[Solved] Website not accessible and unable to install SSL key

[engrish]

Hi!

My website is not longer accessible. It used to be on Tommy but now it's hosted on Johnny for some reason.

I double checked the nameservers and they are set correctly to ns1.heliohost.org and ns2.heliohost.org.

I also tried to update / reinstall the SSL certificate and kept getting the following error:

Could not issue an SSL/TLS certificate for engrishc.heliohost.org
Details
Could not issue a Let's Encrypt SSL/TLS certificate for engrishc.heliohost.org. Authorization for the domain failed.
Details
Invalid response from https://acme-v02.api.letsencrypt.org/acme/authz-v3/264310743266.
Details:
Type: urn:ietf:params:acme:error:dns
Status: 400
Detail: DNS problem: SERVFAIL looking up A for engrishcheck.me - the domain's nameservers may be malfunctioning; DNS problem: SERVFAIL looking up AAAA for engrishcheck.me - the domain's nameservers may be malfunctioning

 

Can an admin have a look and fix the problems if possible?

Here are the details:

Account: engrishc

Server: Johnny

Aliases: engrischeck.com; engrishcheck.me

Thank you!

[wolstech]

Fixed. The DNS zones were missing from the name server and have been added.

I've also issued the certificates for you, but it will take up to 2 hours to take effect.

[engrish]

Thank you @wolstech!

Do you know  why my account was moved from Tommy to Johnny?

[wolstech]

During the migration to Plesk we moved a good number of Tommy users to Johnny because the new Tommy didn't fit all of the accounts.

[engrish]

Understood. Thank you @wolstech!