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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.7k
    posts

9,497 topics in this forum

  1. [Solved] Please add domain

    By b3schni,
    • 1 reply
    • 396 views

  2. [Solved] failed to renew account

    By coolerua,
    • 1 reply
    • 373 views

  3. [Solved] CREATE NEW SUBDOMAIN

    By orca,
    • 3 replies
    • 651 views

  4. [Solved] Domain Change

    By muneebgulzar,
    • 1 reply
    • 457 views

  5. [Solved] Subdomain document configuration is overriding nodejs

    By alvaromldev,
    • 1 reply
    • 431 views

  6. Want to sign up for a .Net account on Lily - How to?

    By Aaroneus,
    • 7 replies
    • 960 views

  7. Change main domain

    By amarks,
    • 3 replies
    • 408 views

  8. [Solved] Change subdomain document root

    By alvaromldev,
    • 2 replies
    • 455 views

  9. [Solved] PHP Not Working on my server

    By stewguy,
    • 9 replies
    • 882 views

  10. Renewing Account

    By maiabhmg,
    • 1 reply
    • 415 views

  11. [Solved] Renewing of account doesn't work

    By zorotastic,
    • 1 reply
    • 397 views

  12. [Solved] Can you update my DNS record to include details from LetsEncrypt?

    By rnddave,
    • 2 replies
    • 547 views

  13. [Solved] Unable to renew

    By ramersonw,
    • 1 reply
    • 421 views

  14. [Solved] Wipe my account and start over from begin

    By csrtechx,
    • 3 replies
    • 461 views

  15. [Solved] Create a subdomain

    By alvaromldev,
    • 1 reply
    • 462 views
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