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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.7k
    posts

9,493 topics in this forum

  1. [Solved] Wipe my account

    By foxyedu,   
    • 1 reply
    • 321 views

  2. [Solved] Direct link on SVG gives me 404

    By Guest DmC,
    • 2 replies
    • 377 views

  3. Are the donations a one off?

    By rsdaily,
    • 2 replies
    • 374 views

  4. [Solved] Please add two addon domains to my account

    By ronvdc,   
    • 1 reply
    • 389 views

  5. [Solved] Change the domain from saleh-hr.com to devs-zone.com

    By hayahsocial2024,
    • 2 replies
    • 483 views

  6. [Solved] Request for Domain Change to alvarovotan.eu

    By alvaro00,
    • 3 replies
    • 420 views

  7. [Solved] i'm not able to login to johnny.heliohost.org

    By i,   
    • 10 replies
    • 1k views

  8. Internal Server Error

    By titanik00,
    • 3 replies
    • 425 views

  9. [Solved] Set up SPF and DKIM

    By mricardi,
    • 1 reply
    • 341 views

  10. Website is not accessible

    By mannapijush1,
    • 1 reply
    • 275 views

  11. [Solved] Add domain

    By a0795683865,
    • 3 replies
    • 510 views

  12. The database is not properly connected

    By amiellapid06,
    • 1 reply
    • 267 views

  13. [Solved] Change my main domain from silvioprog.heliohost.us to silvioprog.dev

    By brookfra,
    • 2 replies
    • 469 views

  14. [Solved] Addon Domain

    By vts,
    • 1 reply
    • 333 views

  15. [Solved] Requesting DNS Record Changes

    By myzega,
    • 2 replies
    • 440 views
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