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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.1k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.3k
    posts

8,609 topics in this forum

  1. Not able to extract the .tar backup file

    By cliffm,
    • 4 replies
    • 667 views

  2. VPS HELP

    By adiespne,
    • 1 reply
    • 492 views

  3. [Solved] New Account E-Mail

    By Anachoreta,
    • 1 reply
    • 418 views

  4. [Solved] How can i restart vps when it goes down?

    By aitmf,   
    • 3 replies
    • 1.1k views

  5. MySQL connection error on vps11.heliohost.us

    By robev,
    • 1 reply
    • 533 views

  6. Unable to resolve host mass emails

    By robev,
    • 1 reply
    • 610 views

  7. Activate

    By cdcanorg,
    • 1 reply
    • 462 views

  8. Waiting to try my hand plesk

    By fuzmic,
    • 0 replies
    • 511 views

  9. FTP zipping of files to download.

    By fuzmic,
    • 6 replies
    • 679 views

  10. First time in VPS

    By ballagyr,
    • 11 replies
    • 2.1k views

  11. Connected by Remmina; installed python...now??

    By SShowtime,
    • 1 reply
    • 685 views

  12. Tommy inodes limits for various donations

    By fuzmic,
    • 4 replies
    • 599 views

  13. How to open the mysql in Tommy with Cpanel out. 1 2

    By fuzmic,
    • 18 replies
    • 1.8k views

  14. Email status after cpanel collapsed

    By fuzmic,
    • 3 replies
    • 696 views

  15. Tommy is up & running

    By fuzmic,
    • 11 replies
    • 1.2k views
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