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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.2k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.5k
    posts

9,015 topics in this forum

  1. Renewing Account

    By maiabhmg,
    • 1 reply
    • 318 views

  2. [Solved] Renewing of account doesn't work

    By zorotastic,
    • 1 reply
    • 279 views

  3. [Solved] Can you update my DNS record to include details from LetsEncrypt?

    By rnddave,
    • 2 replies
    • 417 views

  4. [Solved] Unable to renew

    By ramersonw,
    • 1 reply
    • 288 views

  5. [Solved] Wipe my account and start over from begin

    By csrtechx,
    • 3 replies
    • 329 views

  6. [Solved] Create a subdomain

    By alvaromldev,
    • 1 reply
    • 356 views

  7. [Solved] CHANGE DOMAIN NAME

    By merakhataml,
    • 3 replies
    • 331 views

  8. Unable to unarchive account

    By TypoMustakes,
    • 1 reply
    • 274 views

  9. Using C# SmtpClient in Lily server

    By heymolly,
    • 4 replies
    • 845 views

  10. [Solved] JSP/JAVA

    By rodrigom,
    • 1 reply
    • 234 views

  11. [Solved] Need help with account renewal

    By vir,
    • 1 reply
    • 290 views

  12. [Solved]Can't configure DNS A

    By ebio,
    • 1 reply
    • 302 views

  13. [Solved] Account renew problem

    By craziks,
    • 1 reply
    • 252 views

  14. [Solved] Problem unarchiving & renewing my account

    By sagnik,
    • 2 replies
    • 272 views

  15. [Solved] Cannot find email to move to Plesk

    By sr229,
    • 1 reply
    • 273 views
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