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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.8k
    posts

9,816 topics in this forum

  1. [Solved] Add domain

    By chapmjs,
    • 1 reply
    • 378 views

  2. [Solved] DNS A Record Help

    By stephenmagrowski,
    • 2 replies
    • 472 views

  3. DNS Changes

    By joyusecommerce,
    • 3 replies
    • 484 views

  4. Landsurvey-app

    By Peace Orazu,
    • 1 reply
    • 469 views

  5. [Solved] Change Domain Request

    By stephenmagrowski,
    • 2 replies
    • 647 views

  6. [Solved] Change domain name

    By hannanbhatti,
    • 1 reply
    • 477 views

  7. Unable to login my email using Claws Mail email client

    By b0chard,   
    • 2 replies
    • 432 views

  8. SMTP Timeout — Unable to Connect to mail.tanzilskill.helioho.st

    By ibra,
    • 5 replies
    • 558 views

  9. Can't connect to DB, please check inserted data

    By ibra,
    • 1 reply
    • 379 views

  10. Request to Add Subdomain to my account

    By brunomanoelfb,
    • 1 reply
    • 339 views

  11. phpMyAdmin

    By ibra,
    • 3 replies
    • 435 views

  12. [Solved] Website reactivation request

    By marcodalcanto,
    • 3 replies
    • 424 views

  13. Possible Terms of Service violation detected

    By rmx1986,
    • 1 reply
    • 252 views

  14. i want to change my domain (https://bluesky4e.heliohost.us/) to (https://olvproxy.heliohost.us/)

    By dwyazzo2000,
    • 1 reply
    • 315 views

  15. DNS records for email

    By imimbergman,
    • 2 replies
    • 387 views
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