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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.8k
    posts

9,752 topics in this forum

  1. [Solved] Adding a domain

    By fatalslink,
    • 1 reply
    • 189 views

  2. [Solved] Add domain

    By aialbert,
    • 1 reply
    • 263 views

  3. Transfering Server to New Domain

    By o1mark1,   
    • 0 replies
    • 211 views

  4. [Solved] Add domain request

    By august854,
    • 1 reply
    • 371 views

  5. emails blocked

    By ecovoltios,
    • 1 reply
    • 252 views

  6. Reset Account

    By teojingyao,
    • 1 reply
    • 198 views

  7. remote connection to mariaDB

    By chanders,
    • 0 replies
    • 161 views

  8. [Solved] Add On Domain Request

    By jchal,
    • 2 replies
    • 353 views

  9. [Solved] VPS Canceled - Thank you for the VPS

    By bartekbo,   
    • 1 reply
    • 247 views

  10. my username is inw - PLEASE rename widgets-external.shoptions.net to external.shoptions.net

    By inw,
    • 1 reply
    • 201 views

  11. [Solved] Domain Addition Request

    By dddddecorating,
    • 1 reply
    • 241 views

  12. [Solved] I Need To Implememt Another Domain In My Heliohost Account

    By deltaforcemods,   
    • 2 replies
    • 223 views

  13. [Solved] my username is inw - please add 2 new domains: widgets-external.informationnetworkwebsite.com and widgets-external.shoptions.net

    By inw,
    • 9 replies
    • 389 views
    • inw
    • inw

  14. [Solved] Apparently no refresh on my WebApp

    By bgt,
    • 1 reply
    • 247 views
    • bgt
    • bgt

  15. Request to Change Subdomain Name

    By khanin,
    • 1 reply
    • 211 views
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