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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10069 topics in this forum

  1. [Solved] Add domain

    By vivekrajan007,
    • 1 reply
    • 80 views

  2. Johnny hosted domains and subdomains need re-creation

    By flexo,
    • 2 replies
    • 137 views

  3. module request python for johnny

    Topic was moved to forum Escalated Requests

  4. I CAN'T RESTOR MY DATA

    By evram,
    • 4 replies
    • 274 views

  5. [Solved] Added subdomains to my account

    By appnetwork,
    • 1 reply
    • 128 views

  6. [Solved] Domain Change

    By roseeeee,
    • 1 reply
    • 141 views

  7. [Solved] Add a new domain

    By colrryan,
    • 1 reply
    • 96 views

  8. [Solved] Domain adding

    By shamerink,
    • 1 reply
    • 114 views

  9. [Solved] Add Subdomains to my Account

    By quilanetwork,
    • 1 reply
    • 97 views

  10. [Solved] Adding Domain Request

    By jacobinathanialp,
    • 1 reply
    • 107 views

  11. [Krydos] Modify DNS records on site

    Topic was moved to forum Escalated Requests

  12. [Krydos] Databse import does not finish

    Topic was moved to forum Escalated Requests

  13. [Krydos] Recovering my website and databases

    Topic was moved to forum Escalated Requests

  14. [Solved] Reset Account

    By kz370,
    • 1 reply
    • 90 views

  15. Email SPF, DKIM, and DMARC records

    Topic was moved to forum Escalated Requests

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