inside Plesk for it, and all its files. If you have a backup made, this isn't really a problem, but you would need to re-upload the files after the changes are made. - We would make your custom domain the new main domain, which would delete all the existing files inside httpdocs that belong to the free helioho.st domain you have now. This isn't really a problem either if you made a backup of the files you had. If you even wanted the helioho.st domain put back on to your account as an addon domain, we could do that (but you would need to re-upload all files). The only difference I've noticed between my main domain and my addon domains is that the main domain files go into httpdocs, and my custom domain files don't. They go into a folder that has the same name as my custom domain. I actually prefer it this way so I don't accidentally upload things to the wrong place (since I use my main domain mostly for testing), but you may prefer it the other way around. I hope the above was helpful but please let us know if you have any questions.

Yes. If you have any additional domains/subdomains you want added, just create a thread, list the domains you want, and we can add those for you. You can have a limit of up to ten domains associated with your account. You can request any available .helioho.st or .heliohost.us domain. You will need at least one domain, but if you want to change your main domain from [ Redacted by KazVee as per user's request ].helioho.st to something else, we can do that too.

The free domains we offer end in: "helioho.st" and "heliohost.us". As for adding the domain, that's been done now for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, you can either: 1) Set NS records pointed to the HelioHost nameservers: `ns1.heliohost.org` and `ns2.heliohost.org`, or 2) Manually create DNS records: a) Add an A record (IPv4) pointing to your server's IPv4 address b) Add an AAAA record (IPv6) pointing to your server's IPv6 address To find the correct IPs, please go to: Login > Plesk > Websites & Domains > [domain name] > and check at the bottom of the page. If after a full 2 hours your new domain doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache