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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.6k
    posts

9,344 topics in this forum

  1. [Solved] Change Domain Request

    By stephenmagrowski,
    • 2 replies
    • 428 views

  2. [Solved] Change domain name

    By hannanbhatti,
    • 1 reply
    • 278 views

  3. Unable to login my email using Claws Mail email client

    By b0chard,   
    • 2 replies
    • 83 views

  4. SMTP Timeout — Unable to Connect to mail.tanzilskill.helioho.st

    By ibra,
    • 5 replies
    • 129 views

  5. Can't connect to DB, please check inserted data

    By ibra,
    • 1 reply
    • 158 views

  6. Request to Add Subdomain to my account

    By brunomanoelfb,
    • 1 reply
    • 56 views

  7. phpMyAdmin

    By ibra,
    • 3 replies
    • 82 views

  8. Requesting Account deletion

    Topic was moved to forum Escalated Requests

  9. [Solved] Website reactivation request

    By marcodalcanto,
    • 3 replies
    • 149 views

  10. [Krydos] Webmail Not works

    Topic was moved to forum Escalated Requests

  11. [Wolstech] Lilly access request for dotnet

    Topic was moved to forum Escalated Requests

  12. Possible Terms of Service violation detected

    By rmx1986,
    • 1 reply
    • 72 views

  13. i want to change my domain (https://bluesky4e.heliohost.us/) to (https://olvproxy.heliohost.us/)

    By dwyazzo2000,
    • 1 reply
    • 100 views

  14. DNS records for email

    By imimbergman,
    • 2 replies
    • 94 views

  15. [Solved] Request to add a new domain name and remove the old one

    By blueyesk,
    • 1 reply
    • 214 views
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