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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.7k
    posts

9,431 topics in this forum

  1. [Solved] Domain Change

    By muneebgulzar,
    • 1 reply
    • 444 views

  2. [Solved] Subdomain document configuration is overriding nodejs

    By alvaromldev,
    • 1 reply
    • 398 views

  3. Want to sign up for a .Net account on Lily - How to?

    By Aaroneus,
    • 7 replies
    • 887 views

  4. Change main domain

    By amarks,
    • 3 replies
    • 383 views

  5. [Solved] Change subdomain document root

    By alvaromldev,
    • 2 replies
    • 423 views

  6. [Solved] PHP Not Working on my server

    By stewguy,
    • 9 replies
    • 834 views

  7. Renewing Account

    By maiabhmg,
    • 1 reply
    • 400 views

  8. [Solved] Renewing of account doesn't work

    By zorotastic,
    • 1 reply
    • 379 views

  9. [Solved] Can you update my DNS record to include details from LetsEncrypt?

    By rnddave,
    • 2 replies
    • 521 views

  10. [Solved] Unable to renew

    By ramersonw,
    • 1 reply
    • 404 views

  11. [Solved] Wipe my account and start over from begin

    By csrtechx,
    • 3 replies
    • 445 views

  12. [Solved] Create a subdomain

    By alvaromldev,
    • 1 reply
    • 449 views

  13. [Solved] CHANGE DOMAIN NAME

    By merakhataml,
    • 3 replies
    • 450 views

  14. Unable to unarchive account

    By TypoMustakes,
    • 1 reply
    • 365 views

  15. Using C# SmtpClient in Lily server

    By heymolly,
    • 4 replies
    • 1k views
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