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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.7k
    posts

9,655 topics in this forum

  1. [Solved] Accessing Heliohost Databases From Mysql Gui

    By matthewc,
    • 1 reply
    • 1.1k views

  2. [Solved] Is There Something Wrong With Php On Stevie?

    By heycm,   
    • 5 replies
    • 2.4k views

  3. Ruby On Rails Apps Will Not Start

    By Bgines,
    • 1 reply
    • 819 views

  4. Frporras: .war Deploy

    By frporras,
    • 1 reply
    • 429 views

  5. Problems With Mysql, Errors In Opencart And Can't Install Drupal

    By luisfeser,
    • 1 reply
    • 660 views

  6. Allow More Users To Use Ftp On Stevie

    By paladox2014,
    • 1 reply
    • 450 views

  7. [Previously Suspended] Souravin

    By souravndp,
    • 1 reply
    • 501 views

  8. Johnny Server Issues - Connections And Password Denied

    By JJ_uk,
    • 4 replies
    • 688 views

  9. I Forgot My Username Andpassword

    By yudi pratama,
    • 1 reply
    • 925 views

  10. Ask Account Management

    By phreaker,
    • 1 reply
    • 383 views

  11. [Solved] Main Domain Feature Not Working, Site Down 1 2

    By klaush,   
    • 21 replies
    • 3.3k views

  12. [Solved] Server Stevie Down

    By paladox2014,
    • 7 replies
    • 849 views

  13. Database Error:can't Connect To Local Mysql Server Through '/var/lib/mysql/mysql.sock' (2)

    By golatificon,   
    • 5 replies
    • 1.8k views

  14. Update Mysql And Php

    By paladox2014,
    • 2 replies
    • 473 views

  15. [Solved] Error: Error Displaying The Error Page

    By ccwu,
    • 10 replies
    • 1.9k views
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