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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.8k
    posts

9,702 topics in this forum

  1. [Solved] No Parked Domains Allowed

    By lrncode,
    • 0 replies
    • 669 views

  2. [Solved] 503 Error

    By softlab,
    • 0 replies
    • 613 views

  3. [Inactive] Constant Errors When Trying To View Forum Posts

    By stgeorge,
    • 5 replies
    • 1.5k views

  4. [Solved] Fraudulent Domain - Queensgardenhotel.co.uk

    By Murray,
    • 0 replies
    • 964 views

  5. [Inactive] Change Main Domain Request

    By varatare,
    • 3 replies
    • 673 views

  6. [Solved] Kill Mongrel Instance

    By tashman,
    • 0 replies
    • 506 views

  7. [Solved] Ip Is Blocked By Gfw

    By peterkirin,
    • 0 replies
    • 522 views

  8. [Solved] Please Delete Helionet Account

    By Guest artfultrillium,   
    • 0 replies
    • 702 views
    • Guest
    • Guest

  9. [Inactive] Subdomain Not Being Removed

    By xtreme,
    • 0 replies
    • 907 views

  10. [Solved] Domain Controlled By Another User

    By Veightar,
    • 0 replies
    • 634 views

  11. [Solved] Ip Is Blocked By Gfw

    By Wyverald,
    • 0 replies
    • 539 views

  12. [Solved] More Than One Account

    By amg55nj,   
    • 3 replies
    • 1.1k views

  13. [Solved] A Dns Entry For Xxxxx Already Exists, Please Delete It First (From All Servers In The Dns Cluster)

    By yast77,
    • 1 reply
    • 1.6k views

  14. [Solved] "could Not Connect To Rhapsodia.heliohost.org"

    By Wyverald,
    • 1 reply
    • 751 views

  15. [Solved] Permission Denied In Dns Zone Editor && Domains Not Showing Up

    By tmercswims,
    • 3 replies
    • 1.3k views
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