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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.1k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.3k
    posts

8,606 topics in this forum

  1. [Inactive] Get some more Disk Usage Space

    By skt,   
    • 6 replies
    • 711 views

  2. [Solved] Account Password

    By alecdavi,
    • 0 replies
    • 261 views

  3. [Inactive] Free SSL certificate

    By iffatsh,   
    • 2 replies
    • 852 views

  4. [Solved] AutoSSL not running

    By Guest h4ckd0wn,
    • 4 replies
    • 480 views

  5. [Inactive] Having a problem installing Xenforo using Heliohost's MySQL database

    By guntxjak,
    • 3 replies
    • 520 views

  6. [Solved] Server Transfer Request

    By ecitygr,
    • 2 replies
    • 416 views

  7. [Solved] Change Primary domain

    By xtcraft,
    • 11 replies
    • 838 views

  8. [Solved] Remote PostgreSQL and Postgis Extension

    By yorris,   
    • 2 replies
    • 368 views

  9. [Solved] Nodejs with https support

    By sunnylo,
    • 4 replies
    • 614 views

  10. [Solved] account removed

    By devesh,
    • 2 replies
    • 432 views

  11. [Solved] Can't connect to mysql remotely

    By cvazer,   
    • 4 replies
    • 1.3k views

  12. [Inactive] Error while connecting to MySQL

    By ortez16,   
    • 1 reply
    • 827 views

  13. [Solved] The Renew button is grayed out

    By vaninf,
    • 2 replies
    • 442 views

  14. [Solved] Expedite Java re-Installation/enablement?

    By ttc,
    • 7 replies
    • 812 views

  15. [Solved] My domain is not accessible after installing through Softaculous

    By masterco,
    • 2 replies
    • 427 views
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