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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.6k
    posts

9,310 topics in this forum

  1. [Solved] can not read session save path in php

    By mrj,   
    • 11 replies
    • 2.6k views
    • mrj
    • mrj

  2. [Solved] Postgres Remote Access

    By suppandr,
    • 1 reply
    • 507 views

  3. [Solved] Unable to register nameserver, provider claims its on HelioHost's end

    By mabass,
    • 6 replies
    • 2k views

  4. [Solved] Postgresql remote access

    By cmap,
    • 1 reply
    • 501 views

  5. Error adding a domain

    By seintitus,
    • 3 replies
    • 673 views

  6. [Solved] changing nameserver

    By J823,
    • 2 replies
    • 622 views

  7. [Solved] Just made a donation on gofundme

    By ytyabc,
    • 4 replies
    • 570 views

  8. [Solved] psql: remaining connection slots are reserved for non-replication superuser connections

    By gameguru,   
    • 2 replies
    • 960 views

  9. Invalid Login At Heliohost

    By aerith,
    • 3 replies
    • 929 views

  10. [Solved] Account archived

    By noone932,
    • 1 reply
    • 690 views

  11. [Solved] Why is dns propagation taking so long for my domain?

    By colrryan,   
    • 4 replies
    • 1.1k views

  12. Queued: hh_kiki

    By kiki,   
    • 1 reply
    • 872 views

  13. Queued: hh_kiki

    By kiki,   
    • 4 replies
    • 885 views

  14. curl error while using google site kit plugin on my wordpress site

    By J823,
    • 3 replies
    • 904 views

  15. [Solved] Unarchive Account

    By s236kiev,   
    • 1 reply
    • 834 views
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