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HelioHost is happy to announce that we're disabling ads across all of our websites and hosting plans, including the free Johnny plan, starting now. Back in 2008 through 2016 or so HelioHost was 100% funded by ads, and we made so much ad revenue that we even managed to save up quite a bit of money in our bank account too. It might come as a shock to some of you, but it isn't free for us to provide free hosting, so we still have to pay for stuff like electricity and internet access. As the years went by Adsense kept paying less less and less each year, and our bills kept adding up to be higher than the ad revenue. So our bank accounts kept dwindling lower and lower. There were a few scary years in there where we had to make some hard decisions whether or not to just give up and shut down entirely. We didn't think anyone would be willing to donate to us, but we didn't really have a lot of other options, so starting in 2016 we began asking for donations. We were then, and still are, completely shocked by how generous people can be. After finishing a record setting fundraiser to purchase a new server earlier this year, we discussed it and decided that we don't need ads at all anymore. As long as people keep donating towards our non-profit mission to provide free or low cost hosting, we don't need to bombard you with annoying advertisements. Thank you to all of our donors for making this possible.

HelioHost is raising funds to purchase a new server! https://donorbox.org/rebirth-of-stevie In 2005, Ashoat, who was 14 years old at the time, came up with the ridiculous idea of giving away web hosting for free. He purchased the domain heliohost.org and a reseller plan, but it wasn't too long before there were so many people wanting to host their website for free on HelioHost that Ashoat had to buy a server to support them all. He named that first server Stevie. HelioHost now has several more servers, but Stevie is special because he was the first. We used that server as long as we could, but it eventually became too old to do anything useful anymore, so we unplugged it. We are going to hand poor old Stevie over to the recyclers soon, but that doesn't have to be the end for him... 2025 is HelioHost's 20-year anniversary, and what better way to celebrate this milestone than by reflecting on where we came from, and taking the next step towards where we are going. We can keep the spirit of Stevie alive to carry on his purpose even after his metal, copper, and silicon have all been melted down, by raising funds for a new server and naming it Stevie. Summary of thank you gifts (see fundraiser for details): $5 = +1000 MB on existing Morty, Tommy, or Johnny account. $10 = +2000 MB (to a max of 7000 MB) on an existing Morty, Tommy, or Johnny account. $15 = +3000 MB (to a max of 7000 MB) on an existing Morty, Tommy, or Johnny account. $20 = +4000 MB (to a max of 7000 MB) on an existing Morty, Tommy, or Johnny account. $25 = +5000 MB (to a max of 7000 MB) on an existing Morty, Tommy, or Johnny account. $30 = +6000 MB (to a max of 7000 MB) on an existing Morty, Tommy, or Johnny account. $35 = Early beta access to new Java and JSP hosting server before it is publicly available. $40 = +1000 MB on existing Morty, Tommy, or Johnny account, plus early beta access to new Java server. $45 = +2000 MB (to a max of 7000 MB) on an existing Morty, Tommy, or Johnny account, plus early beta access to new Java server. $50 = +3000 MB (to a max of 7000 MB) on an existing Morty, Tommy, or Johnny account, plus early beta access to new Java server. $55 = +4000 MB (to a max of 7000 MB) on an existing Morty, Tommy, or Johnny account, plus early beta access to new Java server. $60 = +5000 MB (to a max of 7000 MB) on an existing Morty, Tommy, or Johnny account, plus early beta access to new Java server. $65+ = +6000 MB (to a max of 7000 MB) on an existing Morty, Tommy, or Johnny account, plus early beta access to new Java server. Please don't let Stevie be forgotten. It will only take you a minute to give us a gift to help us achieve this goal. The money you donate is tax-deductible, and any amount big or small helps get us a step closer. Thank you so much!

Here is the final final solution Here is the detail 1. wget --header="TOKEN:secured_token" "http://mbo.helioho.st/cgi-bin/my_script_for_build.py" : this cgi script contains the commands that run "npm install" + "npm run build" 2. touch tmp/restart.txt : after "npm run build" I need to restart the Node JS application, according to Plesk documentation it can be done by creating a file named "restart.txt" in folder "tmp" 3. wget "http://mbo.helioho.st/api/version" : when creating the file "tmp/restart.txt" the server will restart after the next request, that's why I immediately send a request to my application in order it to restart immediately after my new build

HelioHost is doubling our daily memory limit from 100 GB to 200 GB on Johnny and Tommy accounts. Morty accounts will also be able to use up to 200 GB of memory in a day before overage charges begin to get added to the bill. We've had the 100 GB memory limit for a while now, but we think it is time to raise the limit. Most languages are fairly memory efficient, but since we offer Node.js hosting it's nearly impossible to do anything with it, while also staying under the memory limit, because it's so bloated. Ever since we started offering Node.js hosting in 2019 it has basically been a death sentence for any account that tries to use it since it consumes so much memory, and some accounts get suspended after only an hour or two. We are also one of the few free hosting providers that allow long running processes like Discord bots, Telegram bots, and web sockets that can also use a lot of memory too. If you follow our Discord bot guide you end up with an extremely simple Python bot that uses about 50 GB of memory per day, but as soon as you add more features it can easily exceed the old 100 GB per day limit. It's well documented how much we hate Wordpress around here, but we can't deny that it is extremely popular software that a lot of people use. Even with zero plugins you can't get more than about 4k page hits per day before you exceed the old 100 GB limit. Most free hosting providers intentionally set obnoxiously low limits on things like this to force people to upgrade to their paid hosting, but we want our free hosting Johnny plan and donor hosting Tommy plan to be useable, not just schemes to force people to upgrade. Likewise Morty accounts can now use up to 200 GB of memory included in the base $1 per month, before the overage charges of $0.0005 per 1 GB memory begin to accumulate. Let us know if you have any questions.

After about 5 years of using GitBook for our wiki we've decided it is time to move on. We are now using a self-hosted MediaWiki site. The wiki is located at the same URL as it has always been https://wiki.helionet.org but since we just changed the DNS you may continue to see the old GitBook site for up to 4 hours. Let us know if you're interested in editing the wiki and we can create an account for you. Eventually we will offer a self-service way to create wiki accounts and reset wiki passwords, but for now we just want to get the new wiki launched so we don't have to keep two wikis up to date at the same time. We would love to hear any feedback you have on our new wiki.

The Morty server has finally been released for new account signups! If you don't already have an account and want to try out our fastest server, head on over to https://heliohost.org/morty/ to signup. If you already have an account on Johnny or Tommy you can move your existing account to Morty at https://heliohost.org/dashboard/move instead. Only the Morty prepay option is available currently, but we will be releasing the Morty subscription option as well soon. With the prepay option you can make a one-time deposit to increase your Morty balance, and then each day that goes by reduces that balance by $0.0329 as long as you stay under 100 GB memory and 10k CPU usage. If you go over those limits you will be charged for the overage instead of suspended. The overage fee is $0.0005 per 1 GB memory usage and $0.005 per 1k CPU usage. The main advantage of the Morty prepay plan is you can save 16% to 21% over the cost of the subscription plan. With the subscription option, your first month is $1, and then you are charged for any overages at the start of the next month. If you stay under 100 GB memory and 10k CPU every single day you will be charged $1 every month until you cancel. If you exceed those limits you will be charged the same $0.0005 per 1 GB memory usage and $0.005 per 1k CPU on the next month's bill. The main advantage of the Morty subscription plan is you don't have to worry about forgetting to make one-time payments to increase your balance. You can just set it and forget it and your website will stay online as long as the payment continues to go through. Let us know if you have any feedback or questions about our new flagship server.

Morty is finally ready, and we will begin moving the first beta testers over starting in a few minutes. If you're on the list of beta testers from our previous fundraiser you will receive an email when your account move starts. We will make a second announcement when Morty is available for existing users to move their Johnny or Tommy account to Morty which should be in a week or two. Then we'll make a third announcement when new users can signup for Morty accounts which will be a week or two after the second announcement. We hope that Morty will be worth the wait, and we look forward to hearing feedback on how the fastest server we've ever built is running.

Last night Tommy threw a little tantrum because Morty is getting all the attention lately. It's ok, Tommy. We still love you. First the main Tommy IP address stopped routing correctly, then when that was fixed Apache and Nginx broke, and then while we were repairing that MariaDB started having issues as well. Everything should be more or less working now, but there may be a few things you need to do to get your website back online. Known Issue #1) When we run the repair tool on Apache and Nginx it always messes up most of the SSL certificates. This should fix itself after a day or two, but you can speed the process by reissuing the certificate manually. We even have a guide to help you located at https://wiki.helionet.org/common-errors/ssl-certificate Known Issue #2) A lot of the MariaDB passwords and permissions got messed up as well. This is not something that is going to resolve itself. So if you're having trouble connecting to PHPMyAdmin or your website is giving database connection errors you'll need to follow the guide we have located at https://wiki.helionet.org/common-errors/phpmyadmin-mariadb-access-denied Let us know if you notice anything else broken, or you have trouble with either of the guides above.

Over the last few weeks we've seen a lot of cases of previously low load accounts suddenly getting suspended for high memory usage. Of course, quite a few people have accused us of having inaccurate load monitoring, and we have wasted a great deal of time testing the load monitoring over and over and over and over again. As far as we could see the load monitoring was working perfectly. Since we're going to be launching Morty soon it is very important to us to have accurate load monitoring. Well, we finally figured out the problem. The load monitoring is working perfectly, and since it works so well, it helped us find the actual issue: People's PHP processes aren't always exiting like they should. Normally PHP processes fire up, spit out some website after a few milliseconds, and then hang around for a maximum of 30 seconds or so before their memory is reclaimed by the OS. We've been seeing some PHP processes lock up and continue using memory for over 22 hours. We have already devised and implemented a fix that should make sure this high memory usage doesn't continue, but as always we recommend keeping an eye on your load chart at https://heliohost.org/dashboard/load/ and let us know if anything abnormal is happening. We also recommend taking a look at your web statistics, and blocking any abusive IPs you find. We're also seeing a lot of accounts with 10k to 100k page hits per day from hacker bots, etc. Obviously no human has visited your site ten thousand times in a single day so just block them with .htaccess. We can't block IPs for you because there are legitimate reasons for you to have tons of page hits from a single IP, such as running an API. Let us know if you need help.

You've probably heard of Apache and Nginx, but have you heard about Caddy? In this video we show you how to install the Caddy webserver software on your VPS. Caddy is known for issuing SSL certificates automatically, and being easier to configure than his more famous relatives. It's worth checking out! https://youtu.be/Vq-cKnQGevU It's been a bit since we released a new video, but hopefully you enjoy this one. Some users find it much easier to follow a video guide rather than reading the text guides we have at https://wiki.helionet.org/ Please let us know if there is a specific topic that you think would be good for our next video. Also if you don't mind subscribing to our YouTube channel that would be a great way to get some free advertising. We are a small non-profit funded by donations so we don't have a huge budget to afford paid advertising, so the more word of mouth recommendations, the more social media likes, and the more subscribes we can get goes a long ways towards finding more users and continuing to grow. Even if you can't donate, this is a great way to help us for free. Thanks!

One of the most common questions we get is "Can I run a Minecraft server on HelioHost?" The answer is yes, and we've made a video tutorial on how to get started. https://youtu.be/JAXDD7VYHUk We are going to try to continue releasing new videos every 2 weeks, because some users find it much easier to follow a video guide rather than reading the text guides we have at https://wiki.helionet.org/ Please let us know if there is a specific topic that you think would be good for our next video. Also if you don't mind subscribing to our YouTube channel that would be a great way to get some free advertising. We are a small non-profit funded by donations so we don't have a huge budget to afford paid advertising, so the more word of mouth recommendations, the more social media likes, and the more subscribes we can get goes a long ways towards finding more users and continuing to grow. Even if you can't donate, this is a great way to help us for free. Thanks!

We have made some changes to the Tommy server to help reduce the number of 503 errors, and speed up the execution of PHP scripts. The feedback we've gotten so far seems to indicate that it is working. We have also noticed that the changes have sped up the time it takes for Apache to restart which should reduce downtime as well. Since the DDoS was targeting the webmail subdomain of random domains hosted on Tommy we just went through and disabled Roundcube on every account. We figure most people probably don't even use the webmail anyways so it is a waste of system resources to have it on by default. If you regularly use Roundcube webmail you can re-enable it yourself on your domain if you need to. Login > Continue to Plesk > Mail > Mail Settings > [Your Domain] > Webmail > Select Roundcube > Ok After enabling webmail again you will need to wait for up to 2 hours for an Apache restart before it will work. In the meantime if you go to webmail.yourdomain.helioho.st it will show the queued page with an estimate of when webmail should start working again. We will also be disabling webmail on Johnny to help with the 503 errors on that server too. We will likely need to disable free signups for a day or so because the server gets really slow while all the webmails are being disabled so account creations tend to time out. Let us know if you have noticed an improvement on the PHP performance of Tommy, or if you have any questions.

Over the past week or so both Johnny and Tommy have been experiencing occasional slow loading and 503 errors on PHP pages from time to time. This is definitely not normal because we've been using Plesk since 2021 and none of us can even remember the last time we saw a 503 error, and then suddenly they are happening quite frequently on these two servers. We are investigating the issue, and are hoping to resolve it soon. In the meantime, here are some ideas you can do to improve the uptime of your PHP based website. 1. Morty hasn't been affected at all by the 503 errors on PHP pages at all so far, so this is a great time to upgrade to our fastest flagship server starting at only $1 per month. You can check out the discounted Morty packages at https://heliohost.org/dashboard/move/ and move yourself over without talking to an admin by using our fully automated upgrade process with zero downtime for your website if you're interested in trying it out. 2. VPS also have not been affected by the 503 errors either. They start at $4 per month, and aren't affected by other users on the same server as you, because on a VPS you're the only user. Being able to have root SSH access is also a great perk of being a VPS customer. You can check out the plans at https://heliohost.org/vps/ 3. If you don't want to upgrade it is possible for some PHP websites to be converted to static websites. Since it is only PHP being affected by these 503 errors converting your site to use only static html, Javascript, and CSS will allow your website to load faster, have less errors, cause less server load, and greatly reduce the chance of your site getting hacked. It's not possible for all websites to be converted though so this isn't an option for everyone. 4. You could also switch to a language other than PHP. For instance, Python websites using CGI, Django, or Flask haven't been affected by the 503 errors at all. Node.js hasn't been affected by the 503 errors either, but if you decide to try Node.js we recommend keeping a close eye on your load graph at https://heliohost.org/dashboard/load/ because it's easy to go over your 200 GB memory limit. In order to diagnose these 503 errors, the first step we're going to take is implementing additional logging and performance monitoring so we can see exactly when and why the errors are occurring. Let us know if you have any questions, or have any additional information to assist in our investigation.

HelioHost has released a new YouTube video on how to set up a Discord bot on any of our shared hosting plans, including the free Johnny plan. Check it out and subscribe at https://youtu.be/-9Q9SAONgtM Back in June 2021 we started a YouTube channel for HelioHost and began releasing videos on how to do various projects on our hosting. Our plan was to release a new video every 2 weeks, but then less than a month later we were forced to switch control panels. Since all of our systems, code, signup pages, and everything else were designed for our old control panel it was a massive undertaking to rewrite all of our websites and code to work with Plesk so we didn't have a lot of time to release new videos. Now that we're fully recovered, and our transition to Plesk is mostly done we decided it would be a good time to start releasing videos again. Please let us know if there is a specific topic that you think would be good for our next video. Also if you don't mind subscribing to our YouTube channel that would be a great way to get some free advertising. We are a small non-profit funded by donations so we don't have a huge budget to afford paid advertising, so the more word of mouth recommendations, the more social media likes, and the more subscribes we can get goes a long ways towards finding more users and continuing to grow. Even if you can't donate, this is a great way to help us for free. Thanks!

If you're on the Morty plan you can now see your billing information at https://heliohost.org/dashboard/billing/ This page contains detailed billing information for your account that goes back one year. We keep track of billing charges to one-hundredth of a cent and charge a flat rate of 3.29 cents per day if you don't exceed 100 GB memory and 10k CPU in a day. If you exceed those limits, instead of suspending you, we just charge you $0.0005 per 1 GB and $0.005 per 1k CPU. With the billing page, you can see the exact memory and CPU you used each day, as well as detailed graphs showing what times of the day your website had a lot of load. The billing dashboard is very new so if you see any bugs please let us know so we can get it fixed. If you're not currently on the Morty server and want to check it out, you can move yourself over with this page https://heliohost.org/dashboard/move/ Morty will be available for new signups beginning in a few weeks.

We have added support for Node 23.1.0 to Johnny, Tommy, and Morty. Keep in mind that Node.js uses massive amounts of memory so if you decide to test it out make sure you keep an eye on your load graph at https://heliohost.org/dashboard/load/ All users on Johnny and Tommy are limited to 100 GB memory per day, and if you go over the limit your account will be suspended. On Morty if you go over 100 GB you will have to pay more for your excess load. As always with Node.js websites we strongly recommend following our guides located on our wiki https://wiki.helionet.org/tutorials/node.js because they use Passenger. If you follow Node.js guides from other sites they will likely use more memory over all.

Should be fixed. /tmp was full again...

Here is the second video in our Minecraft series. This video documents how to set up a modded Minecraft server on a HelioHost VPS. https://youtu.be/Fgmzvrtu7sA We are going to try to continue releasing new videos every 2 weeks, because some users find it much easier to follow a video guide rather than reading the text guides we have at https://wiki.helionet.org/ Please let us know if there is a specific topic that you think would be good for our next video. Also if you don't mind subscribing to our YouTube channel that would be a great way to get some free advertising. We are a small non-profit funded by donations so we don't have a huge budget to afford paid advertising, so the more word of mouth recommendations, the more social media likes, and the more subscribes we can get goes a long ways towards finding more users and continuing to grow. Even if you can't donate, this is a great way to help us for free. Thanks!

it reflected now. thanks @MoneyBroz!

found it, @Krydos! Github Webhooks - Heliohost Wiki I can't contain my excitement right now, haha. thanks for adding it on wiki.

Happy Memorial Day everyone! HelioHost has released a new YouTube video on how to issue a Google Trust Services certificate on a VPS. Check it out and subscribe at https://youtu.be/qXp6pw_aV0w We are going to try to continue releasing new videos every 2 weeks, because some users find it much easier to follow a video guide rather than reading the text guides we have at https://wiki.helionet.org/ Please let us know if there is a specific topic that you think would be good for our next video. Also if you don't mind subscribing to our YouTube channel that would be a great way to get some free advertising. We are a small non-profit funded by donations so we don't have a huge budget to afford paid advertising, so the more word of mouth recommendations, the more social media likes, and the more subscribes we can get goes a long ways towards finding more users and continuing to grow. Even if you can't donate, this is a great way to help us for free. Thanks!

It looks like you were suspended for using 201.15 GB of memory. I'm not sure what content you're hosting that caused such a massive spike in memory over a ~17 hour period, but it's also possible that a bot or malicious actor is paging your website repeatedly. I've unsuspended your account, it'll resume working shortly.

HelioHost has released a new YouTube video on how to install Nginx on a VPS. Check it out and subscribe at https://youtu.be/zHwWs7Tt2zc We are going to try to continue releasing new videos every 2 weeks, because some users find it much easier to follow a video guide rather than reading the text guides we have at https://wiki.helionet.org Please let us know if there is a specific topic that you think would be good for our next video. Also if you don't mind subscribing to our YouTube channel that would be a great way to get some free advertising. We are a small non-profit funded by donations so we don't have a huge budget to afford paid advertising, so the more word of mouth recommendations, the more social media likes, and the more subscribes we can get goes a long ways towards finding more users and continuing to grow. Even if you can't donate, this is a great way to help us for free. Thanks!

You can now upgrade the storage space on your account by going to https://heliohost.org/dashboard/storage/ This process is fully automated, and you no longer have to contact an admin to increase your storage space. Unlike most hosting providers we don't charge a monthly rate for storage space on our shared hosting accounts. We just charge a flat one-time donation of $5 per 1000 MB. The storage space, once increased, stays with your account forever. If you switch hosting plans, the storage transfers with your account. If you go inactive and your account is archived, the storage space will still be there years from now when you renew your account. Let us know if you have any comments or run into any issues upgrading your own storage space.

We're happy to announce that PHP 8.4 is now available on the Morty server. We will be upgrading Tommy and Johnny to have PHP 8.4 as well soon.

thanks!

A huge thank you goes out to the 66 generous donors who have helped us complete our latest fundraiser in record time. Based on previous fundraisers we expected it to take about 6 months to raise the $2500 to buy a new server, but we have already reached our goal in exactly 1 month. If you're a donor and haven't received your thank you gifts yet, please let us know so we can get that set up for you. Now that we have raised the funds that we asked for, we will use the money to buy a new server with 192 GB memory, 40 CPU cores, and 10.5 TB of hard drive space named Stevie. Since we're a small non-profit run by volunteers it will take at least a few months to get everything set up, but we'll make an announcement when we're ready for the Java beta testers to start helping out testing the new server. We're also really excited to be able to increase the amount of free hosting space that we have. Johnny continues to fill in less than a second at both noon and midnight most days even though we've increased the number of available free accounts granted each day by quite a bit. This fundraiser should be able to nearly double the amount of free hosting space that we have. We'll make more announcements as the hardware gets installed, and the new server gets set up. Keep an eye out for the latest HelioHost news.

Thanks for the help guys and sorry for being so dumb ×_×

Hi KazVee, Thank you for your response. Yes, I see it now in Plesk. I'm proud to be a part of this journey. Thanks for the fabulous support as usual and have a great day ahead. Cheerz ?

I don't mind giving the extra $1. This is a great service and I'm happy to support it that extra bit!

We're updating our Terms of Service. Our Terms explain what you can expect from us when using our services, and what we expect from you as a user of our services. You can find the updated Terms at the following URL: https://wiki.helionet.org/hosting/terms From here on out, we will email all of our users each time we make changes to the Terms of Service to give them plenty of time to review the changes and opt out of the changes if they wish to. What is changing: * We have been using slightly different Terms of Service for our shared hosting and VPS hosting for the last 6 years, but now we've unified them to make things easier to understand. * We have never allowed cryptocurrency mining on any of our hosting plans, but now we've added that information to the Terms of Service to make it easier to find. * We've never allowed children below the age of 13 to use our services, but it is now simpler to locate. * We have expanded our restriction on modifying game content to include preventing normal operation as well. * In addition, we've clarified the risks you assume by using our service, that you agree to not hold us liable for damages resulting from our service not working properly, and that we don't guarantee availability or uptime. * We have also made some minor changes to phrasing for clarity. What this means for you: Our Terms have been updated to reflect these changes and go into effect on January 17th, 2025. If you agree to these Terms, no further action is needed, and you can continue using our services as you always have. By continuing to use our websites or the services you receive after that date, you agree to the updated Terms.

Ayyyyyyyyyyyyyyy! Happy New Year!

Glad to hear you got it working and thanks for posting the solution! The information posted will be helpful to others if they ever want to do the same thing. Please let us know if you need anything else.

Thanks for reporting it. It should be fixed now.

Hi Krydos, there is one specific security issue that I noticed. I don't feel it is safe to discuss it in forum. So is there a way I can reach you via PM. Thanks

The API needed for the HelioHost Dashboard still isn't working, and it looks like all SSL certificates were disabled internally again (the repair tool does this as part of a repair, users have to remove and reinstall them to fix it). I reinstalled your cert for you, but until the server is fixed completely and bihourly is running again so Apache restarts, it's not going to take effect.

Yeah, the www record was indeed missing. It's been fixed and the cert has issued successfully.

I have no idea what Uberspace is or how they do their billing. We're going to offer a subscription option where you pay $1 up front for the first month, and then are billed for any days you went over 100 GB memory at the rate of $0.0005 per 1 GB memory or if you go over the 10k CPU limit at the rate of $0.005 per 1k CPU. Then at the end of the month you pay $1.00 plus any overages for the previous month. We're also going to offer an option to signup for Morty without a monthly subscription by pre-paying some amount, and then your balance is reduced each day. When you get low on funds you get a reminder to do some more prepaid amount or switch to a subscription. We're also going to offer a 16% discount on prepaid plans versus paying monthly.

When I first glanced at this I read joyless trout. Haha. Remote access enabled. host=65.19.154.90 port=5432 username=joyless_user dbname=joyless_tryout password=<set in Plesk>

Now I used the manual password reset link and it works. I can now successfully log in. Thanks for help.

Awesome! Thanks a lot @Unknown025! ?

"Smart static files processing" has been disabled on your domain. The setting should go into effect in about 26 minutes. For anyone else who searches and finds this, you can actually turn this off yourself by going to Login https://heliohost.org/login/ > Continue to Plesk > Websites & Domains > [Your domain] > Hosting & DNS > Apache & Nginx > Uncheck the smart static files processing box. Keep in mind changing most settings like this can take up to 2 hours to go into effect. @KazVee Maybe we should add these instructions to the Wordpress wiki?

One of the biggest problems on forums these days is lack of good forum etiquette. What some of the newer users of message boards don't understand is that forums have a very different environment from a chatroom, an instant message conversation, or even an email correspondence. Users of respectable message boards are expected to act maturely. And therefore, to help some of our newer users, I have created this guide to maintaining good forum etiquette. Use spelling and grammar correctly. Always capitalize the first letter in a sentence, even if you only have one to post. Always use periods. Capitalize only when necessary. Remember, all caps means you're yelling. Use commas and punctuation marks. The only excuse you can have for bad spelling or grammar is that you are not a native of an English-speaking country, and even then, you should do your best to learn English.Don't post just to up your post count. In fact, don't even pay attention to your post count. The senior members of a forum aren't respected because they have lots of posts, but because they are good contributors. You should strive to do the same.When you post, make it in-depth. Never just say "I agree" or "Good idea." Describe your idea. Say "I agree because..." or "Good idea. I think..." We want to hear a developed opinion, not just a short statement. Two or three word posts aren't really contributing anything to the forum.Know what you're talking about. Most forums are a community of experts and enthusiasts, and they love to discuss their passions. However, if you go into a topic you don't know much about and say something ignorant, it'll really tick them off. Especially if you stated it with authority.Never ask someone a question you can could easily get answered through a search engine or an encyclopedia. People expect you to find things out on your own instead of getting other members to do it for you. Laziness is frowned upon.Make sure never to turn a topic into back-and-forth conversations on random things. Topics are made for a reason - to discuss something. If you go into a topic and turn it into something completely irrelevant from what it was intended to discuss, you're only ruining it for the users who seriously want to discuss that topic.Don't just go through every topic in a forum posting in each one. Most people will find it hard to believe that you actually have something important to contribute to a topic if you post all over the place.Don't overdramatize unimportant things. There is no need to post a sorry thread if you broke a rule, or make a big deal when something doesn't apply to you. If you made a mistake, no big deal. If you follow these rules, people will forget all about it in a month or so.Don't freak out if no one responds. People have things they need to deal with outside of HelioNet. If you have a question and it has gone several days without being answered, kindly bump the thread up so others may see it.These are just the basics of forum etiquette. You'll learn much more as you post and interact with the community. We won't chastise you for a mistake, but we expect you to do your best to follow this guide. Good luck, and happy foruming © Copyright Helio Networks 2006-2009

Glad your account is still working after the domain shenanigans.

Hi; Thanks for setting up these 2 domain names in such quick (I mean QUICK!) time... Much appreciated! To follow up, I am assuming it is the same process to add sub-domains... Looking to have the following: - taodgfu.cjburken.com -> pointing to TAODGFU folder under cjburken.com - app.23bill.com -> pointing to 'public' (not public_html) folder under 23bill.com Thanks in advance for the help on this. Chris

Closing due to inactivity.

All HelioHost staff are unpaid volunteers. We have full-time jobs and lives outside this project, and we run the organization in our free time. If we are busy, things may not get done very quickly. Help is usually provided within 24 hours, but there is no guaranteed timeframe. Due to time zone differences (most staff are based in North America) and real-life commitments like work, school, and family, response times can vary. Unlike for-profit hosting companies with full-time employees working 40 hours a week, it is rare for any of our volunteers to work more than an hour or so per day. No one is required to log hours and volunteers come and go as they please. If we are not having fun volunteering, providing support, chatting with the community, or developing new features, we take a break and focus on other things. This is why we do not offer SLAs or ETAs for new features or repairs, and why things move a little slower than with a commercial host. You can read more about why we cannot offer ETAs here: https://wiki.helionet.org/ETA I notice that you have not yet answered the question: Can you explain why the email addresses on these accounts have the same person's name in them? Bumping a thread without answering a request for more information will not speed up replies to you.

Eventually you will be able to move to Johnny if you want.

Thank you!

It was fixed for everyone who was moved after you. You haven't been moved again since the fix.