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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.8k
    posts

9,760 topics in this forum

  1. [Solved] Set up SPF and DKIM

    By mricardi,
    • 1 reply
    • 422 views

  2. Website is not accessible

    By mannapijush1,
    • 1 reply
    • 343 views

  3. [Solved] Add domain

    By a0795683865,
    • 3 replies
    • 627 views

  4. The database is not properly connected

    By amiellapid06,
    • 1 reply
    • 350 views

  5. [Solved] Change my main domain from silvioprog.heliohost.us to silvioprog.dev

    By brookfra,
    • 2 replies
    • 575 views

  6. [Solved] Addon Domain

    By vts,
    • 1 reply
    • 425 views

  7. [Solved] Requesting DNS Record Changes

    By myzega,
    • 2 replies
    • 546 views

  8. [Solved] subdomain

    By dramadan,
    • 1 reply
    • 472 views

  9. [Solved] Request for Account Unsuspension

    By hlm,
    • 3 replies
    • 644 views

  10. [Solved] Add domain

    By dramadan,   
    • 1 reply
    • 520 views

  11. [Solved] Please add my Domain

    By seekwe,
    • 1 reply
    • 359 views

  12. [Solved] Domain Removal

    By ebsug,
    • 1 reply
    • 374 views

  13. Cannot log in to Plesk

    By walterpowell,
    • 7 replies
    • 1k views

  14. [Solved] I want to be able to bind my own domain name

    By seekwe,
    • 2 replies
    • 496 views

  15. [Solved] No (sub)domain options for my account?

    By ronvdc,   
    • 6 replies
    • 804 views
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