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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.8k
    posts

9,796 topics in this forum

  1. [Solved] Password reset

    By Guest hunterp11,
    • 1 reply
    • 411 views

  2. Email Configuration

    By retrope,
    • 8 replies
    • 1.5k views

  3. [Solved] The email address of the registration invitation sent does not match the PayPal account

    By jasonmenti,
    • 1 reply
    • 721 views

  4. [Solved] Unable to login into heliohost

    By tmzafar,
    • 2 replies
    • 619 views

  5. [Solved] add domain

    By alberto4,   
    • 1 reply
    • 601 views

  6. [Solved] Start Over

    By chichailyes,
    • 3 replies
    • 671 views

  7. [Solved] Need a password reset

    By lzgmc,
    • 1 reply
    • 481 views

  8. [Solved] Plesk Default Page

    By janisek,
    • 2 replies
    • 638 views

  9. Password Reset Request

    By Saraswati Aryal,
    • 1 reply
    • 635 views

  10. [Solved] Custom domain

    By Akran,
    • 1 reply
    • 505 views

  11. [Solved] Add extra domains

    By intraserverin,
    • 2 replies
    • 742 views

  12. [Solved] Signed up for Tommy Donor yesterday

    By wesolee,
    • 4 replies
    • 833 views

  13. [Solved] Ready For Plesk? confirm email not received

    By _shipclot_,
    • 1 reply
    • 550 views

  14. change domain name

    By magic032021,
    • 1 reply
    • 391 views

  15. [Solved] Apply to add Subdomain

    By shane654,
    • 1 reply
    • 537 views
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