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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.2k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.5k
    posts

9,016 topics in this forum

  1. [Solved] Add new domain

    By ebsug,
    • 2 replies
    • 359 views

  2. [Solved] Increase in storage

    By ebsug,
    • 6 replies
    • 537 views

  3. Did not receive invite after paypal donation

    By hendro777,
    • 3 replies
    • 365 views

  4. https://heliohost.org/home/support/scripts/domain gives 404

    By eli_host,
    • 1 reply
    • 308 views

  5. [Solved] password recovery

    By labfica,
    • 5 replies
    • 930 views

  6. [Solved] Password reset

    By torels2,
    • 1 reply
    • 425 views

  7. [Solved] Add an additional domain

    By aliffarzanzim,
    • 1 reply
    • 450 views

  8. [Solved] Please change me the main domain

    By celestatone,
    • 1 reply
    • 346 views

  9. [Solved] Please reset my password

    By asterwind,
    • 1 reply
    • 307 views

  10. Add New Domain

    By zwx,
    • 1 reply
    • 302 views

  11. [Solved] Password reset

    By pkateel1,
    • 1 reply
    • 260 views

  12. Keep getting 500 error but nothing in the logs

    By Terru Ku,
    • 5 replies
    • 457 views

  13. username is hasnaa2000

    By hasnaa,
    • 1 reply
    • 246 views

  14. [Solved] Change Main Domain

    By Spearks,
    • 1 reply
    • 326 views

  15. [Solved] Account reset

    By bartekbo,
    • 3 replies
    • 351 views
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