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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.5k
    posts

9,113 topics in this forum

  1. My website remains down most of the time.

    By adityaet,
    • 6 replies
    • 878 views

  2. Internal Server Error

    By jjno23,
    • 1 reply
    • 419 views

  3. Continuous run of python using subprocess does not work

    By andyye03,   
    • 3 replies
    • 920 views

  4. [Solved] DV CERTIFICATE FOR TOMMY SERVER

    By cle2019,
    • 11 replies
    • 969 views

  5. SSL Error on Subdomain

    By jpx3m.com,
    • 4 replies
    • 715 views

  6. [Solved] Request for subdomain alias

    By hrts,
    • 5 replies
    • 841 views

  7. [Solved] Please change my primary domain

    By jpx3m.com,
    • 4 replies
    • 730 views

  8. Persistent error when trying to install software through Softalicious

    By ravnl,
    • 3 replies
    • 622 views

  9. [Solved] Unarchive

    By bzame,   
    • 2 replies
    • 695 views

  10. [Solved] SFTP/FTP not working after server move

    By yeuxnive,
    • 5 replies
    • 810 views

  11. [Solved] Tommy Server Account not Registered and not in Database

    By elims,
    • 4 replies
    • 554 views

  12. Nameservers of heliohost have not been updated for about two weeks

    By niemen,
    • 5 replies
    • 790 views

  13. Urgent: Help with DNS Update

    By nimeshk,   
    • 4 replies
    • 1.1k views

  14. PHP extension to access PostgreSQL

    By mtarsa,
    • 2 replies
    • 535 views

  15. [Solved] Is Hotlink Protection Causing Internal Server Errors?

    By lorenzol,   
    • 3 replies
    • 758 views
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