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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.8k
    posts

9,817 topics in this forum

  1. [Solved] Request for Domain Change to alvarovotan.eu

    By alvaro00,
    • 3 replies
    • 548 views

  2. [Solved] i'm not able to login to johnny.heliohost.org

    By i,   
    • 10 replies
    • 1.3k views

  3. Internal Server Error

    By titanik00,
    • 3 replies
    • 536 views

  4. [Solved] Set up SPF and DKIM

    By mricardi,
    • 1 reply
    • 438 views

  5. Website is not accessible

    By mannapijush1,
    • 1 reply
    • 355 views

  6. [Solved] Add domain

    By a0795683865,
    • 3 replies
    • 648 views

  7. The database is not properly connected

    By amiellapid06,
    • 1 reply
    • 360 views

  8. [Solved] Change my main domain from silvioprog.heliohost.us to silvioprog.dev

    By brookfra,
    • 2 replies
    • 589 views

  9. [Solved] Addon Domain

    By vts,
    • 1 reply
    • 439 views

  10. [Solved] Requesting DNS Record Changes

    By myzega,
    • 2 replies
    • 566 views

  11. [Solved] subdomain

    By dramadan,
    • 1 reply
    • 492 views

  12. [Solved] Request for Account Unsuspension

    By hlm,
    • 3 replies
    • 656 views

  13. [Solved] Add domain

    By dramadan,   
    • 1 reply
    • 533 views

  14. [Solved] Please add my Domain

    By seekwe,
    • 1 reply
    • 366 views

  15. [Solved] Domain Removal

    By ebsug,
    • 1 reply
    • 388 views
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