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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.8k
    posts

9,889 topics in this forum

  1. Request to enable Python support for tigersak.helioho.st

    By tigersak,
    • 1 reply
    • 266 views

  2. [Solved] Add subdomains in my website

    By nottanmayyy,
    • 3 replies
    • 820 views

  3. DearCareer.com register

    By Ambrose,
    • 2 replies
    • 264 views

  4. [Solved] ドメイン追加について。

    By The Japan Human,   
    • 1 reply
    • 674 views

  5. [Solved] add domains to my new account

    By mgmason,
    • 4 replies
    • 381 views

  6. [Solved] I want to add a domain to my account

    By rck1753,
    • 1 reply
    • 282 views

  7. [Solved] Reset My account

    By douglaswebster21,
    • 1 reply
    • 278 views

  8. Complete website backup to dropbox

    By r0nmlt,
    • 2 replies
    • 922 views

  9. Urgent: Help needed — Document root locked, 504 Gateway, PHP settings & app setup (username: osamalovirboy, site: turkiii.helioho.st)

    By osamalovirboy,
    • 1 reply
    • 612 views

  10. [Solved] I want to add a domain to my account

    By pizzapizza72,
    • 1 reply
    • 265 views

  11. [Solved] Reset My account

    By douglaswebster21,
    • 1 reply
    • 262 views

  12. Request free subdomain for my VPS

    By Giulio Easyconsulting,
    • 1 reply
    • 560 views

  13. [Solved] remove domain from account

    By cesvillalta,
    • 2 replies
    • 281 views

  14. VPS renewal link request

    By hoi4gamer123,
    • 2 replies
    • 775 views

  15. [Solved] Update SPF, DKIM, and DMARC records

    By nelavoi,
    • 1 reply
    • 648 views
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