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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.8k
    posts

9,889 topics in this forum

  1. Add domain

    By t42079685,
    • 1 reply
    • 559 views

  2. [Solved] Please add new domain

    By juris,
    • 10 replies
    • 1.1k views

  3. [Solved] Add new domain to account

    By wangyaa,   
    • 1 reply
    • 429 views

  4. DNS Record Update

    By mfsconsulting,
    • 1 reply
    • 383 views

  5. Domain Problems on Tommy - domain probably associated with another HelioHost account

    By pylmichael,
    • 2 replies
    • 463 views

  6. [Solved] Add new domain username kdn

    By kdn,   
    • 1 reply
    • 423 views

  7. [Solved] Request to Add Subdomains to my account

    By brunomanoelfb,   
    • 1 reply
    • 386 views

  8. [Solved] start over

    By ossvrc,   
    • 1 reply
    • 378 views

  9. FTP speed is incredibly slow

    By rvb,
    • 2 replies
    • 629 views
    • rvb
    • rvb

  10. [Solved] Account Reset

    By artenahandmade,
    • 1 reply
    • 351 views

  11. [Solved] add new domain

    By autamation,
    • 2 replies
    • 422 views

  12. 500: Internal Server Error

    By debug99,
    • 1 reply
    • 359 views

  13. [Solved] please add my domain to my account

    By freelio,   
    • 1 reply
    • 423 views

  14. Upload size problem

    By geggel,
    • 4 replies
    • 652 views

  15. [Solved] Please add my Domain

    By seekwe,
    • 2 replies
    • 512 views
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