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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.6k
    posts

9,197 topics in this forum

  1. [SOLVED] 46 hours after registration and -> HelioHost Account Queued

    By Erik Kubica,
    • 3 replies
    • 976 views
    • jje
    • jje

  2. Password reset

    By Louis,
    • 2 replies
    • 980 views
    • Guest
    • Guest

  3. [SOLVED] Lost password

    By xroft,
    • 6 replies
    • 1.8k views

  4. [SOLVED] Forgotten User name and Password for cPanel

    By helionet_user,
    • 4 replies
    • 1.1k views

  5. Password reset not working

    By WinterAce,
    • 1 reply
    • 558 views

  6. Site not loading AM

    By itilv3,
    • 2 replies
    • 3.5k views

  7. Name Servers

    By pacman,
    • 1 reply
    • 1k views

  8. [SOLVED] DNS error,again

    By SC__Programmer,
    • 3 replies
    • 813 views

  9. Error page after 72 hours

    By M.Reza,
    • 2 replies
    • 1.4k views

  10. Site not loading

    By Upendran,
    • 13 replies
    • 3.5k views

  11. My Site Wont Load

    By SC__Programmer,
    • 5 replies
    • 1.5k views

  12. [SOLVED] subdomain without using nameservers

    By 965mods,
    • 6 replies
    • 1.3k views

  13. [SOLVED] Whats actually allowed on heliohost

    By 965mods,
    • 3 replies
    • 1k views

  14. Domain & Server Transfer

    By Coogan,
    • 3 replies
    • 766 views

  15. [SOLVED] HELIOHOST ACCOUNT QUEUED (the caps are because that's what the title says :p)

    By Marfugga,
    • 8 replies
    • 1.9k views
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