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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.2k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.5k
    posts

8,980 topics in this forum

  1. [Solved] My first donation to HelioHost

    By Sn1F3rt,
    • 3 replies
    • 725 views

  2. [Solved] Change / Reset Password

    By nuk,
    • 5 replies
    • 914 views
    • nuk
    • nuk

  3. [Solved] PostgreSQL Missing functions on version 9.2

    By nutra,
    • 1 reply
    • 458 views

  4. [Solved] Can not login

    By wfutan,
    • 13 replies
    • 1.3k views

  5. [Solved] Node.js status?

    By jonahm,
    • 1 reply
    • 481 views

  6. Intermittent 500 Error for Tommy website and cPanel

    By qsgt,
    • 1 reply
    • 620 views

  7. [Solved] Flask App and MySQL returning internal server error

    By geojoe,   
    • 6 replies
    • 2.4k views

  8. [Solved] Website not showing anything

    By rebal15,
    • 6 replies
    • 894 views

  9. mySQL server down

    By rebal15,
    • 1 reply
    • 528 views

  10. [Solved] Domain moving 1 2

    By rebal15,
    • 15 replies
    • 1.7k views

  11. [Solved] I can't login to my website

    By etravel,
    • 1 reply
    • 492 views

  12. Permission issues on Tommy

    By beebedl2,
    • 2 replies
    • 528 views

  13. [Solved] Account deleted/suspended

    By rebal15,
    • 3 replies
    • 620 views

  14. Can't login to my johnny CPanel

    By aperture,   
    • 1 reply
    • 1.2k views

  15. [Solved] Johnny's Python 3.6

    By iffatsh,
    • 4 replies
    • 654 views
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