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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.2k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.4k
    posts

8,882 topics in this forum

  1. [Solved] Hacked.

    By conor1,
    • 7 replies
    • 1.5k views

  2. [Solved] Request To Delete Account On Johnny Server

    By oninski,
    • 1 reply
    • 598 views

  3. [Solved] Are There Problems With Stevie?

    By stgeorge,
    • 5 replies
    • 1.3k views

  4. Heliohost Service Monitor (Created By Hosterslice) 1 2

    By HosterSlice,
    • 16 replies
    • 3.1k views

  5. [Solved] Request To Change Shared Ip Address

    By uprit,
    • 2 replies
    • 481 views

  6. [Inactive] Catch-22 Adding .hu Domain To Heliohost Site

    By falco1,   
    • 6 replies
    • 1.6k views

  7. [Solved] Dns Entry Error

    By nemico,   
    • 3 replies
    • 606 views

  8. [Solved] Change Php Version

    By Benacho,   
    • 2 replies
    • 1.3k views

  9. [Solved] Table Data Loss?

    By conor1,
    • 1 reply
    • 635 views

  10. [Solved] Johnny Backup Files

    By jugal,   
    • 3 replies
    • 1.4k views

  11. [Solved] Stevie Signup Form Not Working

    By Jonny,
    • 3 replies
    • 593 views

  12. [Solved] Problem On Parked Domain

    By oninski,
    • 2 replies
    • 913 views

  13. [Solved] High Server Load On Johnny

    By asherlevy,   
    • 2 replies
    • 1.3k views

  14. [Solved] Stevie Suffering From Extream Server Load?

    By GLaDOS,
    • 5 replies
    • 579 views

  15. [Solved] Wordpress Problem, Cant Connect To Database

    By spikesp,
    • 4 replies
    • 772 views
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