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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.2k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.4k
    posts

8,890 topics in this forum

  1. Login issue

    By costcowh,
    • 2 replies
    • 311 views

  2. Login issues

    By spacemonkey95,
    • 3 replies
    • 340 views

  3. heliohost account password reset

    By fvirili,
    • 1 reply
    • 262 views

  4. Cannot connect to my HelioHost account

    By springsts,   
    • 0 replies
    • 256 views

  5. Hosting

    By Armanikiper,
    • 1 reply
    • 245 views

  6. I want to add new domain names

    By costcowh,
    • 4 replies
    • 333 views

  7. [Solved] I want to add new domain names

    By futureeternal,
    • 1 reply
    • 336 views

  8. [Solved] Access emails

    By paulbieniek,
    • 2 replies
    • 278 views

  9. [Solved] Increase Storage Space

    By Ookma-Kyi,
    • 1 reply
    • 286 views

  10. [Solved] Additional Domain needed

    By ancient,
    • 1 reply
    • 264 views

  11. [Solved] SSL

    By ancient,
    • 2 replies
    • 363 views

  12. [Solved] Locked Out

    By Ookma-Kyi,
    • 0 replies
    • 255 views

  13. No sign up email

    By denegcon,
    • 1 reply
    • 243 views

  14. [Solved] SMTPAuthenticationError using Django

    By tdevries,
    • 5 replies
    • 2.5k views

  15. [Solved] Relocating: Remove Account on Lily

    By Ookma-Kyi,
    • 1 reply
    • 317 views
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