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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.1k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.3k
    posts

8,612 topics in this forum

  1. subdomain eu.org heliohost is not accessible

    By nguprus,
    • 1 reply
    • 681 views

  2. [Solved] /var on Johnny needs to be cleaned up

    By Piotr GRD,
    • 3 replies
    • 688 views

  3. [Solved] Account Archived

    By mramer,   
    • 2 replies
    • 667 views

  4. Unable to change primary domain on johny

    By iftakhar,
    • 3 replies
    • 487 views

  5. [Solved] Website Showing 404.htm

    By aniruddh,
    • 7 replies
    • 842 views

  6. Could u plz configure my email account

    By sylvain,
    • 7 replies
    • 952 views

  7. Invalid Login

    By hasoftwa,
    • 2 replies
    • 754 views

  8. SSL Certificates with Certbot & Let's Encrypt

    By xman993,   
    • 2 replies
    • 776 views

  9. [Solved] Adding/changing domain to a(nother) new one

    By greenley,   
    • 2 replies
    • 763 views

  10. [Solved] Disable max_user_connections

    By thaian,
    • 2 replies
    • 506 views

  11. Java support removed from account

    By johnsanf13@gmail.com,
    • 5 replies
    • 557 views

  12. [Solved] SSL Problem

    By atdx,   
    • 14 replies
    • 1.1k views

  13. [Solved] Getting an Error connecting to my website?

    By apexoi,
    • 1 reply
    • 491 views

  14. [Solved] Change main domain to eu.org

    By atdx,   
    • 8 replies
    • 822 views

  15. [Solved] Forum stuck on mobile view

    By Flaze,
    • 3 replies
    • 544 views
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