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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.2k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.4k
    posts

8,892 topics in this forum

  1. Did not receive invite after paypal donation

    By hendro777,
    • 3 replies
    • 336 views

  2. https://heliohost.org/home/support/scripts/domain gives 404

    By eli_host,
    • 1 reply
    • 287 views

  3. [Solved] password recovery

    By labfica,
    • 5 replies
    • 876 views

  4. [Solved] Password reset

    By torels2,
    • 1 reply
    • 391 views

  5. [Solved] Add an additional domain

    By aliffarzanzim,
    • 1 reply
    • 433 views

  6. [Solved] Please change me the main domain

    By celestatone,
    • 1 reply
    • 328 views

  7. [Solved] Please reset my password

    By asterwind,
    • 1 reply
    • 291 views

  8. Add New Domain

    By zwx,
    • 1 reply
    • 279 views

  9. [Solved] Password reset

    By pkateel1,
    • 1 reply
    • 247 views

  10. Keep getting 500 error but nothing in the logs

    By Terru Ku,
    • 5 replies
    • 416 views

  11. username is hasnaa2000

    By hasnaa,
    • 1 reply
    • 234 views

  12. [Solved] Change Main Domain

    By Spearks,
    • 1 reply
    • 308 views

  13. [Solved] Account reset

    By bartekbo,
    • 3 replies
    • 325 views

  14. [Solved] Question about the Johnny invitation

    By sagnik,
    • 6 replies
    • 436 views

  15. [Solved] Deleting Account

    By yumi,
    • 5 replies
    • 404 views
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