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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.6k
    posts

9,159 topics in this forum

  1. Parked Domain issue

    By T in Japan,
    • 4 replies
    • 6.6k views

  2. Problem with Add on domain 1 2

    By PenTester,
    • 16 replies
    • 2.8k views

  3. Server move, account not deleted

    By Raven the Trickster,
    • 5 replies
    • 1.1k views

  4. Django problems

    By shamanas,
    • 3 replies
    • 1.1k views
    • Guest
    • Guest

  5. Site not working...

    By wdebsoc,
    • 1 reply
    • 705 views

  6. Domain Name Change Request

    By ablaty2,
    • 13 replies
    • 1.8k views

  7. Error 500 problem

    By musictak1,
    • 3 replies
    • 1.1k views
    • Guest
    • Guest

  8. My website appears to have been deleted

    By sdk,
    • 14 replies
    • 2k views
    • Guest
    • Guest

  9. HelioHost Account Queued

    By Mada,
    • 3 replies
    • 743 views

  10. Reset password

    By Louis,
    • 5 replies
    • 1.2k views

  11. log programs "locked out by administrator"

    By octagon,
    • 2 replies
    • 1.1k views

  12. Heliohost Connection is very slow

    By akio,
    • 3 replies
    • 1.6k views
    • Guest
    • Guest

  13. HELIOHOST ACCOUNT QUEUED?

    By grcosmos,
    • 4 replies
    • 1.4k views
    • Guest
    • Guest

  14. Account Suspended

    By tcodeman,
    • 4 replies
    • 1.1k views

  15. locked in limbo: account suspended AND cannot renew.

    By -m64-,
    • 1 reply
    • 855 views
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