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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.7k
    posts

9,465 topics in this forum

  1. [Solved] ADD DOMAIN PLEASE

    By osmaralvarez6911,
    • 1 reply
    • 74 views

  2. [Solved] Plesk mobile app error

    By piyushukani,
    • 3 replies
    • 113 views

  3. 504 Gateway Time-out

    By marvelousaare,
    • 2 replies
    • 77 views

  4. Dedicated and static IP address needed for my heliohost account

    Topic was moved to forum Escalated Requests

  5. [Solved] Possible Error Detected on My Account

    By yolder,
    • 1 reply
    • 96 views

  6. [Krydos] Request for perl modules

    Topic was moved to forum Escalated Requests

  7. [Solved] Request to Reset Account

    By weirdev,   
    • 2 replies
    • 107 views

  8. Install required python packages

    Topic was moved to forum Escalated Requests

  9. [Solved] How to fix it?

    By longthor,
    • 2 replies
    • 101 views

  10. [Solved] Add custom domain name

    By suyouhuiytb,
    • 1 reply
    • 98 views

  11. Requesting a new domain

    By sapalv11,
    • 1 reply
    • 74 views

  12. [Solved] add domain in my account

    By mendozalvarito,
    • 1 reply
    • 79 views

  13. [Solved] Duplicate server

    By sat4all,
    • 2 replies
    • 80 views

  14. [Solved] Add domain please

    By pokemonwawi,
    • 1 reply
    • 102 views

  15. [Solved] remove server

    By rafal1509,
    • 1 reply
    • 167 views
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