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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.8k
    posts

9,758 topics in this forum

  1. [Solved] Request to Change Domain Name

    By matinmahzad,
    • 1 reply
    • 340 views

  2. [Solved] Request to Set Up SPF and DKIM Records for xxxx.heliohost.us

    By majds,
    • 1 reply
    • 420 views

  3. [Solved] Node.js not working even after 2 hours of enabling

    By majds,   
    • 1 reply
    • 527 views

  4. delete account

    By adnangobeljic997,   
    • 1 reply
    • 350 views

  5. [Solved] domain name add

    By cloudworknepal,   
    • 1 reply
    • 387 views

  6. [Solved] reset my account, wipe out all old data and start fresh

    By majds,
    • 1 reply
    • 346 views

  7. [Solved] Change Document Root Path

    By dramadan,
    • 1 reply
    • 531 views

  8. supression

    By spectro,
    • 1 reply
    • 345 views

  9. [Solved] Add domain

    By dramadan,
    • 1 reply
    • 406 views

  10. [Solved] Addon Domain request

    By manhojoung,   
    • 2 replies
    • 430 views

  11. [Solved] Wipe my account

    By juan4558,
    • 1 reply
    • 451 views

  12. Upload database

    By microlinegr,
    • 1 reply
    • 367 views

  13. 504 during python script through a cgi link

    By ebgds,   
    • 1 reply
    • 449 views

  14. [Solved] Lets Encrypt doesn't cover my webmail access

    By matyka,
    • 1 reply
    • 481 views

  15. [Solved] Change Main Domain

    By hsnfirdaus,
    • 1 reply
    • 430 views
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