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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.1k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.2k
    posts

8,484 topics in this forum

  1. domains disabled

    By nyten,
    • 3 replies
    • 285 views

  2. [Solved] Mail server down for Tommy?

    By infantex,
    • 6 replies
    • 396 views

  3. CMS installation issue

    By dcalori,
    • 2 replies
    • 235 views

  4. Create database with server-side code

    By gsiler,
    • 1 reply
    • 214 views

  5. [Solved] Need to Change Primary Domain to the Correct URL

    By aaronmaruska,
    • 1 reply
    • 241 views

  6. Node JS deployment

    By mariadumas,   
    • 1 reply
    • 404 views

  7. [Solved] Change Domain

    By TECHNOGG,
    • 1 reply
    • 284 views

  8. [Solved] Java

    By nevesvitor,
    • 1 reply
    • 195 views

  9. [Solved] Account Wipeout & Change domain — franznic

    By franznic,   
    • 1 reply
    • 358 views

  10. [Solved] Main domain

    By eeyore211,
    • 1 reply
    • 237 views

  11. [Solved] Request to Add New Main Domain for HelioNet Account under Username "xdwolf"

    By mrxdwolf,
    • 1 reply
    • 316 views

  12. VPS subscription

    By joezhou,
    • 1 reply
    • 245 views

  13. Migrate to the Ricky server

    By mth5,
    • 1 reply
    • 259 views

  14. [Solved] Origin is unreachable - Host error

    By sportnix,
    • 5 replies
    • 361 views

  15. [Solved] reset password

    By bassu,
    • 2 replies
    • 333 views
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