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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.7k
    posts

9,430 topics in this forum

  1. [Solved] Account Upgarde Request

    By nazsky786,
    • 2 replies
    • 396 views

  2. [Solved] Addon Domain

    By miniurl,
    • 2 replies
    • 490 views

  3. [Solved] I just got "Your account has been archived due to inactivity" on Johnny, despite being logged on in the last week or two.

    By flexo,
    • 1 reply
    • 318 views

  4. [Solved] Addon Domain

    By juaorpo,
    • 1 reply
    • 250 views

  5. Plesk Default Page

    By dahuhunter,
    • 4 replies
    • 524 views

  6. Reset my account

    By Emmanuel bwire,
    • 1 reply
    • 239 views

  7. [Solved] Change domain name

    By Emmanuel bwire,
    • 1 reply
    • 303 views

  8. [Solved] Reset my account

    By Emmanuel bwire,
    • 1 reply
    • 312 views

  9. [Solved] Reset Account

    By miniurl,
    • 7 replies
    • 807 views

  10. [Solved] Hosting java application

    By alessandromargo,
    • 1 reply
    • 288 views

  11. [Solved] My sister can't get Filezilla to connect since the Johnny rebuild.

    By lilychan,
    • 3 replies
    • 632 views

  12. Can't connect to PostgreSQL

    By tiger74,
    • 0 replies
    • 462 views

  13. [Solved] DB Erased after 30 days idle

    By fdevillalobos,
    • 2 replies
    • 322 views

  14. Cannot login on Johnny - Invalid user/password

    By paladino,
    • 1 reply
    • 326 views

  15. MariaDB: Inter-database foreign keys

    By sagnik,   
    • 2 replies
    • 521 views
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