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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.1k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.2k
    posts

8,492 topics in this forum

  1. DNS

    By justwolf,
    • 1 reply
    • 402 views

  2. [Solved] Changing Main Domain Not Working

    By radhikas,
    • 1 reply
    • 399 views

  3. [Solved] Archived Account Karaouf1

    By karaouf1,
    • 3 replies
    • 602 views

  4. [Solved] Pls unarchieve my account

    By Seekier,
    • 3 replies
    • 512 views

  5. Quicker access to java on Johnny server

    By emeros,   
    • 2 replies
    • 876 views

  6. [Solved] Changing Email Address

    By flazepe,
    • 7 replies
    • 743 views

  7. Chnage Main Domain

    By offerstrick,
    • 5 replies
    • 3k views

  8. Change Main Domain Doesn't Work

    By lmfwmi,
    • 2 replies
    • 384 views

  9. [Solved] Please Unarchive My Account

    By nbonds,
    • 2 replies
    • 414 views

  10. War Installation

    By Amoss,
    • 5 replies
    • 576 views

  11. [Solved] Chnage Main Domain and helionet username

    By offerstrick,
    • 3 replies
    • 430 views

  12. File Permissions

    By daskunk,
    • 3 replies
    • 548 views

  13. Account Inactive

    By danielz,
    • 1 reply
    • 342 views

  14. [Solved] Too many 500 internal server Erorrs

    By prisme,
    • 2 replies
    • 626 views

  15. Process Kill Request

    By singular,
    • 1 reply
    • 400 views
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