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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10066 topics in this forum

  1. [Solved] Report Phishing Site

    By vadnaisk,   
    • 1 reply
    • 1.3k views

  2. [Solved] Report Phishing Site

    By vadnaisk,   
    • 1 reply
    • 1.3k views

  3. Stevie + Johnnie Reques

    By khokho,
    • 0 replies
    • 457 views

  4. Cpanel Upgrade

    By khokho,
    • 1 reply
    • 613 views

  5. Upgrade To Php 5.6?

    By RyanAfrish7,   
    • 1 reply
    • 1.4k views

  6. [Solved] Account Queued When Parked Domain

    By saeid,
    • 3 replies
    • 849 views

  7. Receiving 403 Error...

    By skullys,
    • 5 replies
    • 994 views

  8. [Solved] Account Queued/accessible

    By grfnkl83,
    • 2 replies
    • 825 views

  9. Dns Error On Stevie

    By paladox2014,
    • 5 replies
    • 1.4k views

  10. [Solved] /etc And /tmp Disappeared After Frontpage Extensions Removal

    By Ṷpnor,   
    • 0 replies
    • 623 views

  11. [Solved] Phpmyadmin Import Problem

    By mgnmhrt,   
    • 3 replies
    • 987 views

  12. Problem Log In Cpanel At Johnny's

    By ramiro,   
    • 0 replies
    • 1.4k views

  13. The Login Is Invalid Problem At Heliohost Cpanel

    By mgnmhrt,   
    • 2 replies
    • 2.5k views

  14. [Solved] Temporaily Disable Innodb

    By paladox2014,
    • 1 reply
    • 763 views

  15. Johnny Cpanel Problem

    By ramiro,   
    • 0 replies
    • 1.1k views
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