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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.7k
    posts

9,491 topics in this forum

  1. [Solved] Create a new domain name

    By emmanuelfosso206,
    • 1 reply
    • 154 views

  2. [Solved] Need to reset my domain to a default HelioHost subdomain like adityakhandual.heliohost.org

    By adityakhandual,
    • 2 replies
    • 185 views

  3. Hello, I would like to reset my domain on the Tommy server back to the default HelioHost subdomain (e.g., adityakhandual.heliohost.org). Currently, it is set to e-comm.merce.in. Username: [adityakhandual] Server: Tommy Thank you!

    By adityakhandual,
    • 1 reply
    • 170 views

  4. [Solved] Request for Subdomain

    By srinathk,
    • 1 reply
    • 150 views

  5. I’m trying to disable directory listing using .htaccess

    By urbanshed,
    • 2 replies
    • 163 views

  6. [Solved] VPS142

    By digiplumb,
    • 1 reply
    • 185 views

  7. [Solved] Add 3 new domain to my hosting accoount.

    By abhisrv2,
    • 3 replies
    • 252 views

  8. [Solved] Received mail sospicious Login

    By warranty83,
    • 2 replies
    • 229 views

  9. [Solved] Request to Add Domain 518.group and www.518.group

    By iamxiae,
    • 4 replies
    • 277 views

  10. [Solved] Add forum.alkastraverse.xyz to account

    By alkastraverse,
    • 1 reply
    • 189 views

  11. [Solved] New Domain

    By donniegdb,
    • 4 replies
    • 253 views

  12. [Solved] Add new Domain please

    By pokemonwawi,
    • 1 reply
    • 222 views

  13. [Solved] Tommy account creation error

    By cjc080911,
    • 2 replies
    • 293 views

  14. phpMyAdmin's import feature isn't working

    By ujcis,
    • 2 replies
    • 236 views

  15. 504 Gateway Time-out nginx, on johhny

    By alberto4,
    • 1 reply
    • 222 views
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