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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.1k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.3k
    posts

8,612 topics in this forum

  1. [Solved] "Mail Settings" in Plesk disappeared

    By vvenet,
    • 6 replies
    • 221 views

  2. [Solved] Request to convert andreijiroh.dev into primary domain while keeping my helioho.st subdomain as addon

    By ajhalili2006,
    • 7 replies
    • 254 views

  3. [Solved] Wipe & Start Over

    By marckeeley,   
    • 1 reply
    • 142 views

  4. [Solved] Please reset account and remove domain

    By mrbay,   
    • 1 reply
    • 157 views

  5. [Solved] ERR_TOO_MANY_REDIRECTS

    By zsolt112873,
    • 9 replies
    • 239 views

  6. [Solved] add domain

    By tntprojects26,
    • 3 replies
    • 112 views

  7. [Solved] spanyolkonyvelo.es instead of spanyolkonyvelo.helioho.st

    By zsolt112873,
    • 4 replies
    • 146 views

  8. Request for Nameservers for External Domain

    By azzedine,
    • 1 reply
    • 114 views

  9. Help reduce

    By azoresva,
    • 1 reply
    • 91 views

  10. [Solved] Change Domain

    By pptvirtual,
    • 1 reply
    • 97 views

  11. custom domain not workin

    By k4i0d,
    • 3 replies
    • 120 views

  12. CONNECTION TIMOUT

    By merakhataml,
    • 1 reply
    • 183 views

  13. Node.js Memory & CPU usage test

    By Ookma-Kyi,
    • 7 replies
    • 237 views

  14. [Solved] Change domain

    By k4i0d,
    • 1 reply
    • 106 views

  15. change dns config email server

    By ecovoltios,
    • 2 replies
    • 133 views
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