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HelioHost is happy to announce that we're disabling ads across all of our websites and hosting plans, including the free Johnny plan, starting now. Back in 2008 through 2016 or so HelioHost was 100% funded by ads, and we made so much ad revenue that we even managed to save up quite a bit of money in our bank account too. It might come as a shock to some of you, but it isn't free for us to provide free hosting, so we still have to pay for stuff like electricity and internet access. As the years went by Adsense kept paying less less and less each year, and our bills kept adding up to be higher than the ad revenue. So our bank accounts kept dwindling lower and lower. There were a few scary years in there where we had to make some hard decisions whether or not to just give up and shut down entirely. We didn't think anyone would be willing to donate to us, but we didn't really have a lot of other options, so starting in 2016 we began asking for donations. We were then, and still are, completely shocked by how generous people can be. After finishing a record setting fundraiser to purchase a new server earlier this year, we discussed it and decided that we don't need ads at all anymore. As long as people keep donating towards our non-profit mission to provide free or low cost hosting, we don't need to bombard you with annoying advertisements. Thank you to all of our donors for making this possible.

You've probably heard of Apache and Nginx, but have you heard about Caddy? In this video we show you how to install the Caddy webserver software on your VPS. Caddy is known for issuing SSL certificates automatically, and being easier to configure than his more famous relatives. It's worth checking out! https://youtu.be/Vq-cKnQGevU It's been a bit since we released a new video, but hopefully you enjoy this one. Some users find it much easier to follow a video guide rather than reading the text guides we have at https://wiki.helionet.org/ Please let us know if there is a specific topic that you think would be good for our next video. Also if you don't mind subscribing to our YouTube channel that would be a great way to get some free advertising. We are a small non-profit funded by donations so we don't have a huge budget to afford paid advertising, so the more word of mouth recommendations, the more social media likes, and the more subscribes we can get goes a long ways towards finding more users and continuing to grow. Even if you can't donate, this is a great way to help us for free. Thanks!

One of the most common questions we get is "Can I run a Minecraft server on HelioHost?" The answer is yes, and we've made a video tutorial on how to get started. https://youtu.be/JAXDD7VYHUk We are going to try to continue releasing new videos every 2 weeks, because some users find it much easier to follow a video guide rather than reading the text guides we have at https://wiki.helionet.org/ Please let us know if there is a specific topic that you think would be good for our next video. Also if you don't mind subscribing to our YouTube channel that would be a great way to get some free advertising. We are a small non-profit funded by donations so we don't have a huge budget to afford paid advertising, so the more word of mouth recommendations, the more social media likes, and the more subscribes we can get goes a long ways towards finding more users and continuing to grow. Even if you can't donate, this is a great way to help us for free. Thanks!

We have made some changes to the Tommy server to help reduce the number of 503 errors, and speed up the execution of PHP scripts. The feedback we've gotten so far seems to indicate that it is working. We have also noticed that the changes have sped up the time it takes for Apache to restart which should reduce downtime as well. Since the DDoS was targeting the webmail subdomain of random domains hosted on Tommy we just went through and disabled Roundcube on every account. We figure most people probably don't even use the webmail anyways so it is a waste of system resources to have it on by default. If you regularly use Roundcube webmail you can re-enable it yourself on your domain if you need to. Login > Continue to Plesk > Mail > Mail Settings > [Your Domain] > Webmail > Select Roundcube > Ok After enabling webmail again you will need to wait for up to 2 hours for an Apache restart before it will work. In the meantime if you go to webmail.yourdomain.helioho.st it will show the queued page with an estimate of when webmail should start working again. We will also be disabling webmail on Johnny to help with the 503 errors on that server too. We will likely need to disable free signups for a day or so because the server gets really slow while all the webmails are being disabled so account creations tend to time out. Let us know if you have noticed an improvement on the PHP performance of Tommy, or if you have any questions.

Over the past week or so both Johnny and Tommy have been experiencing occasional slow loading and 503 errors on PHP pages from time to time. This is definitely not normal because we've been using Plesk since 2021 and none of us can even remember the last time we saw a 503 error, and then suddenly they are happening quite frequently on these two servers. We are investigating the issue, and are hoping to resolve it soon. In the meantime, here are some ideas you can do to improve the uptime of your PHP based website. 1. Morty hasn't been affected at all by the 503 errors on PHP pages at all so far, so this is a great time to upgrade to our fastest flagship server starting at only $1 per month. You can check out the discounted Morty packages at https://heliohost.org/dashboard/move/ and move yourself over without talking to an admin by using our fully automated upgrade process with zero downtime for your website if you're interested in trying it out. 2. VPS also have not been affected by the 503 errors either. They start at $4 per month, and aren't affected by other users on the same server as you, because on a VPS you're the only user. Being able to have root SSH access is also a great perk of being a VPS customer. You can check out the plans at https://heliohost.org/vps/ 3. If you don't want to upgrade it is possible for some PHP websites to be converted to static websites. Since it is only PHP being affected by these 503 errors converting your site to use only static html, Javascript, and CSS will allow your website to load faster, have less errors, cause less server load, and greatly reduce the chance of your site getting hacked. It's not possible for all websites to be converted though so this isn't an option for everyone. 4. You could also switch to a language other than PHP. For instance, Python websites using CGI, Django, or Flask haven't been affected by the 503 errors at all. Node.js hasn't been affected by the 503 errors either, but if you decide to try Node.js we recommend keeping a close eye on your load graph at https://heliohost.org/dashboard/load/ because it's easy to go over your 200 GB memory limit. In order to diagnose these 503 errors, the first step we're going to take is implementing additional logging and performance monitoring so we can see exactly when and why the errors are occurring. Let us know if you have any questions, or have any additional information to assist in our investigation.

HelioHost has released a new YouTube video on how to set up a Discord bot on any of our shared hosting plans, including the free Johnny plan. Check it out and subscribe at https://youtu.be/-9Q9SAONgtM Back in June 2021 we started a YouTube channel for HelioHost and began releasing videos on how to do various projects on our hosting. Our plan was to release a new video every 2 weeks, but then less than a month later we were forced to switch control panels. Since all of our systems, code, signup pages, and everything else were designed for our old control panel it was a massive undertaking to rewrite all of our websites and code to work with Plesk so we didn't have a lot of time to release new videos. Now that we're fully recovered, and our transition to Plesk is mostly done we decided it would be a good time to start releasing videos again. Please let us know if there is a specific topic that you think would be good for our next video. Also if you don't mind subscribing to our YouTube channel that would be a great way to get some free advertising. We are a small non-profit funded by donations so we don't have a huge budget to afford paid advertising, so the more word of mouth recommendations, the more social media likes, and the more subscribes we can get goes a long ways towards finding more users and continuing to grow. Even if you can't donate, this is a great way to help us for free. Thanks!

HelioHost is happy to announce that we now support PHP 8.5 on the Morty plan. The Tommy plan will be upgraded to have PHP 8.5 soon, and after that Johnny will have it installed too.

Should be fixed. /tmp was full again...

Here is the second video in our Minecraft series. This video documents how to set up a modded Minecraft server on a HelioHost VPS. https://youtu.be/Fgmzvrtu7sA We are going to try to continue releasing new videos every 2 weeks, because some users find it much easier to follow a video guide rather than reading the text guides we have at https://wiki.helionet.org/ Please let us know if there is a specific topic that you think would be good for our next video. Also if you don't mind subscribing to our YouTube channel that would be a great way to get some free advertising. We are a small non-profit funded by donations so we don't have a huge budget to afford paid advertising, so the more word of mouth recommendations, the more social media likes, and the more subscribes we can get goes a long ways towards finding more users and continuing to grow. Even if you can't donate, this is a great way to help us for free. Thanks!

it reflected now. thanks @MoneyBroz!

found it, @Krydos! Github Webhooks - Heliohost Wiki I can't contain my excitement right now, haha. thanks for adding it on wiki.

Happy Memorial Day everyone! HelioHost has released a new YouTube video on how to issue a Google Trust Services certificate on a VPS. Check it out and subscribe at https://youtu.be/qXp6pw_aV0w We are going to try to continue releasing new videos every 2 weeks, because some users find it much easier to follow a video guide rather than reading the text guides we have at https://wiki.helionet.org/ Please let us know if there is a specific topic that you think would be good for our next video. Also if you don't mind subscribing to our YouTube channel that would be a great way to get some free advertising. We are a small non-profit funded by donations so we don't have a huge budget to afford paid advertising, so the more word of mouth recommendations, the more social media likes, and the more subscribes we can get goes a long ways towards finding more users and continuing to grow. Even if you can't donate, this is a great way to help us for free. Thanks!

It looks like you were suspended for using 201.15 GB of memory. I'm not sure what content you're hosting that caused such a massive spike in memory over a ~17 hour period, but it's also possible that a bot or malicious actor is paging your website repeatedly. I've unsuspended your account, it'll resume working shortly.

HelioHost has released a new YouTube video on how to install Nginx on a VPS. Check it out and subscribe at https://youtu.be/zHwWs7Tt2zc We are going to try to continue releasing new videos every 2 weeks, because some users find it much easier to follow a video guide rather than reading the text guides we have at https://wiki.helionet.org Please let us know if there is a specific topic that you think would be good for our next video. Also if you don't mind subscribing to our YouTube channel that would be a great way to get some free advertising. We are a small non-profit funded by donations so we don't have a huge budget to afford paid advertising, so the more word of mouth recommendations, the more social media likes, and the more subscribes we can get goes a long ways towards finding more users and continuing to grow. Even if you can't donate, this is a great way to help us for free. Thanks!

You can now upgrade the storage space on your account by going to https://heliohost.org/dashboard/storage/ This process is fully automated, and you no longer have to contact an admin to increase your storage space. Unlike most hosting providers we don't charge a monthly rate for storage space on our shared hosting accounts. We just charge a flat one-time donation of $5 per 1000 MB. The storage space, once increased, stays with your account forever. If you switch hosting plans, the storage transfers with your account. If you go inactive and your account is archived, the storage space will still be there years from now when you renew your account. Let us know if you have any comments or run into any issues upgrading your own storage space.

We're happy to announce that PHP 8.4 is now available on the Morty server. We will be upgrading Tommy and Johnny to have PHP 8.4 as well soon.

Here is the final final solution Here is the detail 1. wget --header="TOKEN:secured_token" "http://mbo.helioho.st/cgi-bin/my_script_for_build.py" : this cgi script contains the commands that run "npm install" + "npm run build" 2. touch tmp/restart.txt : after "npm run build" I need to restart the Node JS application, according to Plesk documentation it can be done by creating a file named "restart.txt" in folder "tmp" 3. wget "http://mbo.helioho.st/api/version" : when creating the file "tmp/restart.txt" the server will restart after the next request, that's why I immediately send a request to my application in order it to restart immediately after my new build

One of the biggest problems on forums these days is lack of good forum etiquette. What some of the newer users of message boards don't understand is that forums have a very different environment from a chatroom, an instant message conversation, or even an email correspondence. Users of respectable message boards are expected to act maturely. And therefore, to help some of our newer users, I have created this guide to maintaining good forum etiquette. Use spelling and grammar correctly. Always capitalize the first letter in a sentence, even if you only have one to post. Always use periods. Capitalize only when necessary. Remember, all caps means you're yelling. Use commas and punctuation marks. The only excuse you can have for bad spelling or grammar is that you are not a native of an English-speaking country, and even then, you should do your best to learn English.Don't post just to up your post count. In fact, don't even pay attention to your post count. The senior members of a forum aren't respected because they have lots of posts, but because they are good contributors. You should strive to do the same.When you post, make it in-depth. Never just say "I agree" or "Good idea." Describe your idea. Say "I agree because..." or "Good idea. I think..." We want to hear a developed opinion, not just a short statement. Two or three word posts aren't really contributing anything to the forum.Know what you're talking about. Most forums are a community of experts and enthusiasts, and they love to discuss their passions. However, if you go into a topic you don't know much about and say something ignorant, it'll really tick them off. Especially if you stated it with authority.Never ask someone a question you can could easily get answered through a search engine or an encyclopedia. People expect you to find things out on your own instead of getting other members to do it for you. Laziness is frowned upon.Make sure never to turn a topic into back-and-forth conversations on random things. Topics are made for a reason - to discuss something. If you go into a topic and turn it into something completely irrelevant from what it was intended to discuss, you're only ruining it for the users who seriously want to discuss that topic.Don't just go through every topic in a forum posting in each one. Most people will find it hard to believe that you actually have something important to contribute to a topic if you post all over the place.Don't overdramatize unimportant things. There is no need to post a sorry thread if you broke a rule, or make a big deal when something doesn't apply to you. If you made a mistake, no big deal. If you follow these rules, people will forget all about it in a month or so.Don't freak out if no one responds. People have things they need to deal with outside of HelioNet. If you have a question and it has gone several days without being answered, kindly bump the thread up so others may see it.These are just the basics of forum etiquette. You'll learn much more as you post and interact with the community. We won't chastise you for a mistake, but we expect you to do your best to follow this guide. Good luck, and happy foruming © Copyright Helio Networks 2006-2009

Thanks!!

thank you very much for the solution😁

Thanks. It's OK.

Thank you!

Moved. I'm not sure how much of a response you'll get though, I wouldn't be surprised if Krydos is the only person on here who would know this...

Domain added. it can take up to 2 hours to start working.

Thank you so much for updating my main domain and creating a backup beforehand—I really appreciate your help and care. I’ll follow the DNS instructions and wait for the changes to take effect. Your free hosting service makes a huge difference for students and developers like me.

Your pending suspension has been cancelled. Accounts associated with the Philippines tend to get flagged all the time due to the small number of available IPs and the prevalence of students (at least one larger university there uses our services for coursework). School networks, public wifi, and even VPNs are a common cause of this, and these days I'd almost go as far as to say 80%+ of these detections are false due to shared networks.

Oh, thank you very much!

Thank you MoneyBroz for the tip. Thank you KazVee for suggesting to delete a test file, this worked and I now can see the .trash folder. Thank you wolstech for reviewing, yes they are all WordPress, which are bloated, I just didn't know how bloated. So I will need to review them. I'm glad that I bought more space so as I experiment I wont have any overage. Thanks again everyone, have a great day and feel free to mark this a solved.

thank you can you also install this modules pls it's not there " redis"

You're welcome! 🙂

This support request is being escalated to our root admins who can set that up for you. 🙂

Domain added, it'll take effect in a little under an hour.

Good day! I would like to request a new subdomain 'questlog.tenkyuu.dev' to my currently existing domain 'tenkyuu.dev'. Please also remove this subdomain 'sandbox.tenkyuu.dev'. Thanks!

This support request is being escalated to our root admins.

That domain is already present because it appears Kazvee added it a little while ago. It will take up to 2 hours to start working.

Your VPS has been powered back on, and your new subscription has been linked to your VPS.

Thank You !!!

The contents of .cache have been discarded and your account has been unsuspended. The disk space may take a little while to update to reflect the deleted files.

Ok. I'm going to just change the email on the account and unsuspend it instead. It may be a little while because I have to get someone to reset your multiple account detection first...otherwise it's just going to suspend you again. I'll let you know when it's unsuspended.

Looks good. You actually sent 75 messages today already. Note that each recipient is one message (a single email sent to 4 people counts as 4 emails, not 1). Since you're only planning to send 50/day and you've already hit 75, I'll make the limit 75 so there's some room over the 50 you said. If you need more, let us know. I've turned your email service back on for you. Please be sure the unsubscribe options are added before you start sending these to actual users.

I've added those subdomains to your account for you. Please note that it may take up to 2 hours for them to fully work. If after a full 2 hours they don't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

I believe this issue is already being handled in another thread: https://helionet.org/index/topic/64137-krydos-python-flask-500-internal-server-error/page/2/#findComment-288899 Please follow the above thread for further progress updates. All staff are volunteers. We all have full time jobs and lives outside of this project. We run this organization in our free time, and if we don't have very much free time things don't get done very quickly. Creating duplicate requests for help will only risk delays in enabling the volunteer staff to use their free time most efficiently in order to troubleshoot this for you: https://wiki.helionet.org/FAQ#Where_do_I_ask_for_help? Most for-profit hosting companies have a staff of full time employees who sit around providing support and working 40 hours a week. It's very rare for any of our volunteers to work more than an hour or so each day. None of our volunteers are required to log a certain number of hours and may come and go as they please. If we aren't having fun volunteering, providing support, chatting with the community, and developing new features then we take a break and do things that are more fun for us. This is why we don't have SLAs or ETAs for new features or repairs, and this is why things move a little slower than a for-profit company that you might be used to dealing with. Please see here for details on ETAs on support requests: https://wiki.helionet.org/ETA Sorry for locking this thread as a duplicate, but I'm locking this thread as a duplicate. Thanks for your continued patience. Please follow the original thread linked above for further progress updates.

I tested this by changing your password, and I can confirm that Plesk is not setting the git password correctly. I have emailed you the new password that I tested git with. Let us know if you can access your repo with that password.

I will use HelioHost's nameservers , thanks for the reminder.

A huge thank you goes out to the 66 generous donors who have helped us complete our latest fundraiser in record time. Based on previous fundraisers we expected it to take about 6 months to raise the $2500 to buy a new server, but we have already reached our goal in exactly 1 month. If you're a donor and haven't received your thank you gifts yet, please let us know so we can get that set up for you. Now that we have raised the funds that we asked for, we will use the money to buy a new server with 192 GB memory, 40 CPU cores, and 10.5 TB of hard drive space named Stevie. Since we're a small non-profit run by volunteers it will take at least a few months to get everything set up, but we'll make an announcement when we're ready for the Java beta testers to start helping out testing the new server. We're also really excited to be able to increase the amount of free hosting space that we have. Johnny continues to fill in less than a second at both noon and midnight most days even though we've increased the number of available free accounts granted each day by quite a bit. This fundraiser should be able to nearly double the amount of free hosting space that we have. We'll make more announcements as the hardware gets installed, and the new server gets set up. Keep an eye out for the latest HelioHost news.

Right now the Morty dashboard is the same as Tommy or Johnny, but we're working on the Morty billing and balance so people can see that without asking an admin.

For the first time in HelioHost history we are going to upgrade one of our servers with zero downtime. Normally when we do an upgrade it's because of some catastrophe, like a hard drive crash, or we just power off the old server causing everyone's website to be offline for a few weeks until we finish building the new server. We're happy to announce that the new Tommy server is already fully built with all the latest software and ready to go. In fact, all new donors are already receiving invites to the new server. The next step is to move everyone from the old Tommy to the new Tommy. The old Tommy has been running continuously for over 3 years. Over that time he has endured quite a few ordeals, and it's actually quite amazing that he is still running as well as he is. Unfortunately the old software and the old hardware has become quite slow, and we've decided it's time for our donors to be on a faster server. We are adding a lot of new features, and dropping a few old options listed below: PHP - We are adding version 8.3. The versions 8.2, 8.1, 8.0, 7.4, 7.0, and 5.6 will remain the same. We are removing versions 7.3, 7.2, 7.1, 5.5, 5.4, 5.3, and 5.2. Node.js - We are adding versions 22, 21, 20, and 18. The version 16 will remain the same. We are removing versions 17, 14, 12, 10, 8. Python - We are adding versions 3.12, and 3.9. We are removing versions 3.10, 3.6, and 2.7. Everyone who uses Python will need to request modules to be installed again. Django - We are adding version 5.0.7 running on Python 3.12. We are removing version 4.1.1 running on Python 3.10. Flask - We are adding version 3.0.3 running on Python 3.12. We are removing version 2.2.2 running on Python 3.10. If you're currently using a version on Tommy that is being removed we strongly recommend you start testing and upgrading your software as soon as possible to use a version that is available on the new server. If you need more time to test your software let us know and we can delay your account move to the new server. If it's not possible for you to use a newer version of the software, such as if you have PHP software that was last updated in 2007 and it will only run on PHP 5.2 please let us know so we can help get you moved over to a VPS plan that will support those ancient versions. If we don't hear from you, we will assume you're ready to move immediately. We're also taking volunteers to move first, so if you're eager to try out the new server let us know and we can move you to the top of the list.

Please clear your cache. The domain plj.my.id is working for me.

If you have a Johnny account head over to https://heliohost.org/status/ to get yourself set up on the new, freshly rebuilt server. To recap the recent news, about a month ago we noticed quite a bit of input/output errors on Johnny's filesystem. This was surprising because we have redundant raid arrays, and checks in place to alert us if we need to replace a bad hard drive. Apparently the checks had failed, and the raid array was already pretty much destroyed. After failing to rebuild the array using the July 15th data multiple times we tried rebuilding the raid from a drive that was kicked from the array on March 8th. All of the data from March 8th to July 15th was already gone, but we managed to get people backups from the older data. Any changes or new accounts from March 8th until July 15th will need to be restored from your personal backups that you made yourself. Since Morty was approaching completion we quickly finished that server, and then cloned him to make a new Johnny. Setting up a new Plesk server with all of our customizations and settings is very time consuming, but using the cloning technique we managed to shorten the process to only a few days. All of the Johnny accounts that had backups available have been set into the archived state, so if you want to start using your account all you need to do is go to the https://heliohost.org/status/ and it will guide you through the renewal process. If your account was created after March 8th, there is no backup for you, but you can go to the same https://heliohost.org/status/ page and it will give you the option to recreate your account with the same plan and same storage space as you had before. The account will be as empty as a brand new account always is, and then you can restore whatever personal backups you made. If you're having any issues with getting your account working again, let us know, and we can fix it. We have made a lot of changes already to prevent something like this from happening again in the future. Sorry for the downtime, and thank you for your patience.

We are proud to announce the release of the brand new Official HelioHost Wiki This brand new wiki contains articles which answer many of the commonly asked questions which people ask on HelioNet as well as troubleshooting solutions. Furthermore, the articles constructed on the wiki are written and created by users like yourself who like to share their experiences with the community. Take a look... wiki.helionet.org To contribute to the wiki, you will need more than 20 posts on HelioNet. If you have 20 posts or more, and you wish to contribute, then please reply to this topic with your cPanel username, and I will PM you with a changeable username and password. We also value your feedback - please reply to this topic with any questions or feedback. Thanks,