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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.7k
    posts

9,503 topics in this forum

  1. [Solved] Domain on Heliohost

    By wmenezes,
    • 3 replies
    • 1.1k views

  2. [Inactive] Emails Not working on my domain

    By seintitus,
    • 1 reply
    • 616 views

  3. [Solved] Help changing domain

    By lunars,
    • 4 replies
    • 702 views

  4. [Solved] Remote access to MariaDB on Lily

    By paladino,
    • 5 replies
    • 913 views

  5. [Solved] how to get website ip

    By sclipzy,   
    • 1 reply
    • 797 views

  6. [Inactive] A few errors I sometimes get

    By esn024,
    • 1 reply
    • 718 views

  7. [Solved] ricky down

    By sacredstarfamily,
    • 4 replies
    • 712 views

  8. [Solved] I can't change my domain

    By munny,   
    • 2 replies
    • 1.2k views

  9. [Inactive] .htaccess configuration in MVC

    By munny,   
    • 2 replies
    • 1k views

  10. [Solved] GMP php extension installation

    By Joyhaj9,
    • 2 replies
    • 666 views

  11. [Inactive] How to Kill Mysql DB connections

    By joaopm33,   
    • 3 replies
    • 2k views

  12. [Solved] Java deployment

    By dhlg29,
    • 1 reply
    • 755 views

  13. [Solved] Stop Python Process

    By none1632,   
    • 1 reply
    • 914 views

  14. [Solved] Resolve public subdomain to Heliohost domain

    By wmenezes,   
    • 7 replies
    • 1.6k views

  15. Wiki Access Requests

    By wolstech,   
    • 2 replies
    • 2.4k views
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