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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.8k
    posts

9,760 topics in this forum

  1. [Solved] Reset Account

    By miniurl,
    • 7 replies
    • 1k views

  2. [Solved] Hosting java application

    By alessandromargo,
    • 1 reply
    • 363 views

  3. [Solved] My sister can't get Filezilla to connect since the Johnny rebuild.

    By lilychan,
    • 3 replies
    • 833 views

  4. Can't connect to PostgreSQL

    By tiger74,
    • 0 replies
    • 570 views

  5. [Solved] DB Erased after 30 days idle

    By fdevillalobos,
    • 2 replies
    • 477 views

  6. Cannot login on Johnny - Invalid user/password

    By paladino,
    • 1 reply
    • 505 views

  7. MariaDB: Inter-database foreign keys

    By sagnik,   
    • 2 replies
    • 709 views

  8. CREATE NEW SUBDOMAINS

    By orca,
    • 9 replies
    • 1.1k views

  9. [Solved] Addon Domain

    By vts,
    • 1 reply
    • 511 views

  10. [Solved] Addon Domain

    By vts,
    • 1 reply
    • 676 views

  11. [Solved] Please reset my account, thank you

    By ohyo,
    • 2 replies
    • 495 views

  12. [Solved] Reactive Account

    By bawanthabe,
    • 7 replies
    • 864 views

  13. [Solved] Add a domain to my account

    By jojj2111,
    • 1 reply
    • 435 views

  14. [Solved] Can't create Postgres DB (SQLSTATE[55006])

    By tomaszrozko97,
    • 3 replies
    • 1.1k views

  15. [Solved] 404 error on newly tommy account

    By karplus,
    • 3 replies
    • 651 views
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