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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.5k
    posts

9,095 topics in this forum

  1. [Solved] wipe and start over

    By lucasgsalvadore,
    • 1 reply
    • 257 views

  2. [Solved] Domain Change Request

    By hooqadmin,
    • 1 reply
    • 295 views

  3. [Solved] Config table does not contain the version.

    By garrigue,
    • 8 replies
    • 7.5k views

  4. [Solved] REQUEST TO ADD DOMAIN INFINITYHUE.US.TO

    By lagboy,
    • 1 reply
    • 275 views

  5. Reset Password

    By nayakeg699,
    • 2 replies
    • 286 views

  6. [Solved] password reset on https://heliohost.org/

    By apikoding,
    • 1 reply
    • 423 views

  7. Help Plesk Password

    By drosales0391,
    • 1 reply
    • 261 views

  8. [Solved] Request to add a domain name

    By espyou,
    • 1 reply
    • 262 views

  9. [Solved] Need help in reactivation and transfer to Plesk

    By itmaster,
    • 2 replies
    • 363 views

  10. [Solved] Change domain and password reset

    By Guest hunterp11,
    • 2 replies
    • 317 views

  11. [Solved] Account Reset request

    By elkhaddir,
    • 2 replies
    • 358 views

  12. [Solved] Delete Account and Content

    By dariogomes,
    • 1 reply
    • 368 views

  13. [Solved] Website not accessible and unable to install SSL key

    By engrish,
    • 4 replies
    • 489 views

  14. [Solved] I would like to cancel my VPS

    By keeday,
    • 1 reply
    • 310 views

  15. [Solved] please add the domains

    By ahmad201,
    • 1 reply
    • 11.2k views
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