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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.6k
    posts

9,365 topics in this forum

  1. [Solved] install ssl certificate

    By swlabr,
    • 2 replies
    • 743 views

  2. Emails sent to gmail addresses from tommy2.heliohost.org are being blocked

    By cktrack,
    • 2 replies
    • 634 views

  3. [Solved] Please add Python Modules MIMEText and EmailMessage

    By cktrack,
    • 4 replies
    • 1.9k views

  4. I just donated $ 50,00 (with email: hh.scheepers@ziggo.nl) - My heliohost.org - account email is: martin40@gliman107.nl.eu.org

    By gertrudeliman,
    • 1 reply
    • 537 views

  5. SFTP does it work with Tommy

    By fuzmic,
    • 2 replies
    • 635 views

  6. [Solved] please update the account password and send it to the mail assigned to the account

    By _andrewsl,
    • 5 replies
    • 846 views

  7. [Solved] Stop vps service

    By capnjohn,
    • 1 reply
    • 725 views

  8. [Solved] Delete VPS

    By sirlight87,
    • 1 reply
    • 572 views

  9. [Solved] 500 internal server error

    By MoneyBroz,
    • 9 replies
    • 1.4k views

  10. Is email support down or does it just take some time?

    By c2itnow,
    • 7 replies
    • 1.4k views

  11. [Solved] Update my email address

    By ytmusic,   
    • 2 replies
    • 646 views

  12. [Solved] Install Python Module pytz

    By cktrack,
    • 2 replies
    • 642 views

  13. vps dashboard login

    By jnorden,
    • 10 replies
    • 1.2k views

  14. [Solved] Emails?

    By plp050452,
    • 3 replies
    • 890 views

  15. [Solved] Mail Server on Plesk | Disabled

    By smagarin,
    • 4 replies
    • 853 views
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